Support Board
Date/Time: Sun, 02 Nov 2025 17:08:17 +0000
Custom Symbol (IW) – Chart Not Downloading Data Automatically on Startup
View Count: 588
| [2025-08-04 16:21:55] |
| User448728 - Posts: 32 |
|
Dear SC-Team, I have added a custom symbol "IW" to one of my charts in Sierra Chart. However, when I start Sierra Chart and load the chartbook that contains the IW chart (see attached file), the data for the IW symbol is not downloaded automatically In order to display the IW chart data, I currently have to perform one of the following manual steps each time I start Sierra Chart: - File > Find Symbol > Open Intraday Chart > Delete and Download Data - Delete and Download Data on the custom symbol (IW) chart Only after one of these actions does the chart begin displaying intraday data for IW. How can it done automatically? |
 ChartImage.bmp - Attached On 2025-08-04 16:14:41 UTC - Size: 954.03 KB - 129 views |
| [2025-08-04 19:35:56] |
| John - SC Support - Posts: 42699 |
|
Refer to the following: Custom Calculated Symbols: Resolving Missing Historical Data Issue For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-18 16:03:14] |
| User448728 - Posts: 32 |
|
Thank you for the link John, I have opened two charts from the custom symbol, but I still have to right-click and select the “delete and download data” option when opening SC. Is there a way to have the chart update automatically? |
| [2025-08-19 15:14:32] |
| John - SC Support - Posts: 42699 |
|
It should be updating automatically if you have everything setup correctly. Our guess is that the Symbol Settings option for "Download Historical Data for Formula Symbol" is set to "No" and this needs to be set to "Yes".
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-19 15:46:02] |
| User448728 - Posts: 32 |
|
Could there be another source of error? The Settings option for "Download Historical Data for Formula Symbol" is set to "Yes" Date Time Of Last Edit: 2025-08-22 09:15:48
|
 Screenshot 2025-08-19 173921.png / V - Attached On 2025-08-19 15:40:45 UTC - Size: 58.08 KB - 98 views |
| [2025-08-25 07:46:30] |
| Sierra_Chart Engineering - Posts: 21275 |
|
This is impossible for us to know without detailed analysis of the Message Log for that symbol and all dependent symbols, but this is not something we would do for custom symbols. Our recommendation is just to keep that option disabled because downloading of historical data, does take a long time in some cases.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-25 07:46:45
|
| [2025-09-10 13:51:47] |
| User448728 - Posts: 32 |
|
I have the Delayed Exchange Data Feed Do I need the Denali Exchange Data Feed? |
| [2025-09-10 14:42:17] |
| Sierra_Chart Engineering - Posts: 21275 |
|
No you do not need real-time data. We have updated this section here about issues with historical data for custom calculated symbols: Custom Calculated Symbols: Historical Data Download Taking Long Time to Complete Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-24 16:21:04] |
| User448728 - Posts: 32 |
|
As you can see from the chart, nothing is loading from startup What am I doing wrong? Date Time Of Last Edit: 2025-09-24 16:21:54
|
| ChartImage.bmp - Attached On 2025-09-24 16:15:55 UTC - Size: 12.24 MB - 65 views Screenshot 2025-09-24 181631.png / V - Attached On 2025-09-24 16:16:59 UTC - Size: 166.38 KB - 50 views |
| [2025-09-24 17:46:42] |
| John - SC Support - Posts: 42699 |
|
What do you mean by "nothing is loading from startup"? The image does not give us any information, as we are not even sure what to look at. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-25 15:03:31] |
| User448728 - Posts: 32 |
|
The custom symbol (IW) is composed as follows: 0.70*{ESZ25_FUT_CME}+0.20*{NQZ25_FUT_CME}+0.07*{YMZ25_FUT_CME}+0.03*{RTYZ25_FUT_CME} and represents the following price development on 09/23/2025 As you can see, there is a horizontal line at 0.00% -> 09/23/2025 at 12:45 p.m. (the data is missing) The settings can be seen in the screenshot 2025-09-24 181631.png. Is there something wrong with the settings? Date Time Of Last Edit: 2025-09-25 15:18:27
|
| [2025-09-25 15:38:20] |
| John - SC Support - Posts: 42699 |
|
What we see in the image, now that we know what to look at, is that the IW symbol is 0.00% until the most recent bar where it changes to 0.81%, as shown in the label on the right. So from what we see, this appears to be related to not getting the historical data as noted previously. If you are having an issue with not getting the data when connected to the data feed, then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-25 15:59:21] |
| User448728 - Posts: 32 |
|
(IW) 0.81% at 12:05 p.m. was the current value The historical data is not being loaded only when I Edit/Download Data - Intraday Chart but I want them to load automatically when I open SC I also changed the value of the Maximum Historical Intraday Days to Download > Formula Symbols to 2 I would be very grateful if you could tell me how to solve this issue |
| [2025-09-25 17:17:54] |
| John - SC Support - Posts: 42699 |
|
We can not do anything more. Refer to what was stated in Post #6 above.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: