Support Board
Date/Time: Wed, 03 Dec 2025 01:09:26 +0000
Differences between sierra chart charts and other charts.
View Count: 404
| [2025-10-17 18:02:44] |
| DrinkMoreWater - Posts: 11 |
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So there's a 4h fvg i've been watchingh on Sierra chart ESZ5.CME Every other platform/charting platform shows that 4h FVG has already been traded into. Sierra chart is the only one that shows the way it is. THis is worrisome to some, especially since I execute trades on a prop firm. I can't have nuances on the chart be this different. Am I doing something wrong? Doesn't matter if I'm in MES or ES and I've checked 4 other charting softwares/platforms and sierra chart is the only one that looks this way. |
Attachment Deleted.  sieera1.jpg / V - Attached On 2025-10-17 18:00:23 UTC - Size: 37.8 KB - 111 views |
| [2025-10-17 18:38:54] |
| John - SC Support - Posts: 43255 |
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If you are getting the data from our Denali Exchange Data Feed, then the data is definitely correct. Everything on your account looks fine, but we do want to check one thing. Please check the setting for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" and make sure this is set to "Yes". If it is not, then you are not getting the data from our Denali Exchange Data Feed. If it is set to "No" and you want to get the data from us, then change it to "Yes", select OK to close that window and then select "File >> Reconnect". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-17 18:49:16] |
| DrinkMoreWater - Posts: 11 |
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This is set to yes. I realized I had old information in there though and was set up to Rithmic Data. I pay for CME data. How can I go about being connected to CME and not rithmic?
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| [2025-10-17 19:05:01] |
| John - SC Support - Posts: 43255 |
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If the option for "Allow Support for Sierra Chart Data Feeds" is set to "Yes", then you are getting your data from our Denali Exchange Data Feed and not from Rithmic. What do you mean by "I realized I had old information in there though and was set up to Rithmic Data."? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-17 19:09:30] |
| DrinkMoreWater - Posts: 11 |
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When I went to trade and data data service I still had username and password set up from when I had an Apex account. I switched it to stage5 now though. Sounds like it doesn't matter. Sorry for derailing the thread a bit. So any clues as to why the fvg location is so different? I've checked topstep charts and tradingview charts and they both have the FVG in different locations than what Sierra chart has. I have a feeling this isn't a big deal, especially iwlly if I'm using SC to execute and manage my trade. |
| [2025-10-17 19:23:22] |
| John - SC Support - Posts: 43255 |
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It does not matter what your "Current Selected Service" is set to. As long as you have an exchange setup for our Denali Exchange Data Feed and the option for "Allow Support For Sierra Chart Data Feeds" set to "Yes", then you will get that data from our Denali Exchange Data Feed. You can verify that the data is from us by looking for an "[M]" after the symbol in the Chart Header (assuming you have it displayed), such as "ESZ25-CME [M]". This will not be present in Sub-Instances, but will be in the main instance. This confirms that the data is from our Denali Exchange Data Feed. In general we do not compare to other data sources. We know that our data is correct. We do now know how you determine the FVG, but it is theoretically possible that if your Intraday Data Storage Time Unit is not set to 1 tick then you might see differences. Refer to the following: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-17 22:07:29] |
| User688525 - Posts: 368 |
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DrinkMoreWater, What study are you using? It looks like the gap isn't adjusting on intersection. |
| [2025-10-17 22:17:35] |
| DrinkMoreWater - Posts: 11 |
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Study? On that particular chart I only have VP, count down clock, and real-time clock
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| [2025-10-18 00:43:38] |
| User688525 - Posts: 368 |
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Ok, so the gaps are manually drawn. If you can provide like for like charts from both platforms taken at the same time, it will be easier to identify the potential issue. The Sierra Chart screenshot is more recent than the other platform screenshot. Also, there are two rectangles in the Sierra Chart screenshot versus one. |
| [2025-10-18 02:16:23] |
| DrinkMoreWater - Posts: 11 |
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I appreciate you trying to help, but the time of the screenshot being taken and me drawing an extra rectangle on one of th charts has no bearing on why the charts are different. I'm just going to ignore it, hasn't been affecting my trading.
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| [2025-10-18 21:33:20] |
| GAArtAi - Posts: 9 |
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Hello DrinkMoreWater! I hope all is well on your end! Please forgive me in advance if my following recommendation (Possible fix to the discrepancies that you’re experiencing with your 4H ES Chart compared to other platforms) ends up not being a possible solution to the the challenges that you’re experiencing. After taking some time to review the 2 Charts that you attached and as well as with my OWN Sierra Chart 4H Bars, I noticed that the opening and closing of each 4H Bar of YOUR Sierra Chart are different compared the other platforms and mine, which I believe is the reason why your 4H FVG are are given you different results. Please if I’m not mistaken I think the Main reason why you’re seeing the discrepancies between Sierra Chart compared to the other platforms is NOT Because there’s something possibly wrong in Sierra Chart or anything of that nature. I think the reason is more has to deal with how the Futures Market Session TIME is set to open on the platform. For Future Market (NQ/ES…etc) some dedicated futures platforms automatically comes preset with 6PM-5PM(18:00PM—17:00PM) and some Platforms you would have to SET the Time Zone yourself. I also went through this similar experience and I was trying to understand WHY the 4H Time frame Bars sometimes looked different depending on the platform, but then I came to realize this solution after a bit of researching in the past. Please double check the settings on your Sierra Chart work station to make sure that you have the futures Market Session Time Zone SET to 18:00-17:00 Eastern Standard Time and I think this should help align with the 4H Time Frame to match the other platforms.( this would give you the 6PM, 10PM, 2AM, 6AM, 10AM and 2PM EST 4H Time Frame Opening Candlestick Bars that Aligns correctly with the New York Futures Market Time. I hope this also helps you with the issues that you’re currently experiencing as well. Best regards Date Time Of Last Edit: 2025-10-19 00:30:15
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| [2025-10-19 15:57:32] |
| Sawtooth - Posts: 4290 |
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Three things that can affect bar creation display: - 'Intraday Data Storage Time Unit' setting - Session times settings - 'New Bar At Session Start' setting. |
| [2025-10-19 18:43:45] |
| cesium932841 - Posts: 170 |
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the sizes of that first and second candle are different than the sierra candle theres your issue with the box being touched or not |
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