Home >> Support Board

Support Board

Date/Time: Sun, 15 Feb 2026 17:23:17 +0000

How to Post a Message for Support

live data randomly freezes

View Count: 210

[2026-01-23 15:16:29] #1 [Go To First Post]
User116190 - Posts: 10
Hello, I'm using Denali and Teton, I have Service Pack 11, and am subscribed to Denali Exchange Data Feed >> CME/CBOT/NMEX/COMEX Exchange. I have been experiencing seemingly random instances wherein my platform stops receiving any new data. THe little clock at the top of the chart where the studies info is gets stuck (I assume this means no more data is coming in) while the system clock in the window border keeps running. This is very concerning because if I have a trade open, or I don't immediately notice that data isn't flowing, I will be trading on something static. The green connection box is still lit up too! This doesn't seem to resolve when I hit reconnect or disconnect then reconnect. Usually closing SC and reopening resolves issue, however there are instances wherein I have to close and reopen more than once. In my first image it shows that I my last 'piece' of data was 09:41:25, whereas the window clock shows it is already 09:57:44. The second image is after I restarted SC. You can see the massive difference in the chart (window time is 10:05:59)


Img1 No new dat.png / V - Attached On 2026-01-23 15:15:40 UTC - Size: 355.03 KB - 17 views Img2 After restart.png / V - Attached On 2026-01-23 15:15:46 UTC - Size: 317 KB - 14 views Attachment Deleted.

[2026-01-23 17:18:21] #2 [Go To First Post]
John - SC Support - Posts: 44624
When this occurs we need for you to get us the Message Log. Make sure you do NOT restart the program, we need the log from when you are having a connectivity issue. Follow these instructions to get us the log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-01-27 14:43:27] #3 [Go To First Post]
User116190 - Posts: 10
I didn't take a screenshot initially when I noticed the freeze. Chart read 09:36, whereas actual time was 09:39. I clicked "reconnect" and I was able to update my charts properly. Below are the logs per your request: 2026-01-27 09:17:14.556 \| Trade activity files set size: 20 2026-01-27 09:17:14.650 \| Created the DTC Protocol server. 2026-01-27 09:17:14.651 \| DTC Protocol Server listening on port 11099. Address: 0.0.0.0 2026-01-27 09:17:14.651 \| Reading Internal Order ID file. 2026-01-27 09:17:14.652 \| Reading Trade Orders file. 2026-01-27 09:17:14.656 \| Reading Trade Positions file. 2026-01-27 09:17:14.660 \| Reading Trade Account Data files. 2026-01-27 09:17:14.665 \| UDPListener (1688). Port 22904 \| Listening on UDP port 22904. 2026-01-27 09:17:14.666 \| Software version: 2862 64-bit 2026-01-27 09:17:14.666 \| Primary Thread ID: 3136 2026-01-27 09:17:14.666 \| Usage end date: 2026-04-18 2026-01-27 09:17:14.666 \| Enabled for: Advanced Features 2. 2026-01-27 09:17:14.666 \| Enabled for: Sierra Chart Historical Data Service. 2026-01-27 09:17:14.666 \| Enabled for: Denali Real-Time Exchange Data Feed. 2026-01-27 09:17:14.666 \| Enabled for: Delayed Denali Exchange Data Feed. 2026-01-27 09:17:14.666 \| Enabled for exchange2: CME 2026-01-27 09:17:14.666 \| Allow Support for Sierra Chart Data Feeds is enabled. 2026-01-27 09:17:14.666 \| Current selected Data/Trading service: Teton CME Routing 2026-01-27 09:17:14.666 \| Custom symbol settings values: enabled 2026-01-27 09:17:14.666 \| Chart Update Interval: 500 2026-01-27 09:17:14.666 \| Intraday Data Storage Time Unit: 0 2026-01-27 09:17:14.666 \| Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-01-27 09:17:14.666 \| 2026-01-27 14:17:14 Local computer time in UTC 2026-01-27 09:17:14.666 \| 2026-01-27 09:17:14 Local computer time in SC Time Zone 2026-01-27 09:17:14.666 \| 2026-01-27 14:17:02 Server time in UTC 2026-01-27 09:17:14.666 \| Local computer UTC time and Server UTC time difference: 12 seconds. 2026-01-27 09:17:14.666 \| Notice: Your computer's clock is off by 12 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-01-27 09:17:14.666 \| Program path: C:\SierraChart\ 2026-01-27 09:17:14.666 \| Data Files path: C:\SierraChart\Data\ 2026-01-27 09:17:14.666 \| OS Version Number: 10.0 2026-01-27 09:17:14.666 \| Locale Setting: C 2026-01-27 09:17:14.666 \| Crash reporter started: true 2026-01-27 09:17:14.666 \| 2026-01-27 09:17:14.666 \| Created the DTC Protocol historical data server. 2026-01-27 09:17:14.666 \| HD Server Manager \| Listening on port 11098. 2026-01-27 09:17:14.666 \| Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2026-01-27 09:17:14.689 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:17:14.982 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. 2026-01-27 09:17:14.982 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. 2026-01-27 09:17:15.585 \| Received 5 login tokens. 2026-01-27 09:17:15.964 \| Symbol settings MD5 received. Request ID: 1. 2026-01-27 09:17:15.964 \| Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2026-01-27 09:17:17.157 \| Requested user files to download. 2026-01-27 09:17:18.481 \| File to download: Smaug_SC_Library_64.dll. Action: 1 2026-01-27 09:17:18.514 \| User files to download complete 2026-01-27 09:17:19.154 \| 2026-01-27 09:17:19.154 \| Teton CME Routing \| Firm: Phillip Capital 2026-01-27 09:17:19.155 \| Teton CME Routing \| Connecting to the server futurestrading14.sierracharts.com. Port 11089 2026-01-27 09:17:19.221 \| DTC Client socket (1) \| Creating socket. Using TLS 1.2. 2026-01-27 09:17:19.221 \| DTC Client socket (1) \| New receive buffer size: 0 2026-01-27 09:17:19.221 \| DTC Client socket (1) \| Connecting to IP: 216.200.108.154. 2026-01-27 09:17:19.504 \| Teton CME Routing \| Network connection to server complete. 2026-01-27 09:17:19.504 \| Teton CME Routing \| Starting socket receive thread. 2026-01-27 09:17:19.504 \| Teton CME Routing \| Sending encoding request to server: Binary VLS. Compression: none 2026-01-27 09:17:22.787 \| Teton CME Routing \| Setting DTC encoding to Binary VLS 2026-01-27 09:17:22.787 \| Teton CME Routing \| Sending logon request message. 2026-01-27 09:17:23.124 \| Teton CME Routing \| Received logon response. 2026-01-27 09:17:23.124 \| Teton CME Routing \| Server Name: SC DTC Server. Build=55065. 2026-01-27 09:17:23.124 \| Teton CME Routing \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:17:23.124 \| Teton CME Routing \| Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading\|SymbolSettings=cme_ilink_live.trading. 2026-01-27 09:17:23.124 \| Teton CME Routing \| Trading is supported. 2026-01-27 09:17:23.124 \| Teton CME Routing \| Order cancel and replace is supported. 2026-01-27 09:17:23.124 \| Teton CME Routing \| OCO Orders supported. 2026-01-27 09:17:23.124 \| Teton CME Routing \| Bracket Orders supported. 2026-01-27 09:17:23.124 \| Teton CME Routing \| MarketDepthIsSupported: 1 2026-01-27 09:17:23.124 \| Teton CME Routing \| Connection to server complete. 2026-01-27 09:17:23.124 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2026-01-27 09:17:23.124 \| Teton CME Routing \| Performing query for most recent Order Activity Date-Time. 2026-01-27 09:17:23.127 \| Teton CME Routing \| Requesting historical order activity from server. Start date-time UTC: 00:00:00.000000 2026-01-27 09:17:24.539 \| Updated verified funded futures trading account ending date to: 2026-02-26 14:17:24 2026-01-27 09:17:44.540 \| ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2026-01-27 09:17:46.171 \| ExtendTheFundedTradingAccountStatusExpirationDate \| Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2026-02-25"}. Success=true 2026-01-27 09:19:20.221 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #1 \| Reloading chart. 2026-01-27 09:19:20.221 \| Starting DelayedDownloadMonitoringTimer 2026-01-27 09:19:20.221 \| Starting HDTimeoutTimer 2026-01-27 09:19:20.221 \| Added historical Intraday data request for ESH26_FUT_CME to the queue. 2026-01-27 09:19:20.221 \| Triggering next historical data download in queue. 2026-01-27 09:19:20.227 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #1 \| Performing continuous chart historical Daily data download for symbol ESH26_FUT_CME starting at last date in file. 2026-01-27 09:19:20.227 \| Starting DelayedDownloadMonitoringTimer 2026-01-27 09:19:20.227 \| Starting HDTimeoutTimer 2026-01-27 09:19:20.227 \| Added historical Daily data request for ESH26_FUT_CME to the queue. 2026-01-27 09:19:20.228 \| Triggering next historical data download in queue. 2026-01-27 09:19:20.231 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #1 \| Waiting for historical downloads to complete with the IDs: 1, 2, 2026-01-27 09:19:20.257 \| ESH26_FUT_CME [CB] #2 \| Reloading chart. 2026-01-27 09:19:20.316 \| ESH26_FUT_CME [CB] #2 \| Waiting for historical downloads to complete with the IDs: 1, 2, 2026-01-27 09:19:20.323 \| ESH26_FUT_CME [CB] 30 Min #5 \| Reloading chart. 2026-01-27 09:19:20.343 \| ESH26_FUT_CME [CB] 30 Min #5 \| Waiting for historical downloads to complete with the IDs: 1, 2, 2026-01-27 09:19:20.483 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #4 \| Reloading chart. 2026-01-27 09:19:20.488 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #4 \| Waiting for historical downloads to complete with the IDs: 1, 2, 2026-01-27 09:19:20.505 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] 30 Min #6 \| Reloading chart. 2026-01-27 09:19:20.509 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] 30 Min #6 \| Waiting for historical downloads to complete with the IDs: 1, 2, 2026-01-27 09:19:20.517 \| ESH26_FUT_CME [CB] Daily #3 \| Reloading chart. 