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Support Board

Date/Time: Thu, 18 Dec 2025 22:34:56 +0000

How to Post a Message for Support
Go to Self Help Portal and Start New Support Request
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Title Last Post Replies Views
Connection Error
User956379 		2021-10-05 15:30:40
Sierra_Chart Engineering LPN LP 		6 701
Rithmic
FARHANE REDA FARHANE 		2021-10-05 15:22:59
Sierra Chart Engineering LPN LP 		1 612
Data Feed
User22591 		2021-10-05 15:22:58
John - SC Support LPN LP 		3 680
[User Discussion] - API Sample for Receiving Denali MBO data in real-time
Sierra123 		2021-10-05 15:17:49
John - SC Support LPN LP 		5 1523
spreadsheet + study/price overlay + bid & ask depth bar - doesn't show the right data
User278398 		2021-10-05 15:05:03
User278398 LPN LP 		0 529
MCL order rejected.
User750920 		2021-10-05 14:38:48
User750920 LPN LP 		3 605
Not connected
User343319 		2021-10-05 14:09:35
John - SC Support LPN LP 		1 485
the order routing service keeps disconnecting after the market opens today
d9e5c763 		2021-10-05 13:53:13
d9e5c763 LPN LP 		10 891
follow up to my issue 5 min ago, red warning comes up
User849502 		2021-10-05 13:50:47
User849502 LPN LP 		5 548
performance lagging
Yeager 		2021-10-05 13:30:16
Sierra Chart Engineering LPN LP 		1 574
MCL order entry error
weav 		2021-10-05 13:00:55
Sierra_Chart Engineering LPN LP 		5 674
Mon to Friday
ronaknathwani 		2021-10-05 13:00:14
Sierra_Chart Engineering LPN LP 		1 732
Threading model
backinblack 		2021-10-05 12:36:37
Sierra_Chart Engineering LPN LP 		3 1343
NICE AND SIMPLE
User849502 		2021-10-05 12:11:35
User849502 LPN LP 		0 531
5th update to you-now SC is spontaneously trying to reload data
User849502 		2021-10-05 10:39:48
User849502 LPN LP 		0 505
my forth message to you-tried loading SC on different computer. STill broken
User849502 		2021-10-05 09:58:36
User849502 LPN LP 		0 477
Toggle on/off email Notifications Stuck
Stupid_idiot 		2021-10-05 09:00:42
Stupid_idiot LPN LP 		2 973
Can't load historical intraday data completely
User798274 		2021-10-05 09:00:37
Sierra Chart Engineering LPN LP 		1 807
Upgrading service packages
User266380 		2021-10-04 21:09:35
User266380 LPN LP 		2 626
How to show 10 years past of CL historical data?
ElKimoBasha999 		2021-10-04 18:31:25
John - SC Support LPN LP 		1 636
Unable to Connect to Rithmic (Uprofit Funded Account)
User763312 		2021-10-04 18:19:01
John - SC Support LPN LP 		1 1178
Trade live account next to funded account
User900285 		2021-10-04 17:50:31
John - SC Support LPN LP 		1 624
Trouble setting up MBO - having followed documentation.
UnknownQuantity 		2021-10-04 17:46:08
John - SC Support LPN LP 		1 485
Wrong daily P/L
User429116 		2021-10-04 17:34:21
John - SC Support LPN LP 		1 530
Sierra account data feed
JanTheMan 		2021-10-04 17:33:29
John - SC Support LPN LP 		1 519
connection to CQG is not working
User955072 		2021-10-04 17:24:02
John - SC Support LPN LP 		1 752
Futures real-time data problem
User250262 		2021-10-04 17:07:49
John - SC Support LPN LP 		1 593
[Locked] - Paper Trading Account
User888488 		2021-10-04 17:06:47
John - SC Support LPN LP 		1 1095
S&P charts unavailable
User764966 		2021-10-04 17:03:27
John - SC Support LPN LP 		1 546
earn2trade
User338356 		2021-10-04 17:02:49
John - SC Support LPN LP 		1 708
Not Responding Error Message
User143710 		2021-10-04 17:01:49
John - SC Support LPN LP 		1 534
No historical data from the DTC Protocol Server
User718759 		2021-10-04 16:58:14
Sierra_Chart Engineering LPN LP 		2 628
Problem with volume indicator when showing ETH
ruby_kinetix 		2021-10-04 16:56:44
John - SC Support LPN LP 		1 669
Service Package Renewal
Dodders 		2021-10-04 16:29:32
John - SC Support LPN LP 		1 590
Data 10 mins Delay on my Sierra
ruby_kinetix 		2021-10-04 16:25:23
John - SC Support LPN LP 		1 538
Limit Orders not appearing on DOM Replay/Simulation Trading
Juicebox 		2021-10-04 16:10:04
Juicebox LPN LP 		2 1317
Replay Trade DOM chart and SIM trade
Steve Leon 		2021-10-04 16:04:03
John - SC Support LPN LP 		3 617