Support Board
Date/Time: Fri, 09 May 2025 13:52:55 +0000
Can't download SPX index historical data
View Count: 37
| [2025-05-08 23:11:27] |
| User928528 - Posts: 23 |
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I am trying to download SPX index historical intraday data and getting no luck. I have the days to download set to 1000 and the download unit set to 1 minute. When I execute the download, I get no data. I've read all through this board trying various fixes but no luck. Please help.
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| [2025-05-08 23:29:42] |
| User928528 - Posts: 23 |
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To be clear the name of the chart I am trying is "SPX_CGI" but no joy in downloading any data.
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| [2025-05-09 03:13:07] |
| Sierra_Chart Engineering - Posts: 19528 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-09 10:49:45] |
| User928528 - Posts: 23 |
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2025-05-09 10:47:44.331 | Software version: 2757 64-bit 2025-05-09 10:47:44.331 | Primary Thread ID: 37504 2025-05-09 10:47:44.331 | Usage end date: 2025-06-08 2025-05-09 10:47:44.331 | Enabled for: Sierra Chart Historical Data Service. 2025-05-09 10:47:44.331 | Enabled for: Delayed Denali Exchange Data Feed. 2025-05-09 10:47:44.331 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-05-09 10:47:44.331 | Current selected Data/Trading service: SC Data 2025-05-09 10:47:44.331 | Custom symbol settings values: enabled 2025-05-09 10:47:44.331 | Chart Update Interval: 400 2025-05-09 10:47:44.331 | Intraday Data Storage Time Unit: 60 2025-05-09 10:47:44.331 | Time Zone: +00:00:00 (UTC+00) 2025-05-09 10:47:44.331 | 2025-05-09 10:47:44 Local computer time in UTC 2025-05-09 10:47:44.331 | 2025-05-09 10:47:44 Local computer time in SC Time Zone 2025-05-09 10:47:44.331 | 2025-05-09 10:46:54 Server time in UTC 2025-05-09 10:47:44.331 | Local computer UTC time and Server UTC time difference: 5 seconds. 2025-05-09 10:47:44.331 | Notice: Your computer's clock is off by 5 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-05-09 10:47:44.331 | Program path: C:\SierraChart\ 2025-05-09 10:47:44.331 | Data Files path: C:\SierraChart\Data\ 2025-05-09 10:47:44.332 | OS Version Number: 10.0 2025-05-09 10:47:44.332 | Locale Setting: C 2025-05-09 10:47:44.332 | DLLs: UserContributedStudies_64.dll 2025-05-09 10:47:44.332 | Allowed protected custom studies: 2025-05-09 10:47:44.332 | Crash reporter started: true 2025-05-09 10:47:44.332 | 2025-05-09 10:48:01.780 | Added historical Intraday data request for SPX_CGI to the queue. 2025-05-09 10:48:01.780 | Intraday data recording state for symbol SPX_CGI is set to download 'Pending'. 2025-05-09 10:48:01.780 | Triggering next historical data download in queue. 2025-05-09 10:48:01.780 | Reloading all charts with filename: SPX_CGI.scid 2025-05-09 10:48:01.780 | HD Request # 2 | Downloading Intraday chart data for SPX_CGI to the file SPX_CGI.scid. Service: cboe_global_indexes.data 2025-05-09 10:48:01.781 | HD Request # 2 | Download start date-time: 2022-01-25 10:48:01.000000. File last date-time: 00:00:00.000000 2025-05-09 10:48:01.781 | HD Request # 2 | Using server: ds33.sierracharts.com port 10149 2025-05-09 10:48:01.949 | Socket (2) | Creating socket. 2025-05-09 10:48:01.949 | Socket (2) | New receive buffer size: 0 2025-05-09 10:48:01.949 | Socket (2) | Connecting to IP: 69.39.70.245. 2025-05-09 10:48:02.083 | SPX_CGI[M] 1 Min #1 | Reloading chart. 2025-05-09 10:48:02.093 | HD Request # 2 | Setting DTC encoding to Binary VLS 2025-05-09 10:48:02.093 | HD Request # 2 | Sending historical data logon request message. 2025-05-09 10:48:02.104 | SPX_CGI[M] 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX_CGI.scid 2025-05-09 10:48:02.107 | SPX_CGI[M] 1 Min #1 | Chart data loading complete. 2025-05-09 10:48:02.225 | HD Request # 2 | Requesting Intraday data. Start date-time: 2022-01-25 10:48:01. Record interval: 60. Symbol: SPX_CGI 2025-05-09 10:48:02.300 | Socket (2) | CloseSocket call. 2025-05-09 10:48:02.300 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-05-09 10:48:02.303 | Historical data download thread signaled to stop. 2025-05-09 10:48:02.303 | HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for SPX_CGI 2025-05-09 10:48:02.303 | HD Request # 2 | Completion time: 1s. 2025-05-09 10:48:02.303 | HD Request # 2 | Intraday data download complete for SPX_CGI. Unique request ID: 2 2025-05-09 10:48:02.303 | Removing historical data download ID 2. 2025-05-09 10:48:02.303 | Real-time Intraday chart data file updates started for SPX_CGI 2025-05-09 10:48:02.304 | Opened cached Intraday file: C:\SierraChart\Data\SPX_CGI.scid. Thread ID: 37504 2025-05-09 10:48:02.304 | Intraday chart data file opened for SPX_CGI 2025-05-09 10:48:02.304 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2025-05-09 10:48:02.304 | 2025-05-09 10:48:02.304 | No download requests in the queue to start downloads for. 2025-05-09 10:48:02.359 | Socket (2) | Socket gracefully closed by remote side. 2025-05-09 10:48:02.360 | Socket (2) | Closed. |
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