Support Board
Date/Time: Wed, 17 Dec 2025 23:38:41 +0000
Trade Activity Log Disabled
View Count: 342
| [2025-10-29 17:35:02] |
| User286338 - Posts: 16 |
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Hi, Every time I log in my trade activity log is disabled and my to/from dates for trade history resets. How can I change/fix this to have it stay the way I left it. I am having to go Edit>Untick Disable every single time I log in. Thank you |
 Screenshot 2025-10-29 183130.png / V - Attached On 2025-10-29 17:34:56 UTC - Size: 27.81 KB - 21 views |
| [2025-10-29 17:46:41] |
| John - SC Support - Posts: 43525 |
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When you save the Chartbook, the Trade Activity Log state is saved as well. So if you have it disabled, then that is how it will show up next time. If it is not disabled, then it should show up that way the next time as well. If you do not save, then however it was at the last save will be how the window will come back up. You should not have it coming up as disabled every time if you are saving the chartbook. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-29 19:42:39] |
| Sierra_Chart Engineering - Posts: 21870 |
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The reason this happens is because you are using risk manager mode: Trade Account and Risk Management: Setting Sierra Chart to Risk Manager Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-30 14:27:37] |
| User286338 - Posts: 16 |
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Hey John My file is not loading properly on sierra chart please advice. i have already deleted and saved thrice but it's not working. |
 9DwTM5r3TsGm9El6cLu0_ES (SP500) L2 L3 RECOMMENDED Sep 25.Cht - Attached On 2025-10-30 14:26:28 UTC - Size: 16.95 KB - 23 views |
| [2025-10-30 14:54:08] |
| User286338 - Posts: 16 |
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i also uninsatlled and insatlled the Sierra chart but it's still not working.
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| [2025-10-30 15:00:03] |
| Sierra_Chart Engineering - Posts: 21870 |
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We need to understand what exactly you mean by this: My file is not loading properly on sierra chart please advice.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-30 15:07:37] |
| User286338 - Posts: 16 |
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So the file is suppose to show me Benchmark and VWAP and it's not showing up while before it was working fine. Now it's just a plain chart with candlesticks no VWAP No benchmarks. |
| Screenshot 2025-10-30 110910.png / V - Attached On 2025-10-30 15:05:17 UTC - Size: 257.04 KB - 21 views Screenshot 2025-10-29 120149.png / V - Attached On 2025-10-30 15:05:47 UTC - Size: 169.48 KB - 21 views |
| [2025-10-30 15:10:29] |
| User286338 - Posts: 16 |
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Now the chart is just plain
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| Screenshot 2025-10-30 160953.png / V - Attached On 2025-10-30 15:10:07 UTC - Size: 73.65 KB - 19 views |
| [2025-10-30 15:33:07] |
| John - SC Support - Posts: 43525 |
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We do not know what might have occurred. First, is that a different chartbook? Did you remove the studies? If necessary, you can recover a chartbook from backups that we make. Refer to the following: Chartbooks (Workspaces): Accessing a Backup Chartbook File Or, if that chartbook was from someone else, then you can ask them to send it to you again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-30 15:44:44] |
| User286338 - Posts: 16 |
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No i uninstalled the sierra chart and the reinstall so obviously i had to save the chartbook again to the data folder when i did it was not working properly like before. So i deleted downloaded a fresh copy and moved to data folder again but it was not working. The other problem i have is i have placed 4 keyboard shortcuts but they also are not working on my chart. |
| [2025-10-30 16:44:57] |
| John - SC Support - Posts: 43525 |
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If you uninstalled and reinstalled Sierra Chart, then whatever setup you had in the original installation would be gone, unless you specifically saved the files. Refer to Step #5 at the following link that gives the information on what files contain what information: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation We can not say what is occurring with the Chartbook. You would need to talk to whomever you got that chartbook from to ensure you have the correct one and are putting it in the correct location. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-30 16:57:03] |
| User286338 - Posts: 16 |
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no but usually when i uploaded the new chart book it works and works fine it has nothing to do with saaving data because the chart book it self comes with the all the settings in it so you just have to upload the book and everything is there.
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| [2025-10-30 18:40:05] |
| John - SC Support - Posts: 43525 |
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Then you need to talk to whomever you get that chartbook from to find out why you do not have the pieces you are expecting.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-30 19:43:10] |
| User286338 - Posts: 16 |
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i'm using the same chartbook from last couole of months and there are no issues. THE SAME CHARTBOOK
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| [2025-10-30 19:45:43] |
| John - SC Support - Posts: 43525 |
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We can not say why the chartbook changed. We have no idea. We have given the options above for how to help you resolve this, most importantly is the option to restore from a backup.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-30 19:51:47] |
| User286338 - Posts: 16 |
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it is the same chartbook its is not changed the only thing that is changed is because i downloaded the chartbook the one already saved in my system was not working so i downloaded the new one to make sure the problem dosen't presisit but the problem presisted.
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| [2025-10-30 19:55:23] |
| User286338 - Posts: 16 |
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is there a option where i can reset all setting and put sierra chart back to it's default setting where is was or can you pleaase reset it and revert it back to where it was so i upload the file again and see if it works.
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| [2025-10-30 20:01:25] |
| John - SC Support - Posts: 43525 |
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What is in the chartbook has nothing to do with Sierra Chart. Check to make sure you are not running Sierra Chart in "Safe Mode". This should not have any impact on the studies you are using, but we wonder if this could be an issue. Refer to the following: Sierra Chart - Software Login Instructions: Using Safe Mode Given the above, resetting Sierra Chart will not help you. But, if you really want to do it, refer to the following: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Resetting Sierra Chart to a Default State For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-30 22:04:20] |
| User286338 - Posts: 16 |
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hi, just to ask you if there is any way to recover the or we can revert sierra chart to its default settings.
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| [2025-10-30 22:18:58] |
| John - SC Support - Posts: 43525 |
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To recover a chartbook that has been saved in the backups that Sierra Chart makes, follow these instructions: Chartbooks (Workspaces): Accessing a Backup Chartbook File But - you state that you "reinstalled" Sierra Chart, so we do not know if you have the backups going back far enough. To reset the state of Sierra Chart back to the default, follow these instructions: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Resetting Sierra Chart to a Default State For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-30 23:12:37] |
| User286338 - Posts: 16 |
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The chartbook has 3 windows the other 2 windows are working it's only one window which is not working propely. if the chartbook has a problem and all the 3 windows must not have worked but the other 2 windows are working fine it's just the third window which is giving me problem.
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| [2025-10-31 13:23:46] |
| John - SC Support - Posts: 43525 |
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There is nothing we can do about this. We do not know why it is this way. Whatever occurred was on your local system, and we have no information. Not to mention that there would not be any information on why a chart changed anyway. And your statement that the other charts should have been affected is not true. The studies are simply not on the one chart. We have given you the information on options to try to resolve this. There is nothing further we can do for you in this case. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-01 12:59:26] |
| User286338 - Posts: 16 |
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Hey i have resolved the chart issue. So what happened was since i downloaded the sierra chart software it was safe mode. And i have been using since 7 months like this with no issues. However, when i ask other people they told me to try unticking SAFE MODE so i did and everything went back to normal. Just so that you know if this problems arises for someone else you might be able to help them in a better way. |
| [2025-11-01 18:17:40] |
| User286338 - Posts: 16 |
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Just wanted to ask now the replay is not playing well. what should i do.
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| [2025-11-02 07:11:52] |
| Sierra_Chart Engineering - Posts: 21870 |
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We do not know what that means "not playing well".
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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