2026-01-27 09:19:20.615 \| ESH26_FUT_CME [CB] Daily #3 \| Waiting for historical downloads to complete with the IDs: 2, 2026-01-27 09:19:20.654 \| Mapping ESH26_FUT_CME to ESH26. Service code: cme 2026-01-27 09:19:20.654 \| Using symbol data fast lookup vector 2026-01-27 09:19:20.654 \| HD Request # 1 \| Downloading Intraday chart data for ESH26_FUT_CME to the file ESH26_FUT_CME.scid. Service: cme 2026-01-27 09:19:20.654 \| HD Request # 1 \| Download start date-time: 2026-01-26 09:51:29.000000. File last date-time: 2026-01-26 09:51:29.920000 2026-01-27 09:19:20.654 \| HD Request # 1 \| Using server: ds26.sierracharts.com port 10150 2026-01-27 09:19:20.655 \| HD Request # 2 \| Downloading Historical Daily chart data for ESH26_FUT_CME. Starting date: 2026-01-22. Service: sc_futures_direct.dtc.trading 2026-01-27 09:19:20.692 \| Socket (2) \| Creating socket. 2026-01-27 09:19:20.692 \| Socket (2) \| New receive buffer size: 0 2026-01-27 09:19:20.692 \| Socket (2) \| Connecting to IP: 64.152.155.17. 2026-01-27 09:19:21.285 \| HD Request # 1 \| Setting DTC encoding to Binary VLS 2026-01-27 09:19:21.285 \| HD Request # 1 \| Sending historical data logon request message. 2026-01-27 09:19:21.609 \| HD Request # 1 \| Requesting Intraday data. Start date-time: 2026-01-26 09:51:29. Record interval: 0. Symbol: ESH26 2026-01-27 09:19:21.903 \| HD Request # 1 \| Decompressing data. 2026-01-27 09:19:21.970 \| HD Request # 2 \| Requesting historical Daily data for ESH26 starting at 2026-01-21. SC External HD service. 2026-01-27 09:19:22.790 \| HD Request # 1 \| Receiving Intraday data for ESH26_FUT_CME starting at 2026-01-26 09:51:29.055000 2026-01-27 09:19:23.101 \| HD Request # 2 \| Receiving historical Daily data for ESH26_FUT_CME starting at 2026-01-22. 2026-01-27 09:19:23.102 \| HD Request # 2 \| Writing historical Daily data to the file ESH26_FUT_CME.dly. 2026-01-27 09:19:23.104 \| HD Request # 2 \| Bytes received: 279 2026-01-27 09:19:23.104 \| HD Request # 2 \| Received 5 Daily data records from 2026-01-22 00:00:00 to 2026-01-27 00:00:00 (6.0 days) and wrote 4 records for ESH26_FUT_CME 2026-01-27 09:19:23.104 \| HD Request # 2 \| Completion time: 3s. 2026-01-27 09:19:23.104 \| HD Request # 2 \| Daily data download complete for ESH26_FUT_CME. Unique request ID: 2 2026-01-27 09:19:23.104 \| Removing historical data download ID 2. 2026-01-27 09:19:23.104 \| 2026-01-27 09:19:23.104 \| No download requests in the queue to start downloads for. 2026-01-27 09:19:23.546 \| ESH26_FUT_CME [CB] Daily #3 \| Download is complete for all contract months in chart. Proceeding with data load. 2026-01-27 09:19:23.547 \| ESH26_FUT_CME [CB] Daily #3 \| Reloading chart. 2026-01-27 09:19:23.637 \| ESH26_FUT_CME [CB] Daily #3 \| Chart data loading complete. 2026-01-27 09:19:24.050 \| ESH26_FUT_CME [CB] Daily #3 \| Reloading chart. 2026-01-27 09:19:24.180 \| ESH26_FUT_CME [CB] Daily #3 \| Chart data loading complete. 2026-01-27 09:19:24.552 \| Denali Data Feed \| Starting real-time market data updates for: ESH26_FUT_CME (ESH26). ID: 1 Service code: cme 2026-01-27 09:19:24.553 \| Denali Data Feed \| Connecting to the server ds27.sierracharts.com. Port 443 2026-01-27 09:19:24.553 \| Denali Data Feed \| Requesting security definition data for: ESH26_FUT_CME (ESH26). ID: 1 2026-01-27 09:19:24.556 \| DTC Client socket (3) \| Creating socket. 2026-01-27 09:19:24.556 \| DTC Client socket (3) \| New receive buffer size: 0 2026-01-27 09:19:24.556 \| DTC Client socket (3) \| Connecting to IP: 216.200.108.154. 2026-01-27 09:19:24.846 \| Denali Data Feed \| Network connection to server complete. 2026-01-27 09:19:24.846 \| Denali Data Feed \| Starting socket receive thread. 2026-01-27 09:19:24.846 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2026-01-27 09:19:25.139 \| HD Request # 1 \| Timestamp of first Intraday data file record written: 2026-01-26 09:51:30.457000. 2026-01-27 09:19:25.145 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2026-01-27 09:19:25.145 \| Denali Data Feed \| Sending logon request message. 2026-01-27 09:19:26.539 \| Trace \| Basic security definition symbol settings fields ignored in primary service client. Symbol: ESH26_FUT_CME 2026-01-27 09:19:26.539 \| Teton CME Routing \| Setting external service identifier for symbol ESH26_FUT_CME to 42140878 2026-01-27 09:19:26.539 \| Teton CME Routing \| Received security definition for symbol ESH26_FUT_CME 2026-01-27 09:19:27.267 \| Denali Data Feed \| Received logon response. 2026-01-27 09:19:27.267 \| Denali Data Feed \| Server Name: SC Realtime Server. 2026-01-27 09:19:27.267 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:19:27.267 \| Denali Data Feed \| Successfully connected. 2026-01-27 09:19:27.267 \| Denali Data Feed \| Trading is not supported. 2026-01-27 09:19:27.267 \| Denali Data Feed \| MarketDepthIsSupported: 1 2026-01-27 09:19:27.267 \| Denali Data Feed \| Restarting real-time data updates for symbol: ESH26_FUT_CME -> ESH26 2026-01-27 09:19:28.146 \| Requesting market depth updates for: ESH26_FUT_CME if supported. NumLevels=100 2026-01-27 09:19:28.146 \| Denali Data Feed (Market Orders Data) \| Connecting to the server ds27.sierracharts.com. Port 10060 2026-01-27 09:19:28.151 \| DTC Client socket (4) \| Creating socket. 2026-01-27 09:19:28.151 \| DTC Client socket (4) \| New receive buffer size: 0 2026-01-27 09:19:28.151 \| DTC Client socket (4) \| Connecting to IP: 216.200.108.154. 2026-01-27 09:19:28.440 \| Denali Data Feed (Market Orders Data) \| Network connection to server complete. 2026-01-27 09:19:28.440 \| Denali Data Feed (Market Orders Data) \| Starting socket receive thread. 2026-01-27 09:19:28.440 \| Denali Data Feed (Market Orders Data) \| Sending encoding request to server: Binary VLS. Compression: standard 2026-01-27 09:19:28.710 \| Denali Data Feed (Market Orders Data) \| Setting DTC encoding to Binary VLS 2026-01-27 09:19:28.710 \| Denali Data Feed (Market Orders Data) \| Sending logon request message. 2026-01-27 09:19:28.895 \| Denali Data Feed \| Setting external service identifier for symbol ESH26_FUT_CME to 42140878 2026-01-27 09:19:28.895 \| Denali Data Feed \| Received security definition for symbol ESH26_FUT_CME 2026-01-27 09:19:29.093 \| Denali Data Feed (Market Orders Data) \| Received logon response. 2026-01-27 09:19:29.093 \| Denali Data Feed (Market Orders Data) \| Server Name: SC Realtime Server. 2026-01-27 09:19:29.093 \| Denali Data Feed (Market Orders Data) \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:19:29.093 \| Denali Data Feed (Market Orders Data) \| Successfully connected. 2026-01-27 09:19:29.093 \| Denali Data Feed (Market Orders Data) \| Trading is not supported. 2026-01-27 09:19:29.093 \| Denali Data Feed (Market Orders Data) \| MarketDepthIsSupported: 1 2026-01-27 09:19:29.093 \| Denali Data Feed (Market Orders Data) \| Starting market orders updates for: ESH26. MinimumMarketByOrderQuantity: 12. Service code: cme 2026-01-27 09:19:29.093 \| Denali Data Feed (Market Orders Data) \| Restarting market orders data for symbol: ESH26_FUT_CME -> ESH26 2026-01-27 09:19:29.470 \| Denali Data Feed (Market Orders Data) \| Market Orders data has been rejected for symbol: ESH26_FUT_CME. Market orders request not authorized. 2026-01-27 09:19:30.478 \| Denali Data Feed \| Clearing market depth for ESH26_FUT_CME 2026-01-27 09:20:23.369 \| Socket (2) \| CloseSocket call. 2026-01-27 09:20:23.369 \| Socket (2) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:20:23.369 \| Historical data download thread signaled to stop. 2026-01-27 09:20:23.370 \| HD Request # 1 \| Received 598308 Intraday data records from 2026-01-26 09:51:29.055000 to 2026-01-27 09:20:20.926000 (23.5 hours. Delay: 2.4 seconds) and wrote 598282 records for ESH26_FUT_CME 2026-01-27 09:20:23.378 \| HD Request # 1 \| Add time&sales data \| Remembered last file record date-time: 2026-01-27 14:20:20.926000 2026-01-27 09:20:23.378 \| HD Request # 1 \| Completion time: 1m 3s. 2026-01-27 09:20:23.378 \| HD Request # 1 \| Intraday data download complete for ESH26_FUT_CME. Unique request ID: 1 2026-01-27 09:20:23.378 \| Removing historical data download ID 1. 2026-01-27 09:20:23.378 \| Real-time Intraday chart data file updates started for ESH26_FUT_CME 2026-01-27 09:20:23.378 \| Intraday chart data file opened for ESH26_FUT_CME 2026-01-27 09:20:23.378 \| HD Request # 1 \| Enabling Intraday chart updating for symbol. 2026-01-27 09:20:23.378 \| 2026-01-27 09:20:23.378 \| No download requests in the queue to start downloads for. 2026-01-27 09:20:23.378 \| Initiating new historical data download for ESH26_FUT_CME to get the latest data since the download was started while not connected to primary service. 2026-01-27 09:20:23.378 \| Added historical Intraday data request for ESH26_FUT_CME to the queue. 2026-01-27 09:20:23.378 \| Intraday data recording state for symbol ESH26_FUT_CME is set to download 'Pending'. 2026-01-27 09:20:23.378 \| Triggering next historical data download in queue. 2026-01-27 09:20:23.378 \| HD Request # 3 \| Downloading Intraday chart data for ESH26_FUT_CME to the file ESH26_FUT_CME.scid. Service: cme 2026-01-27 09:20:23.378 \| HD Request # 3 \| Download start date-time: 2026-01-27 09:20:20.000000. File last date-time: 2026-01-27 09:20:20.926000 2026-01-27 09:20:23.378 \| HD Request # 3 \| Using server: ds32.sierracharts.com port 10149 2026-01-27 09:20:23.419 \| Socket (5) \| Creating socket. 2026-01-27 09:20:23.419 \| Socket (5) \| New receive buffer size: 0 2026-01-27 09:20:23.419 \| Socket (5) \| Connecting to IP: 69.39.70.248. 2026-01-27 09:20:23.663 \| Socket (2) \| Socket gracefully closed by remote side. 2026-01-27 09:20:23.663 \| Socket (2) \| Closed. 2026-01-27 09:20:23.729 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #1 \| Download is complete for all contract months in chart. Proceeding with data load. 2026-01-27 09:20:23.730 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #1 \| Reloading chart. 2026-01-27 09:20:23.733 \| ESH26_FUT_CME [CB] #2 \| Download is complete for all contract months in chart. Proceeding with data load. 2026-01-27 09:20:23.743 \| ESH26_FUT_CME [CB] #2 \| Reloading chart. 2026-01-27 09:20:23.761 \| ESH26_FUT_CME [CB] 30 Min #5 \| Download is complete for all contract months in chart. Proceeding with data load. 2026-01-27 09:20:23.761 \| ESH26_FUT_CME [CB] 30 Min #5 \| Reloading chart. 2026-01-27 09:20:23.780 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #4 \| Download is complete for all contract months in chart. Proceeding with data load. 2026-01-27 09:20:23.780 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #4 \| Reloading chart. 2026-01-27 09:20:23.783 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] 30 Min #6 \| Download is complete for all contract months in chart. Proceeding with data load. 2026-01-27 09:20:23.783 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] 30 Min #6 \| Reloading chart. 2026-01-27 09:20:23.975 \| HD Request # 3 \| Setting DTC encoding to Binary VLS 2026-01-27 09:20:23.975 \| HD Request # 3 \| Sending historical data logon request message. 2026-01-27 09:20:24.258 \| ESH26_FUT_CME [CB] #2 \| Reloading chart. 2026-01-27 09:20:24.281 \| HD Request # 3 \| Requesting Intraday data. Start date-time: 2026-01-27 09:20:20. Record interval: 0. Symbol: ESH26 2026-01-27 09:20:24.294 \| ESH26_FUT_CME [CB] #2 \| Waiting for historical downloads to complete with the IDs: 3, 2026-01-27 09:20:24.295 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #1 \| Reloading chart. 2026-01-27 09:20:24.300 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #1 \| Waiting for historical downloads to complete with the IDs: 3, 2026-01-27 09:20:24.303 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] 30 Min #6 \| Reloading chart. 2026-01-27 09:20:24.309 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] 30 Min #6 \| Waiting for historical downloads to complete with the IDs: 3, 2026-01-27 09:20:24.311 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #4 \| Reloading chart. 2026-01-27 09:20:24.316 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #4 \| Waiting for historical downloads to complete with the IDs: 3, 2026-01-27 09:20:24.326 \| ESH26_FUT_CME [CB] 30 Min #5 \| Reloading chart. 2026-01-27 09:20:24.348 \| ESH26_FUT_CME [CB] 30 Min #5 \| Waiting for historical downloads to complete with the IDs: 3, 2026-01-27 09:20:24.558 \| HD Request # 3 \| Decompressing data. 2026-01-27 09:20:24.835 \| HD Request # 3 \| Receiving Intraday data for ESH26_FUT_CME starting at 2026-01-27 09:20:20.231000 2026-01-27 09:20:24.835 \| Socket (5) \| CloseSocket call. 2026-01-27 09:20:24.835 \| Socket (5) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:20:24.836 \| Historical data download thread signaled to stop. 2026-01-27 09:20:24.836 \| HD Request # 3 \| Received 2 Intraday data records from 2026-01-27 09:20:20.231000 to 2026-01-27 09:20:20.926000 (0.7 seconds. Delay: 3.9 seconds) and wrote 0 records for ESH26_FUT_CME 2026-01-27 09:20:24.841 \| HD Request # 3 \| Add time&sales data \| Remembered last file record date-time: 2026-01-27 14:20:20.926000 2026-01-27 09:20:24.841 \| HD Request # 3 \| Completion time: 1s. 2026-01-27 09:20:24.841 \| HD Request # 3 \| Intraday data download complete for ESH26_FUT_CME. Unique request ID: 3 2026-01-27 09:20:24.841 \| Removing historical data download ID 3. 2026-01-27 09:20:24.841 \| Real-time Intraday chart data file updates started for ESH26_FUT_CME 2026-01-27 09:20:24.841 \| Intraday chart data file opened for ESH26_FUT_CME 2026-01-27 09:20:24.841 \| HD Request # 3 \| Enabling Intraday chart updating for symbol. 2026-01-27 09:20:24.841 \| 2026-01-27 09:20:24.841 \| No download requests in the queue to start downloads for. 2026-01-27 09:20:24.847 \| ESH26_FUT_CME [CB] 30 Min #5 \| Download is complete for all contract months in chart. Proceeding with data load. 2026-01-27 09:20:24.847 \| ESH26_FUT_CME [CB] 30 Min #5 \| Reloading chart. 2026-01-27 09:20:24.866 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #4 \| Download is complete for all contract months in chart. Proceeding with data load. 2026-01-27 09:20:24.867 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #4 \| Reloading chart. 2026-01-27 09:20:25.114 \| Socket (5) \| Socket gracefully closed by remote side. 2026-01-27 09:20:25.114 \| Socket (5) \| Closed. 2026-01-27 09:20:25.268 \| ESH26_FUT_CME [CB] #2 \| Download is complete for all contract months in chart. Proceeding with data load. 2026-01-27 09:20:25.268 \| ESH26_FUT_CME [CB] #2 \| Reloading chart. 2026-01-27 09:20:25.299 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] 30 Min #6 \| Download is complete for all contract months in chart. Proceeding with data load. 2026-01-27 09:20:25.304 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] 30 Min #6 \| Reloading chart. 2026-01-27 09:20:25.304 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #1 \| Download is complete for all contract months in chart. Proceeding with data load. 2026-01-27 09:20:25.305 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #1 \| Reloading chart. 2026-01-27 09:20:25.347 \| ESH26_FUT_CME [CB] 30 Min #5 \| Reloading chart. 2026-01-27 09:20:25.400 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #4 \| Reloading chart. 2026-01-27 09:20:25.775 \| ESH26_FUT_CME [CB] #2 \| Reloading chart. 2026-01-27 09:20:25.842 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] Point & Figure 1-16 #1 \| Reloading chart. 2026-01-27 09:20:25.857 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] 30 Min #6 \| Reloading chart. 2026-01-27 09:20:25.901 \| Mapping MESH26_FUT_CME to MESH26. Service code: cme 2026-01-27 09:20:25.901 \| Denali Data Feed \| Starting real-time market data updates for: MESH26_FUT_CME (MESH26). ID: 2 Service code: cme 2026-01-27 09:20:25.901 \| Denali Data Feed \| Requesting security definition data for: MESH26_FUT_CME (MESH26). ID: 2 2026-01-27 09:20:26.050 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] 30 Min #6 \| Chart data loading complete. 2026-01-27 09:20:26.185 \| Trace \| Basic security definition symbol settings fields ignored in primary service client. Symbol: MESH26_FUT_CME 2026-01-27 09:20:26.185 \| Teton CME Routing \| Setting external service identifier for symbol MESH26_FUT_CME to 42003800 2026-01-27 09:20:26.185 \| Teton CME Routing \| Received security definition for symbol MESH26_FUT_CME 2026-01-27 09:20:26.363 \| ESH26_FUT_CME/MESH26_FUT_CME [CB] 30 Min #6 \| Reloading chart. 2026-01-27 09:20:26.468 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-16 #1 \| StartDateTimeForLoadingOrderFills: 2025-01-20 00:00:00 2026-01-27 09:20:26.624 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-16 #1 \| Chart data loading complete. 2026-01-27 09:20:26.773 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-16 #4 \| StartDateTimeForLoadingOrderFills: 2025-01-20 00:00:00 2026-01-27 09:20:26.807 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-16 #4 \| Chart data loading complete. 2026-01-27 09:20:26.836 \| Denali Data Feed \| Setting external service identifier for symbol MESH26_FUT_CME to 42003800 2026-01-27 09:20:26.836 \| Denali Data Feed \| Received security definition for symbol MESH26_FUT_CME 2026-01-27 09:20:26.842 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-16 #1 \| Reloading chart. 2026-01-27 09:20:26.906 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-16 #4 \| Reloading chart. 2026-01-27 09:20:28.360 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] 30 Min #6 \| Chart data loading complete. 2026-01-27 09:20:29.317 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-16 #1 \| StartDateTimeForLoadingOrderFills: 2025-01-20 00:00:00 2026-01-27 09:20:29.392 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-16 #1 \| Chart data loading complete. 2026-01-27 09:20:29.470 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-16 #4 \| StartDateTimeForLoadingOrderFills: 2025-01-20 00:00:00 2026-01-27 09:20:29.495 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-16 #4 \| Chart data loading complete. 2026-01-27 09:20:29.977 \| Opened cached Intraday file: C:\SierraChart\Data\ESH26_FUT_CME.scid. Thread ID: 18240 2026-01-27 09:20:36.494 \| ESH26_FUT_CME [CB][M] 30 Min #5 \| Chart data loading complete. 2026-01-27 09:20:36.528 \| ESH26_FUT_CME [CB][M] #2 \| Chart data loading complete. 2026-01-27 09:22:44.555 \| Denali Data Feed \| There has been no activity on the network socket for 45s. Will reconnect. 2026-01-27 09:22:44.555 \| Denali Data Feed (Market Orders Data) \| Waiting for socket receive thread to end 2026-01-27 09:22:44.555 \| DTC Client socket (4) \| CloseSocket call. 2026-01-27 09:22:44.555 \| DTC Client socket (4) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:22:44.555 \| Denali Data Feed (Market Orders Data) \| Disconnected from the server. 2026-01-27 09:22:44.556 \| Denali Data Feed \| Waiting for socket receive thread to end 2026-01-27 09:22:44.556 \| DTC Client socket (3) \| CloseSocket call. 2026-01-27 09:22:44.556 \| Denali Data Feed \| Disconnected from the server. 2026-01-27 09:22:44.556 \| Denali Data Feed \| Data feed disconnected. Will reconnect in 3 seconds. 2026-01-27 09:22:44.556 \| DTC Client socket (3) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:22:44.826 \| DTC Client socket (4) \| Socket gracefully closed by remote side. 2026-01-27 09:22:44.826 \| DTC Client socket (4) \| Closed. 2026-01-27 09:22:47.544 \| Denali Data Feed \| Connecting to the server ds26-2.sierracharts.com. Port 10048 2026-01-27 09:22:47.583 \| DTC Client socket (2) \| Creating socket. 2026-01-27 09:22:47.583 \| DTC Client socket (2) \| New receive buffer size: 0 2026-01-27 09:22:47.583 \| DTC Client socket (2) \| Connecting to IP: 64.152.155.18. 2026-01-27 09:22:47.876 \| Denali Data Feed \| Network connection to server complete. 2026-01-27 09:22:47.876 \| Denali Data Feed \| Starting socket receive thread. 2026-01-27 09:22:47.876 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2026-01-27 09:22:48.173 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2026-01-27 09:22:48.173 \| Denali Data Feed \| Sending logon request message. 2026-01-27 09:22:48.924 \| Denali Data Feed \| Received logon response. 2026-01-27 09:22:48.924 \| Denali Data Feed \| Server Name: SC Realtime Server. 2026-01-27 09:22:48.924 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:22:48.924 \| Denali Data Feed \| Successfully connected. 2026-01-27 09:22:48.924 \| Denali Data Feed \| Trading is not supported. 2026-01-27 09:22:48.924 \| Denali Data Feed \| MarketDepthIsSupported: 1 2026-01-27 09:22:48.924 \| Denali Data Feed (Market Orders Data) \| Connecting to the server ds26-2.sierracharts.com. Port 10060 2026-01-27 09:22:48.924 \| Added historical Intraday data request for ESH26_FUT_CME to the queue. 2026-01-27 09:22:48.924 \| Intraday data recording state for symbol ESH26_FUT_CME is set to download 'Pending'. 2026-01-27 09:22:48.924 \| Triggering next historical data download in queue. 2026-01-27 09:22:48.924 \| Denali Data Feed \| Restarting real-time data updates for symbol: ESH26_FUT_CME -> ESH26. Market Depth data restarted. 2026-01-27 09:22:48.924 \| Denali Data Feed \| Restarting real-time data updates for symbol: MESH26_FUT_CME -> MESH26 2026-01-27 09:22:48.924 \| HD Request # 4 \| Downloading Intraday chart data for ESH26_FUT_CME to the file ESH26_FUT_CME.scid. Service: cme 2026-01-27 09:22:48.924 \| DTC Client socket (4) \| Creating socket. 2026-01-27 09:22:48.924 \| DTC Client socket (4) \| New receive buffer size: 0 2026-01-27 09:22:48.924 \| DTC Client socket (4) \| Connecting to IP: 64.152.155.18. 2026-01-27 09:22:48.925 \| HD Request # 4 \| Download start date-time: 2026-01-27 09:20:38.000000. File last date-time: 2026-01-27 09:20:38.008001 2026-01-27 09:22:48.925 \| HD Request # 4 \| Using server: ds28.sierracharts.com port 10150 2026-01-27 09:22:48.959 \| Socket (5) \| Creating socket. 2026-01-27 09:22:48.959 \| Socket (5) \| New receive buffer size: 0 2026-01-27 09:22:48.959 \| Socket (5) \| Connecting to IP: 67.214.125.5. 2026-01-27 09:22:49.226 \| Denali Data Feed (Market Orders Data) \| Network connection to server complete. 2026-01-27 09:22:49.226 \| Denali Data Feed (Market Orders Data) \| Starting socket receive thread. 2026-01-27 09:22:49.226 \| Denali Data Feed (Market Orders Data) \| Sending encoding request to server: Binary VLS. Compression: standard 2026-01-27 09:22:49.303 \| Denali Data Feed \| Clearing market depth for ESH26_FUT_CME 2026-01-27 09:22:49.303 \| Denali Data Feed \| Setting external service identifier for symbol ESH26_FUT_CME to 42140878 2026-01-27 09:22:49.303 \| Denali Data Feed \| Received security definition for symbol ESH26_FUT_CME 2026-01-27 09:22:49.303 \| Denali Data Feed \| Setting external service identifier for symbol MESH26_FUT_CME to 42003800 2026-01-27 09:22:49.303 \| Denali Data Feed \| Received security definition for symbol MESH26_FUT_CME 2026-01-27 09:22:49.511 \| HD Request # 4 \| Setting DTC encoding to Binary VLS 2026-01-27 09:22:49.511 \| HD Request # 4 \| Sending historical data logon request message. 2026-01-27 09:22:49.553 \| Denali Data Feed (Market Orders Data) \| Setting DTC encoding to Binary VLS 2026-01-27 09:22:49.553 \| Denali Data Feed (Market Orders Data) \| Sending logon request message. 2026-01-27 09:22:49.817 \| HD Request # 4 \| Requesting Intraday data. Start date-time: 2026-01-27 09:20:38. Record interval: 0. Symbol: ESH26 2026-01-27 09:22:49.972 \| Denali Data Feed (Market Orders Data) \| Received logon response. 2026-01-27 09:22:49.972 \| Denali Data Feed (Market Orders Data) \| Server Name: SC Realtime Server. 2026-01-27 09:22:49.972 \| Denali Data Feed (Market Orders Data) \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:22:49.972 \| Denali Data Feed (Market Orders Data) \| Successfully connected. 2026-01-27 09:22:49.972 \| Denali Data Feed (Market Orders Data) \| Trading is not supported. 2026-01-27 09:22:49.972 \| Denali Data Feed (Market Orders Data) \| MarketDepthIsSupported: 1 2026-01-27 09:22:49.972 \| Denali Data Feed (Market Orders Data) \| Starting market orders updates for: ESH26. MinimumMarketByOrderQuantity: 12. Service code: cme 2026-01-27 09:22:49.972 \| Denali Data Feed (Market Orders Data) \| Restarting market orders data for symbol: ESH26_FUT_CME -> ESH26 2026-01-27 09:22:50.092 \| HD Request # 4 \| Decompressing data. 2026-01-27 09:22:50.369 \| HD Request # 4 \| Receiving Intraday data for ESH26_FUT_CME starting at 2026-01-27 09:20:38.008000 2026-01-27 09:22:50.369 \| Denali Data Feed (Market Orders Data) \| Market Orders data has been rejected for symbol: ESH26_FUT_CME. Market orders request not authorized. 2026-01-27 09:22:50.370 \| Socket (5) \| CloseSocket call. 2026-01-27 09:22:50.370 \| Socket (5) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:22:50.370 \| Historical data download thread signaled to stop. 2026-01-27 09:22:50.370 \| HD Request # 4 \| Timestamp of first Intraday data file record written: 2026-01-27 09:20:38.362000. 2026-01-27 09:22:50.370 \| HD Request # 4 \| Received 808 Intraday data records from 2026-01-27 09:20:38.008000 to 2026-01-27 09:22:51.237000 (2.2 minutes. Delay: -0.9 seconds) and wrote 806 records for ESH26_FUT_CME 2026-01-27 09:22:50.377 \| HD Request # 4 \| Add time&sales data \| Remembered last file record date-time: 2026-01-27 14:22:51.237000 2026-01-27 09:22:50.377 \| Added 5 Time and Sales records to Intraday data file for ESH26_FUT_CME after download. 2026-01-27 09:22:50.377 \| HD Request # 4 \| Completion time: 2s. 2026-01-27 09:22:50.377 \| HD Request # 4 \| Intraday data download complete for ESH26_FUT_CME. Unique request ID: 4 2026-01-27 09:22:50.377 \| Removing historical data download ID 4. 2026-01-27 09:22:50.377 \| Real-time Intraday chart data file updates started for ESH26_FUT_CME 2026-01-27 09:22:50.377 \| Intraday chart data file opened for ESH26_FUT_CME 2026-01-27 09:22:50.377 \| HD Request # 4 \| Enabling Intraday chart updating for symbol. 2026-01-27 09:22:50.377 \| 2026-01-27 09:22:50.377 \| No download requests in the queue to start downloads for. 2026-01-27 09:22:50.644 \| Socket (5) \| Socket gracefully closed by remote side. 2026-01-27 09:22:50.644 \| Socket (5) \| Closed. 2026-01-27 09:23:00.164 \| Opened cached Intraday file: C:\SierraChart\Data\ESH26_FUT_CME.scid. Thread ID: 18240 2026-01-27 09:24:48.919 \| Denali Data Feed (Market Orders Data) \| There has been no activity on the network socket for 44s. Will reconnect. 2026-01-27 09:24:48.920 \| Denali Data Feed (Market Orders Data) \| Waiting for socket receive thread to end 2026-01-27 09:24:48.920 \| DTC Client socket (4) \| CloseSocket call. 2026-01-27 09:24:48.920 \| DTC Client socket (4) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:24:48.920 \| Denali Data Feed (Market Orders Data) \| Disconnected from the server. 2026-01-27 09:24:48.920 \| Denali Data Feed (Market Orders Data) \| Data feed disconnected. Will reconnect in 2 seconds. 2026-01-27 09:24:50.941 \| Denali Data Feed (Market Orders Data) \| Connecting to the server ds28.sierracharts.com. Port 10060 2026-01-27 09:24:50.941 \| DTC Client socket (5) \| Creating socket. 2026-01-27 09:24:50.941 \| DTC Client socket (5) \| New receive buffer size: 0 2026-01-27 09:24:50.941 \| DTC Client socket (5) \| Connecting to IP: 67.214.125.5. 2026-01-27 09:24:51.215 \| Denali Data Feed (Market Orders Data) \| Network connection to server complete. 2026-01-27 09:24:51.215 \| Denali Data Feed (Market Orders Data) \| Starting socket receive thread. 2026-01-27 09:24:51.216 \| Denali Data Feed (Market Orders Data) \| Sending encoding request to server: Binary VLS. Compression: standard 2026-01-27 09:24:51.511 \| Denali Data Feed (Market Orders Data) \| Setting DTC encoding to Binary VLS 2026-01-27 09:24:51.511 \| Denali Data Feed (Market Orders Data) \| Sending logon request message. 2026-01-27 09:24:51.886 \| Denali Data Feed (Market Orders Data) \| Received logon response. 2026-01-27 09:24:51.886 \| Denali Data Feed (Market Orders Data) \| Server Name: SC Realtime Server. 2026-01-27 09:24:51.886 \| Denali Data Feed (Market Orders Data) \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:24:51.886 \| Denali Data Feed (Market Orders Data) \| Successfully connected. 2026-01-27 09:24:51.886 \| Denali Data Feed (Market Orders Data) \| Trading is not supported. 2026-01-27 09:24:51.886 \| Denali Data Feed (Market Orders Data) \| MarketDepthIsSupported: 1 2026-01-27 09:24:51.886 \| Denali Data Feed (Market Orders Data) \| Starting market orders updates for: ESH26. MinimumMarketByOrderQuantity: 12. Service code: cme 2026-01-27 09:24:51.886 \| Denali Data Feed (Market Orders Data) \| Restarting market orders data for symbol: ESH26_FUT_CME -> ESH26 2026-01-27 09:24:52.261 \| Denali Data Feed (Market Orders Data) \| Market Orders data has been rejected for symbol: ESH26_FUT_CME. Market orders request not authorized. 2026-01-27 09:24:53.046 \| DTC Client socket (3) \| Timed out waiting for shutdown. Performing an immediate socket close. 2026-01-27 09:24:53.046 \| DTC Client socket (3) \| Closed. 2026-01-27 09:24:53.046 \| DTC Client socket (3) \| Socket gracefully closed by remote side. 2026-01-27 09:25:23.048 \| DTC Client socket (3) \| Deleting network socket now after delay. 2026-01-27 09:26:50.252 \| DTC Client socket (4) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2026-01-27 09:26:50.252 \| DTC Client socket (4) \| Socket gracefully closed by remote side. 2026-01-27 09:26:50.252 \| DTC Client socket (4) \| Closed. 2026-01-27 09:28:07.555 \| Denali Data Feed \| There has been no activity on the network socket for 50s. Will reconnect. 2026-01-27 09:28:07.555 \| Denali Data Feed (Market Orders Data) \| Waiting for socket receive thread to end 2026-01-27 09:28:07.555 \| DTC Client socket (5) \| CloseSocket call. 2026-01-27 09:28:07.555 \| DTC Client socket (5) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:28:07.555 \| Denali Data Feed (Market Orders Data) \| Disconnected from the server. 2026-01-27 09:28:07.556 \| Denali Data Feed \| Waiting for socket receive thread to end 2026-01-27 09:28:07.556 \| DTC Client socket (2) \| CloseSocket call. 2026-01-27 09:28:07.556 \| Denali Data Feed \| Disconnected from the server. 2026-01-27 09:28:07.556 \| Denali Data Feed \| Data feed disconnected. Will reconnect in 3 seconds. 2026-01-27 09:28:07.556 \| DTC Client socket (2) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:28:07.892 \| DTC Client socket (5) \| Socket gracefully closed by remote side. 2026-01-27 09:28:07.892 \| DTC Client socket (5) \| Closed. 2026-01-27 09:28:10.555 \| Denali Data Feed \| Connecting to the server ds25.sierracharts.com. Port 443 2026-01-27 09:28:10.594 \| DTC Client socket (4) \| Creating socket. 2026-01-27 09:28:10.594 \| DTC Client socket (4) \| New receive buffer size: 0 2026-01-27 09:28:10.594 \| DTC Client socket (4) \| Connecting to IP: 64.152.155.20. 2026-01-27 09:28:10.894 \| Denali Data Feed \| Network connection to server complete. 2026-01-27 09:28:10.894 \| Denali Data Feed \| Starting socket receive thread. 2026-01-27 09:28:10.894 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2026-01-27 09:28:11.221 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2026-01-27 09:28:11.221 \| Denali Data Feed \| Sending logon request message. 2026-01-27 09:28:12.000 \| Denali Data Feed \| Received logon response. 2026-01-27 09:28:12.000 \| Denali Data Feed \| Server Name: SC Realtime Server. 2026-01-27 09:28:12.000 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:28:12.000 \| Denali Data Feed \| Successfully connected. 2026-01-27 09:28:12.000 \| Denali Data Feed \| Trading is not supported. 2026-01-27 09:28:12.000 \| Denali Data Feed \| MarketDepthIsSupported: 1 2026-01-27 09:28:12.001 \| Denali Data Feed (Market Orders Data) \| Connecting to the server ds25.sierracharts.com. Port 10060 2026-01-27 09:28:12.001 \| Added historical Intraday data request for ESH26_FUT_CME to the queue. 2026-01-27 09:28:12.001 \| Intraday data recording state for symbol ESH26_FUT_CME is set to download 'Pending'. 2026-01-27 09:28:12.001 \| Triggering next historical data download in queue. 2026-01-27 09:28:12.001 \| Denali Data Feed \| Restarting real-time data updates for symbol: ESH26_FUT_CME -> ESH26. Market Depth data restarted. 2026-01-27 09:28:12.001 \| Denali Data Feed \| Restarting real-time data updates for symbol: MESH26_FUT_CME -> MESH26 2026-01-27 09:28:12.001 \| HD Request # 5 \| Downloading Intraday chart data for ESH26_FUT_CME to the file ESH26_FUT_CME.scid. Service: cme 2026-01-27 09:28:12.001 \| DTC Client socket (5) \| Creating socket. 2026-01-27 09:28:12.001 \| DTC Client socket (5) \| New receive buffer size: 0 2026-01-27 09:28:12.001 \| DTC Client socket (5) \| Connecting to IP: 64.152.155.20. 2026-01-27 09:28:12.008 \| HD Request # 5 \| Download start date-time: 2026-01-27 09:27:01.000000. File last date-time: 2026-01-27 09:27:01.933000 2026-01-27 09:28:12.008 \| HD Request # 5 \| Using server: ds26.sierracharts.com port 10149 2026-01-27 09:28:12.009 \| Socket (6) \| Creating socket. 2026-01-27 09:28:12.009 \| Socket (6) \| New receive buffer size: 0 2026-01-27 09:28:12.009 \| Socket (6) \| Connecting to IP: 64.152.155.17. 2026-01-27 09:28:12.295 \| Denali Data Feed (Market Orders Data) \| Network connection to server complete. 2026-01-27 09:28:12.295 \| Denali Data Feed (Market Orders Data) \| Starting socket receive thread. 2026-01-27 09:28:12.295 \| Denali Data Feed (Market Orders Data) \| Sending encoding request to server: Binary VLS. Compression: standard 2026-01-27 09:28:12.409 \| Denali Data Feed \| Clearing market depth for ESH26_FUT_CME 2026-01-27 09:28:12.410 \| Denali Data Feed \| Setting external service identifier for symbol ESH26_FUT_CME to 42140878 2026-01-27 09:28:12.410 \| Denali Data Feed \| Received security definition for symbol ESH26_FUT_CME 2026-01-27 09:28:12.410 \| Denali Data Feed \| Setting external service identifier for symbol MESH26_FUT_CME to 42003800 2026-01-27 09:28:12.410 \| Denali Data Feed \| Received security definition for symbol MESH26_FUT_CME 2026-01-27 09:28:12.588 \| Denali Data Feed (Market Orders Data) \| Setting DTC encoding to Binary VLS 2026-01-27 09:28:12.588 \| Denali Data Feed (Market Orders Data) \| Sending logon request message. 2026-01-27 09:28:12.598 \| HD Request # 5 \| Setting DTC encoding to Binary VLS 2026-01-27 09:28:12.598 \| HD Request # 5 \| Sending historical data logon request message. 2026-01-27 09:28:12.916 \| HD Request # 5 \| Requesting Intraday data. Start date-time: 2026-01-27 09:27:01. Record interval: 0. Symbol: ESH26 2026-01-27 09:28:12.963 \| Denali Data Feed (Market Orders Data) \| Received logon response. 2026-01-27 09:28:12.963 \| Denali Data Feed (Market Orders Data) \| Server Name: SC Realtime Server. 2026-01-27 09:28:12.963 \| Denali Data Feed (Market Orders Data) \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:28:12.963 \| Denali Data Feed (Market Orders Data) \| Successfully connected. 2026-01-27 09:28:12.963 \| Denali Data Feed (Market Orders Data) \| Trading is not supported. 2026-01-27 09:28:12.963 \| Denali Data Feed (Market Orders Data) \| MarketDepthIsSupported: 1 2026-01-27 09:28:12.963 \| Denali Data Feed (Market Orders Data) \| Starting market orders updates for: ESH26. MinimumMarketByOrderQuantity: 12. Service code: cme 2026-01-27 09:28:12.963 \| Denali Data Feed (Market Orders Data) \| Restarting market orders data for symbol: ESH26_FUT_CME -> ESH26 2026-01-27 09:28:13.209 \| HD Request # 5 \| Decompressing data. 2026-01-27 09:28:13.340 \| Denali Data Feed (Market Orders Data) \| Market Orders data has been rejected for symbol: ESH26_FUT_CME. Market orders request not authorized. 2026-01-27 09:28:13.506 \| HD Request # 5 \| Receiving Intraday data for ESH26_FUT_CME starting at 2026-01-27 09:27:01.029000 2026-01-27 09:28:13.506 \| Socket (6) \| CloseSocket call. 2026-01-27 09:28:13.506 \| Socket (6) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:28:13.506 \| Historical data download thread signaled to stop. 2026-01-27 09:28:13.506 \| HD Request # 5 \| Timestamp of first Intraday data file record written: 2026-01-27 09:27:02.856000. 2026-01-27 09:28:13.506 \| HD Request # 5 \| Received 987 Intraday data records from 2026-01-27 09:27:01.029000 to 2026-01-27 09:28:14.528000 (73.5 seconds. Delay: -1.0 seconds) and wrote 972 records for ESH26_FUT_CME 2026-01-27 09:28:13.514 \| HD Request # 5 \| Add time&sales data \| Remembered last file record date-time: 2026-01-27 14:28:14.528000 2026-01-27 09:28:13.514 \| Added 39 Time and Sales records to Intraday data file for ESH26_FUT_CME after download. 2026-01-27 09:28:13.514 \| HD Request # 5 \| Completion time: 1s. 2026-01-27 09:28:13.514 \| HD Request # 5 \| Intraday data download complete for ESH26_FUT_CME. Unique request ID: 5 2026-01-27 09:28:13.514 \| Removing historical data download ID 5. 2026-01-27 09:28:13.514 \| Real-time Intraday chart data file updates started for ESH26_FUT_CME 2026-01-27 09:28:13.514 \| Intraday chart data file opened for ESH26_FUT_CME 2026-01-27 09:28:13.514 \| HD Request # 5 \| Enabling Intraday chart updating for symbol. 2026-01-27 09:28:13.514 \| 2026-01-27 09:28:13.514 \| No download requests in the queue to start downloads for. 2026-01-27 09:28:13.800 \| Socket (6) \| Socket gracefully closed by remote side. 2026-01-27 09:28:13.800 \| Socket (6) \| Closed. 2026-01-27 09:28:15.634 \| Opened cached Intraday file: C:\SierraChart\Data\ESH26_FUT_CME.scid. Thread ID: 18240 2026-01-27 09:28:39.157 \| Teton CME Routing \| There has been no activity on the network socket for 49s. Will reconnect. 2026-01-27 09:28:39.157 \| Connection to the external service has been lost. 2026-01-27 09:28:39.172 \| Teton CME Routing \| Waiting for socket receive thread to end 2026-01-27 09:28:39.172 \| DTC Client socket (1) \| CloseSocket call. 2026-01-27 09:28:39.172 \| DTC Client socket (1) \| Max send buffers used during socket life: 3 2026-01-27 09:28:39.172 \| DTC Client socket (1) \| Max send buffer size during socket life: 233 2026-01-27 09:28:39.172 \| DTC Client socket (1) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:28:39.172 \| Teton CME Routing \| Disconnected. 2026-01-27 09:28:39.172 \| Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-01-27 09:28:41.172 \| 2026-01-27 09:28:41.172 \| Teton CME Routing \| Firm: Phillip Capital 2026-01-27 09:28:41.172 \| Teton CME Routing \| Connecting to the server futurestrading14.sierracharts.com. Port 11089 2026-01-27 09:28:41.173 \| DTC Client socket (3) \| Creating socket. Using TLS 1.2. 2026-01-27 09:28:41.173 \| DTC Client socket (3) \| New receive buffer size: 0 2026-01-27 09:28:41.173 \| DTC Client socket (3) \| Connecting to IP: 216.200.108.154. 2026-01-27 09:28:44.479 \| Teton CME Routing \| Network connection to server complete. 2026-01-27 09:28:44.479 \| Teton CME Routing \| Starting socket receive thread. 2026-01-27 09:28:44.479 \| Teton CME Routing \| Sending encoding request to server: Binary VLS. Compression: none 2026-01-27 09:29:04.299 \| Teton CME Routing \| Setting DTC encoding to Binary VLS 2026-01-27 09:29:04.299 \| Teton CME Routing \| Sending logon request message. 2026-01-27 09:29:04.640 \| Teton CME Routing \| Received logon response. 2026-01-27 09:29:04.640 \| Teton CME Routing \| Server Name: SC DTC Server. Build=55065. 2026-01-27 09:29:04.640 \| Teton CME Routing \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:29:04.640 \| Teton CME Routing \| Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading\|SymbolSettings=cme_ilink_live.trading. 2026-01-27 09:29:04.640 \| Teton CME Routing \| Trading is supported. 2026-01-27 09:29:04.640 \| Teton CME Routing \| Order cancel and replace is supported. 2026-01-27 09:29:04.640 \| Teton CME Routing \| OCO Orders supported. 2026-01-27 09:29:04.640 \| Teton CME Routing \| Bracket Orders supported. 2026-01-27 09:29:04.640 \| Teton CME Routing \| MarketDepthIsSupported: 1 2026-01-27 09:29:04.640 \| Teton CME Routing \| Connection to server complete. 2026-01-27 09:29:04.641 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2026-01-27 09:29:04.641 \| Updated verified funded futures trading account ending date to: 2026-02-26 14:29:04 2026-01-27 09:29:04.643 \| Teton CME Routing \| Performing query for most recent Order Activity Date-Time. 2026-01-27 09:29:04.722 \| Teton CME Routing \| Requesting historical order activity from server. Start date-time UTC: 00:00:00.000000 2026-01-27 09:29:04.915 \| Updated verified funded futures trading account ending date to: 2026-02-26 14:29:04 2026-01-27 09:30:07.851 \| DTC Client socket (2) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2026-01-27 09:30:07.851 \| DTC Client socket (2) \| Socket gracefully closed by remote side. 2026-01-27 09:30:07.851 \| DTC Client socket (2) \| Closed. 2026-01-27 09:30:53.128 \| DTC Client socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. 2026-01-27 09:30:53.128 \| DTC Client socket (1) \| Closed. 2026-01-27 09:30:53.128 \| DTC Client socket (1) \| Socket gracefully closed by remote side. 2026-01-27 09:31:23.139 \| DTC Client socket (1) \| Deleting network socket now after delay. 2026-01-27 09:35:46.443 \| DTC Client socket (5) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2026-01-27 09:35:46.443 \| DTC Client socket (5) \| Socket gracefully closed by remote side. 2026-01-27 09:35:46.443 \| DTC Client socket (5) \| CloseSocket call. 2026-01-27 09:35:46.443 \| DTC Client socket (5) \| Signaling for receive thread to end. Bytes in receive buffer: 0 2026-01-27 09:35:46.443 \| DTC Client socket (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-27 09:35:46.443 \| DTC Client socket (5) \| Closed. 2026-01-27 09:35:46.443 \| DTC Client socket (0) \| CloseSocket call. 2026-01-27 09:35:46.443 \| Denali Data Feed (Market Orders Data) \| Disconnected from the server. 2026-01-27 09:35:46.443 \| Denali Data Feed (Market Orders Data) \| Data feed disconnected. Will reconnect in 2 seconds. 2026-01-27 09:35:48.438 \| Denali Data Feed (Market Orders Data) \| Connecting to the server ds45.sierracharts.com. Port 10060 2026-01-27 09:35:48.507 \| DTC Client socket (2) \| Creating socket. 2026-01-27 09:35:48.507 \| DTC Client socket (2) \| New receive buffer size: 0 2026-01-27 09:35:48.507 \| DTC Client socket (2) \| Connecting to IP: 146.88.135.98. 2026-01-27 09:35:48.608 \| Denali Data Feed (Market Orders Data) \| Network connection to server complete. 2026-01-27 09:35:48.608 \| Denali Data Feed (Market Orders Data) \| Starting socket receive thread. 2026-01-27 09:35:48.609 \| Denali Data Feed (Market Orders Data) \| Sending encoding request to server: Binary VLS. Compression: standard 2026-01-27 09:35:48.729 \| Denali Data Feed (Market Orders Data) \| Setting DTC encoding to Binary VLS 2026-01-27 09:35:48.729 \| Denali Data Feed (Market Orders Data) \| Sending logon request message. 2026-01-27 09:35:49.509 \| Denali Data Feed (Market Orders Data) \| Received logon response. 2026-01-27 09:35:49.509 \| Denali Data Feed (Market Orders Data) \| Server Name: SC Realtime Server. 2026-01-27 09:35:49.509 \| Denali Data Feed (Market Orders Data) \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:35:49.509 \| Denali Data Feed (Market Orders Data) \| Successfully connected. 2026-01-27 09:35:49.509 \| Denali Data Feed (Market Orders Data) \| Trading is not supported. 2026-01-27 09:35:49.509 \| Denali Data Feed (Market Orders Data) \| MarketDepthIsSupported: 1 2026-01-27 09:35:49.509 \| Denali Data Feed (Market Orders Data) \| Starting market orders updates for: ESH26. MinimumMarketByOrderQuantity: 12. Service code: cme 2026-01-27 09:35:49.509 \| Denali Data Feed (Market Orders Data) \| Restarting market orders data for symbol: ESH26_FUT_CME -> ESH26 2026-01-27 09:35:49.697 \| Denali Data Feed (Market Orders Data) \| Market Orders data has been rejected for symbol: ESH26_FUT_CME. Market orders request not authorized. 2026-01-27 09:36:05.461 \| DTC Client socket (4) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2026-01-27 09:36:05.461 \| DTC Client socket (4) \| Socket gracefully closed by remote side. 2026-01-27 09:36:05.461 \| DTC Client socket (4) \| CloseSocket call. 2026-01-27 09:36:05.461 \| DTC Client socket (4) \| Signaling for receive thread to end. Bytes in receive buffer: 0 2026-01-27 09:36:05.461 \| DTC Client socket (4) \| Max send buffers used during socket life: 3 2026-01-27 09:36:05.461 \| DTC Client socket (4) \| Max send buffer size during socket life: 176 2026-01-27 09:36:05.461 \| DTC Client socket (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-01-27 09:36:05.461 \| DTC Client socket (4) \| Closed. 2026-01-27 09:36:05.462 \| Denali Data Feed (Market Orders Data) \| Waiting for socket receive thread to end 2026-01-27 09:36:05.462 \| DTC Client socket (2) \| CloseSocket call. 2026-01-27 09:36:05.462 \| Denali Data Feed (Market Orders Data) \| Disconnected from the server. 2026-01-27 09:36:05.462 \| DTC Client socket (2) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:36:05.462 \| DTC Client socket (0) \| CloseSocket call. 2026-01-27 09:36:05.462 \| Denali Data Feed \| Disconnected from the server. 2026-01-27 09:36:05.462 \| Denali Data Feed \| Data feed disconnected. Will reconnect in 3 seconds. 2026-01-27 09:36:05.562 \| DTC Client socket (2) \| Socket gracefully closed by remote side. 2026-01-27 09:36:05.562 \| DTC Client socket (2) \| Closed. 2026-01-27 09:36:08.455 \| Denali Data Feed \| Connecting to the server ds27-2.sierracharts.com. Port 443 2026-01-27 09:36:08.521 \| DTC Client socket (1) \| Creating socket. 2026-01-27 09:36:08.521 \| DTC Client socket (1) \| New receive buffer size: 0 2026-01-27 09:36:08.521 \| DTC Client socket (1) \| Connecting to IP: 216.200.108.155. 2026-01-27 09:36:08.799 \| Denali Data Feed \| Network connection to server complete. 2026-01-27 09:36:08.799 \| Denali Data Feed \| Starting socket receive thread. 2026-01-27 09:36:08.799 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2026-01-27 09:36:09.083 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2026-01-27 09:36:09.083 \| Denali Data Feed \| Sending logon request message. 2026-01-27 09:36:10.444 \| Denali Data Feed \| Received logon response. 2026-01-27 09:36:10.444 \| Denali Data Feed \| Server Name: SC Realtime Server. 2026-01-27 09:36:10.444 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:36:10.444 \| Denali Data Feed \| Successfully connected. 2026-01-27 09:36:10.444 \| Denali Data Feed \| Trading is not supported. 2026-01-27 09:36:10.444 \| Denali Data Feed \| MarketDepthIsSupported: 1 2026-01-27 09:36:10.444 \| Denali Data Feed (Market Orders Data) \| Connecting to the server ds27-2.sierracharts.com. Port 10060 2026-01-27 09:36:10.444 \| Added historical Intraday data request for ESH26_FUT_CME to the queue. 2026-01-27 09:36:10.444 \| Intraday data recording state for symbol ESH26_FUT_CME is set to download 'Pending'. 2026-01-27 09:36:10.444 \| Triggering next historical data download in queue. 2026-01-27 09:36:10.444 \| Denali Data Feed \| Restarting real-time data updates for symbol: ESH26_FUT_CME -> ESH26. Market Depth data restarted. 2026-01-27 09:36:10.444 \| Denali Data Feed \| Restarting real-time data updates for symbol: MESH26_FUT_CME -> MESH26 2026-01-27 09:36:10.444 \| HD Request # 6 \| Downloading Intraday chart data for ESH26_FUT_CME to the file ESH26_FUT_CME.scid. Service: cme 2026-01-27 09:36:10.445 \| DTC Client socket (2) \| Creating socket. 2026-01-27 09:36:10.445 \| DTC Client socket (2) \| New receive buffer size: 0 2026-01-27 09:36:10.445 \| DTC Client socket (2) \| Connecting to IP: 216.200.108.155. 2026-01-27 09:36:10.452 \| HD Request # 6 \| Download start date-time: 2026-01-27 09:34:59.000000. File last date-time: 2026-01-27 09:34:59.079001 2026-01-27 09:36:10.452 \| HD Request # 6 \| Using server: ds32.sierracharts.com port 10150 2026-01-27 09:36:10.452 \| Socket (4) \| Creating socket. 2026-01-27 09:36:10.452 \| Socket (4) \| New receive buffer size: 0 2026-01-27 09:36:10.452 \| Socket (4) \| Connecting to IP: 69.39.70.248. 2026-01-27 09:36:10.823 \| Denali Data Feed \| Clearing market depth for ESH26_FUT_CME 2026-01-27 09:36:10.823 \| Denali Data Feed \| Setting external service identifier for symbol ESH26_FUT_CME to 42140878 2026-01-27 09:36:10.823 \| Denali Data Feed \| Received security definition for symbol ESH26_FUT_CME 2026-01-27 09:36:10.823 \| Denali Data Feed \| Setting external service identifier for symbol MESH26_FUT_CME to 42003800 2026-01-27 09:36:10.823 \| Denali Data Feed \| Received security definition for symbol MESH26_FUT_CME 2026-01-27 09:36:11.016 \| HD Request # 6 \| Setting DTC encoding to Binary VLS 2026-01-27 09:36:11.016 \| HD Request # 6 \| Sending historical data logon request message. 2026-01-27 09:36:11.322 \| HD Request # 6 \| Requesting Intraday data. Start date-time: 2026-01-27 09:34:59. Record interval: 0. Symbol: ESH26 2026-01-27 09:36:11.604 \| HD Request # 6 \| Decompressing data. 2026-01-27 09:36:12.173 \| HD Request # 6 \| Receiving Intraday data for ESH26_FUT_CME starting at 2026-01-27 09:34:59.049000 2026-01-27 09:36:12.175 \| Socket (4) \| CloseSocket call. 2026-01-27 09:36:12.175 \| Socket (4) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:36:12.182 \| Historical data download thread signaled to stop. 2026-01-27 09:36:12.183 \| HD Request # 6 \| Timestamp of first Intraday data file record written: 2026-01-27 09:34:59.478000. 2026-01-27 09:36:12.183 \| HD Request # 6 \| Received 3719 Intraday data records from 2026-01-27 09:34:59.049000 to 2026-01-27 09:36:10.813002 (71.8 seconds. Delay: 1.4 seconds) and wrote 3709 records for ESH26_FUT_CME 2026-01-27 09:36:12.190 \| HD Request # 6 \| Add time&sales data \| Remembered last file record date-time: 2026-01-27 14:36:10.813002 2026-01-27 09:36:12.190 \| Added 34 Time and Sales records to Intraday data file for ESH26_FUT_CME after download. 2026-01-27 09:36:12.190 \| HD Request # 6 \| Completion time: 2s. 2026-01-27 09:36:12.190 \| HD Request # 6 \| Intraday data download complete for ESH26_FUT_CME. Unique request ID: 6 2026-01-27 09:36:12.190 \| Removing historical data download ID 6. 2026-01-27 09:36:12.190 \| Real-time Intraday chart data file updates started for ESH26_FUT_CME 2026-01-27 09:36:12.190 \| Intraday chart data file opened for ESH26_FUT_CME 2026-01-27 09:36:12.190 \| HD Request # 6 \| Enabling Intraday chart updating for symbol. 2026-01-27 09:36:12.190 \| 2026-01-27 09:36:12.190 \| No download requests in the queue to start downloads for. 2026-01-27 09:36:12.457 \| Socket (4) \| Socket gracefully closed by remote side. 2026-01-27 09:36:12.457 \| Socket (4) \| Closed. 2026-01-27 09:36:16.368 \| Opened cached Intraday file: C:\SierraChart\Data\ESH26_FUT_CME.scid. Thread ID: 18240 2026-01-27 09:36:25.752 \| Denali Data Feed (Market Orders Data) \| Network connection to server complete. 2026-01-27 09:36:25.752 \| Denali Data Feed (Market Orders Data) \| Starting socket receive thread. 2026-01-27 09:36:25.752 \| Denali Data Feed (Market Orders Data) \| Sending encoding request to server: Binary VLS. Compression: standard 2026-01-27 09:36:26.048 \| Denali Data Feed (Market Orders Data) \| Setting DTC encoding to Binary VLS 2026-01-27 09:36:26.048 \| Denali Data Feed (Market Orders Data) \| Sending logon request message. 2026-01-27 09:36:26.431 \| Denali Data Feed (Market Orders Data) \| Received logon response. 2026-01-27 09:36:26.431 \| Denali Data Feed (Market Orders Data) \| Server Name: SC Realtime Server. 2026-01-27 09:36:26.431 \| Denali Data Feed (Market Orders Data) \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:36:26.431 \| Denali Data Feed (Market Orders Data) \| Successfully connected. 2026-01-27 09:36:26.431 \| Denali Data Feed (Market Orders Data) \| Trading is not supported. 2026-01-27 09:36:26.431 \| Denali Data Feed (Market Orders Data) \| MarketDepthIsSupported: 1 2026-01-27 09:36:26.431 \| Denali Data Feed (Market Orders Data) \| Starting market orders updates for: ESH26. MinimumMarketByOrderQuantity: 12. Service code: cme 2026-01-27 09:36:26.431 \| Denali Data Feed (Market Orders Data) \| Restarting market orders data for symbol: ESH26_FUT_CME -> ESH26 2026-01-27 09:36:29.227 \| Denali Data Feed (Market Orders Data) \| Market Orders data has been rejected for symbol: ESH26_FUT_CME. Market orders request not authorized. 2026-01-27 09:38:32.536 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-16 #1 \| Reloading chart. 2026-01-27 09:38:34.890 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-16 #1 \| StartDateTimeForLoadingOrderFills: 2025-01-20 00:00:00 2026-01-27 09:38:34.962 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-16 #1 \| Chart data loading complete. 2026-01-27 09:38:37.797 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-8 #1 \| Reloading chart. 2026-01-27 09:38:40.145 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-8 #1 \| StartDateTimeForLoadingOrderFills: 2025-01-20 00:00:00 2026-01-27 09:38:40.218 \| ESH26_FUT_CME/MESH26_FUT_CME [CB][M] Point & Figure 1-8 #1 \| Chart data loading complete. 2026-01-27 09:39:52.510 \| File >> Reconnect selected. 2026-01-27 09:39:52.512 \| Teton CME Routing \| Waiting for socket receive thread to end 2026-01-27 09:39:52.513 \| DTC Client socket (3) \| CloseSocket call. 2026-01-27 09:39:52.513 \| DTC Client socket (3) \| Max send buffers used during socket life: 4 2026-01-27 09:39:52.513 \| DTC Client socket (3) \| Max send buffer size during socket life: 260 2026-01-27 09:39:52.513 \| DTC Client socket (3) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:39:52.513 \| Denali Data Feed (Market Orders Data) \| Waiting for socket receive thread to end 2026-01-27 09:39:52.513 \| DTC Client socket (2) \| CloseSocket call. 2026-01-27 09:39:52.513 \| DTC Client socket (2) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:39:52.513 \| Denali Data Feed (Market Orders Data) \| Disconnected from the server. 2026-01-27 09:39:52.513 \| Denali Data Feed \| Waiting for socket receive thread to end 2026-01-27 09:39:52.513 \| DTC Client socket (1) \| CloseSocket call. 2026-01-27 09:39:52.513 \| DTC Client socket (1) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:39:52.513 \| Denali Data Feed \| Disconnected from the server. 2026-01-27 09:39:52.513 \| Teton CME Routing \| Disconnected. 2026-01-27 09:39:52.513 \| Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-01-27 09:39:52.791 \| DTC Client socket (3) \| Socket gracefully closed by remote side. 2026-01-27 09:39:52.791 \| DTC Client socket (3) \| Closed. 2026-01-27 09:39:53.245 \| DTC Client socket (2) \| Socket gracefully closed by remote side. 2026-01-27 09:39:53.245 \| DTC Client socket (2) \| Closed. 2026-01-27 09:39:54.526 \| 2026-01-27 09:39:54.526 \| Teton CME Routing \| Firm: Phillip Capital 2026-01-27 09:39:54.526 \| Teton CME Routing \| Connecting to the server futurestrading14.sierracharts.com. Port 11089 2026-01-27 09:39:54.529 \| DTC Client socket (2) \| Creating socket. Using TLS 1.2. 2026-01-27 09:39:54.529 \| DTC Client socket (2) \| New receive buffer size: 0 2026-01-27 09:39:54.529 \| DTC Client socket (2) \| Connecting to IP: 216.200.108.154. 2026-01-27 09:39:54.795 \| Teton CME Routing \| Network connection to server complete. 2026-01-27 09:39:54.795 \| Teton CME Routing \| Starting socket receive thread. 2026-01-27 09:39:54.795 \| Teton CME Routing \| Sending encoding request to server: Binary VLS. Compression: none 2026-01-27 09:40:14.795 \| Teton CME Routing \| Did not receive Encoding Response from server. Disconnecting. * 2026-01-27 09:40:14.795 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-01-27 09:40:14.795 \| Select 'File >> Disconnect' to prevent further connection attempts. 2026-01-27 09:40:14.811 \| Teton CME Routing \| Waiting for socket receive thread to end 2026-01-27 09:40:14.811 \| DTC Client socket (2) \| CloseSocket call. 2026-01-27 09:40:14.811 \| Teton CME Routing \| Disconnected. 2026-01-27 09:40:14.811 \| Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-01-27 09:40:14.812 \| DTC Client socket (2) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:40:16.815 \| 2026-01-27 09:40:16.815 \| Teton CME Routing \| Firm: Phillip Capital 2026-01-27 09:40:16.815 \| Teton CME Routing \| Connecting to the server futurestrading14.sierracharts.com. Port 11089 2026-01-27 09:40:16.819 \| DTC Client socket (3) \| Creating socket. Using TLS 1.2. 2026-01-27 09:40:16.819 \| DTC Client socket (3) \| New receive buffer size: 0 2026-01-27 09:40:16.819 \| DTC Client socket (3) \| Connecting to IP: 216.200.108.154. 2026-01-27 09:40:20.095 \| Teton CME Routing \| Network connection to server complete. 2026-01-27 09:40:20.095 \| Teton CME Routing \| Starting socket receive thread. 2026-01-27 09:40:20.095 \| Teton CME Routing \| Sending encoding request to server: Binary VLS. Compression: none 2026-01-27 09:40:21.292 \| Teton CME Routing \| Setting DTC encoding to Binary VLS 2026-01-27 09:40:21.292 \| Teton CME Routing \| Sending logon request message. 2026-01-27 09:40:21.615 \| Teton CME Routing \| Received logon response. 2026-01-27 09:40:21.615 \| Teton CME Routing \| Server Name: SC DTC Server. Build=55065. 2026-01-27 09:40:21.615 \| Teton CME Routing \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:40:21.615 \| Teton CME Routing \| Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading\|SymbolSettings=cme_ilink_live.trading. 2026-01-27 09:40:21.615 \| Teton CME Routing \| Trading is supported. 2026-01-27 09:40:21.615 \| Teton CME Routing \| Order cancel and replace is supported. 2026-01-27 09:40:21.615 \| Teton CME Routing \| OCO Orders supported. 2026-01-27 09:40:21.615 \| Teton CME Routing \| Bracket Orders supported. 2026-01-27 09:40:21.615 \| Teton CME Routing \| MarketDepthIsSupported: 1 2026-01-27 09:40:21.615 \| Teton CME Routing \| Connection to server complete. 2026-01-27 09:40:21.615 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2026-01-27 09:40:21.615 \| Updated verified funded futures trading account ending date to: 2026-02-26 14:40:21 2026-01-27 09:40:21.617 \| Teton CME Routing \| Performing query for most recent Order Activity Date-Time. 2026-01-27 09:40:21.627 \| Teton CME Routing \| Requesting historical order activity from server. Start date-time UTC: 00:00:00.000000 2026-01-27 09:40:21.629 \| Mapping ESH26_FUT_CME to ESH26. Service code: cme 2026-01-27 09:40:21.629 \| Using symbol data fast lookup vector 2026-01-27 09:40:21.629 \| Denali Data Feed \| Starting real-time market data updates for: ESH26_FUT_CME (ESH26). ID: 1 Service code: cme 2026-01-27 09:40:21.629 \| Denali Data Feed \| Connecting to the server ds28-2.sierracharts.com. Port 443 2026-01-27 09:40:21.629 \| Denali Data Feed \| Requesting security definition data for: ESH26_FUT_CME (ESH26). ID: 1 2026-01-27 09:40:21.629 \| Mapping MESH26_FUT_CME to MESH26. Service code: cme 2026-01-27 09:40:21.629 \| Denali Data Feed \| Starting real-time market data updates for: MESH26_FUT_CME (MESH26). ID: 2 Service code: cme 2026-01-27 09:40:21.629 \| Denali Data Feed \| Requesting security definition data for: MESH26_FUT_CME (MESH26). ID: 2 2026-01-27 09:40:21.629 \| Added historical Intraday data request for ESH26_FUT_CME to the queue. 2026-01-27 09:40:21.629 \| Intraday data recording state for symbol ESH26_FUT_CME is set to download 'Pending'. 2026-01-27 09:40:21.629 \| Triggering next historical data download in queue. 2026-01-27 09:40:21.664 \| DTC Client socket (4) \| Creating socket. 2026-01-27 09:40:21.664 \| DTC Client socket (4) \| New receive buffer size: 0 2026-01-27 09:40:21.664 \| DTC Client socket (4) \| Connecting to IP: 67.214.125.6. 2026-01-27 09:40:21.670 \| Delaying start of download for ESH26_FUT_CME. 2026-01-27 09:40:21.886 \| Updated verified funded futures trading account ending date to: 2026-02-26 14:40:21 2026-01-27 09:40:21.898 \| Trace \| Basic security definition symbol settings fields ignored in primary service client. Symbol: ESH26_FUT_CME 2026-01-27 09:40:21.898 \| Teton CME Routing \| Setting external service identifier for symbol ESH26_FUT_CME to 42140878 2026-01-27 09:40:21.898 \| Teton CME Routing \| Received security definition for symbol ESH26_FUT_CME 2026-01-27 09:40:21.938 \| Denali Data Feed \| Network connection to server complete. 2026-01-27 09:40:21.938 \| Denali Data Feed \| Starting socket receive thread. 2026-01-27 09:40:21.938 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2026-01-27 09:40:21.992 \| Trace \| Basic security definition symbol settings fields ignored in primary service client. Symbol: MESH26_FUT_CME 2026-01-27 09:40:21.992 \| Teton CME Routing \| Setting external service identifier for symbol MESH26_FUT_CME to 42003800 2026-01-27 09:40:21.992 \| Teton CME Routing \| Received security definition for symbol MESH26_FUT_CME 2026-01-27 09:40:22.219 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2026-01-27 09:40:22.219 \| Denali Data Feed \| Sending logon request message. 2026-01-27 09:40:22.501 \| Denali Data Feed \| Received logon response. 2026-01-27 09:40:22.501 \| Denali Data Feed \| Server Name: RealTimeServer. 2026-01-27 09:40:22.501 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:40:22.501 \| Denali Data Feed \| Logon error received from server: Maximum connections reached. 2026-01-27 09:40:22.501 \| Denali Data Feed \| Failed connections: 1 2026-01-27 09:40:22.501 \| Denali Data Feed \| Waiting for socket receive thread to end 2026-01-27 09:40:22.501 \| DTC Client socket (4) \| CloseSocket call. 2026-01-27 09:40:22.501 \| Denali Data Feed \| Disconnected from the server. 2026-01-27 09:40:22.501 \| Denali Data Feed \| Data feed disconnected. Will reconnect in 3 seconds. 2026-01-27 09:40:22.501 \| DTC Client socket (4) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:40:22.774 \| DTC Client socket (4) \| Socket gracefully closed by remote side. 2026-01-27 09:40:22.774 \| DTC Client socket (4) \| Closed. 2026-01-27 09:40:25.496 \| Denali Data Feed \| Connecting to the server ds28-2.sierracharts.com. Port 10048 2026-01-27 09:40:25.496 \| DTC Client socket (4) \| Creating socket. 2026-01-27 09:40:25.496 \| DTC Client socket (4) \| New receive buffer size: 0 2026-01-27 09:40:25.496 \| DTC Client socket (4) \| Connecting to IP: 67.214.125.6. 2026-01-27 09:40:25.769 \| Denali Data Feed \| Network connection to server complete. 2026-01-27 09:40:25.769 \| Denali Data Feed \| Starting socket receive thread. 2026-01-27 09:40:25.769 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2026-01-27 09:40:26.064 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2026-01-27 09:40:26.064 \| Denali Data Feed \| Sending logon request message. 2026-01-27 09:40:26.613 \| Requesting market depth updates for: ESH26_FUT_CME if supported. NumLevels=100 2026-01-27 09:40:26.813 \| Denali Data Feed \| Received logon response. 2026-01-27 09:40:26.813 \| Denali Data Feed \| Server Name: SC Realtime Server. 2026-01-27 09:40:26.813 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:40:26.813 \| Denali Data Feed \| Successfully connected. 2026-01-27 09:40:26.813 \| Denali Data Feed \| Trading is not supported. 2026-01-27 09:40:26.813 \| Denali Data Feed \| MarketDepthIsSupported: 1 2026-01-27 09:40:26.813 \| Denali Data Feed (Market Orders Data) \| Connecting to the server ds28-2.sierracharts.com. Port 10060 2026-01-27 09:40:26.813 \| Denali Data Feed \| Restarting real-time data updates for symbol: ESH26_FUT_CME -> ESH26. Market Depth data restarted. 2026-01-27 09:40:26.813 \| Denali Data Feed \| Restarting real-time data updates for symbol: MESH26_FUT_CME -> MESH26 2026-01-27 09:40:26.814 \| DTC Client socket (5) \| Creating socket. 2026-01-27 09:40:26.814 \| DTC Client socket (5) \| New receive buffer size: 0 2026-01-27 09:40:26.814 \| DTC Client socket (5) \| Connecting to IP: 67.214.125.6. 2026-01-27 09:40:27.087 \| Denali Data Feed (Market Orders Data) \| Network connection to server complete. 2026-01-27 09:40:27.087 \| Denali Data Feed (Market Orders Data) \| Starting socket receive thread. 2026-01-27 09:40:27.087 \| Denali Data Feed (Market Orders Data) \| Sending encoding request to server: Binary VLS. Compression: standard 2026-01-27 09:40:27.189 \| Denali Data Feed \| Clearing market depth for ESH26_FUT_CME 2026-01-27 09:40:27.189 \| Denali Data Feed \| Setting external service identifier for symbol ESH26_FUT_CME to 42140878 2026-01-27 09:40:27.189 \| Denali Data Feed \| Received security definition for symbol ESH26_FUT_CME 2026-01-27 09:40:27.189 \| Denali Data Feed \| Setting external service identifier for symbol MESH26_FUT_CME to 42003800 2026-01-27 09:40:27.189 \| Denali Data Feed \| Received security definition for symbol MESH26_FUT_CME 2026-01-27 09:40:27.391 \| Denali Data Feed (Market Orders Data) \| Setting DTC encoding to Binary VLS 2026-01-27 09:40:27.391 \| Denali Data Feed (Market Orders Data) \| Sending logon request message. 2026-01-27 09:40:27.783 \| Denali Data Feed (Market Orders Data) \| Received logon response. 2026-01-27 09:40:27.783 \| Denali Data Feed (Market Orders Data) \| Server Name: SC Realtime Server. 2026-01-27 09:40:27.783 \| Denali Data Feed (Market Orders Data) \| Server protocol version: 8. Client protocol version: 8 2026-01-27 09:40:27.783 \| Denali Data Feed (Market Orders Data) \| Successfully connected. 2026-01-27 09:40:27.783 \| Denali Data Feed (Market Orders Data) \| Trading is not supported. 2026-01-27 09:40:27.783 \| Denali Data Feed (Market Orders Data) \| MarketDepthIsSupported: 1 2026-01-27 09:40:27.783 \| Denali Data Feed (Market Orders Data) \| Starting market orders updates for: ESH26. MinimumMarketByOrderQuantity: 12. Service code: cme 2026-01-27 09:40:27.783 \| Denali Data Feed (Market Orders Data) \| Restarting market orders data for symbol: ESH26_FUT_CME -> ESH26 2026-01-27 09:40:28.142 \| Denali Data Feed (Market Orders Data) \| Market Orders data has been rejected for symbol: ESH26_FUT_CME. Market orders request not authorized. 2026-01-27 09:40:32.454 \| HD Request # 7 \| Downloading Intraday chart data for ESH26_FUT_CME to the file ESH26_FUT_CME.scid. Service: cme 2026-01-27 09:40:32.454 \| HD Request # 7 \| Download start date-time: 2026-01-27 09:36:57.000000. File last date-time: 2026-01-27 09:36:57.672003 2026-01-27 09:40:32.454 \| HD Request # 7 \| Using server: ds28.sierracharts.com port 10149 2026-01-27 09:40:32.457 \| Socket (6) \| Creating socket. 2026-01-27 09:40:32.457 \| Socket (6) \| New receive buffer size: 0 2026-01-27 09:40:32.457 \| Socket (6) \| Connecting to IP: 67.214.125.5. 2026-01-27 09:40:33.008 \| HD Request # 7 \| Setting DTC encoding to Binary VLS 2026-01-27 09:40:33.008 \| HD Request # 7 \| Sending historical data logon request message. 2026-01-27 09:40:33.310 \| HD Request # 7 \| Requesting Intraday data. Start date-time: 2026-01-27 09:36:57. Record interval: 0. Symbol: ESH26 2026-01-27 09:40:33.585 \| HD Request # 7 \| Decompressing data. 2026-01-27 09:40:33.920 \| HD Request # 7 \| Receiving Intraday data for ESH26_FUT_CME starting at 2026-01-27 09:36:57.010000 2026-01-27 09:40:34.470 \| Socket (6) \| CloseSocket call. 2026-01-27 09:40:34.470 \| Socket (6) \| Shutdown started. Waiting for graceful close. 2026-01-27 09:40:34.470 \| Historical data download thread signaled to stop. 2026-01-27 09:40:34.470 \| HD Request # 7 \| Timestamp of first Intraday data file record written: 2026-01-27 09:36:57.783000. 2026-01-27 09:40:34.470 \| HD Request # 7 \| Received 10274 Intraday data records from 2026-01-27 09:36:57.010000 to 2026-01-27 09:40:35.707000 (3.6 minutes. Delay: -1.2 seconds) and wrote 10235 records for ESH26_FUT_CME 2026-01-27 09:40:34.478 \| HD Request # 7 \| Add time&sales data \| Remembered last file record date-time: 2026-01-27 14:40:35.707000 2026-01-27 09:40:34.478 \| Added 50 Time and Sales records to Intraday data file for ESH26_FUT_CME after download. 2026-01-27 09:40:34.479 \| HD Request # 7 \| Completion time: 2s. 2026-01-27 09:40:34.479 \| HD Request # 7 \| Intraday data download complete for ESH26_FUT_CME. Unique request ID: 7 2026-01-27 09:40:34.479 \| Removing historical data download ID 7. 2026-01-27 09:40:34.479 \| Real-time Intraday chart data file updates started for ESH26_FUT_CME 2026-01-27 09:40:34.479 \| Intraday chart data file opened for ESH26_FUT_CME 2026-01-27 09:40:34.479 \| HD Request # 7 \| Enabling Intraday chart updating for symbol. 2026-01-27 09:40:34.479 \| 2026-01-27 09:40:34.479 \| No download requests in the queue to start downloads for. 2026-01-27 09:40:34.745 \| Socket (6) \| Socket gracefully closed by remote side. 2026-01-27 09:40:34.745 \| Socket (6) \| Closed. 2026-01-27 09:40:36.253 \| DTC Client socket (2) \| Socket gracefully closed by remote side. 2026-01-27 09:40:36.253 \| DTC Client socket (2) \| Closed. 2026-01-27 09:40:36.779 \| Opened cached Intraday file: C:\SierraChart\Data\ESH26_FUT_CME.scid. Thread ID: 18240

[2026-01-27 16:57:44] #5 [Go To First Post]
John - SC Support - Posts: 44624
We do see the following in your log at exactly the time you state you had the issue: 2026-01-27 09:35:46.443 \| DTC Client socket (5) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * So you did have a connectivity issue at this time. There were no issues with our servers at this time, so it was not a problem on our end. Refer to the following regarding this error: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-02-02 14:25:18] #6 [Go To First Post]
User116190 - Posts: 10
how come my screen still showed the green rectangle that indicates I'm connected? I understand that connection issues happen but what's scary is that it says i'm still connected.

[2026-02-02 23:38:50] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 22861
The status display shows the status of the main connection to the trading server. Not market data connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-02-03 15:01:06] #8 [Go To First Post]
User116190 - Posts: 10
Is there a way to get alerted if data connection drops?

[2026-02-03 15:51:04] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 22861
No but that information is shown in the Message Log: Message Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: