Support Board
Date/Time: Sat, 05 Jul 2025 10:25:58 +0000
Can't download SPX index historical data
View Count: 386
| [2025-05-08 23:11:27] |
| User928528 - Posts: 27 |
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I am trying to download SPX index historical intraday data and getting no luck. I have the days to download set to 1000 and the download unit set to 1 minute. When I execute the download, I get no data. I've read all through this board trying various fixes but no luck. Please help.
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| [2025-05-08 23:29:42] |
| User928528 - Posts: 27 |
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To be clear the name of the chart I am trying is "SPX_CGI" but no joy in downloading any data.
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| [2025-05-09 03:13:07] |
| Sierra_Chart Engineering - Posts: 20083 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-09 10:49:45] |
| User928528 - Posts: 27 |
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2025-05-09 10:47:44.331 | Software version: 2757 64-bit 2025-05-09 10:47:44.331 | Primary Thread ID: 37504 2025-05-09 10:47:44.331 | Usage end date: 2025-06-08 2025-05-09 10:47:44.331 | Enabled for: Sierra Chart Historical Data Service. 2025-05-09 10:47:44.331 | Enabled for: Delayed Denali Exchange Data Feed. 2025-05-09 10:47:44.331 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-05-09 10:47:44.331 | Current selected Data/Trading service: SC Data 2025-05-09 10:47:44.331 | Custom symbol settings values: enabled 2025-05-09 10:47:44.331 | Chart Update Interval: 400 2025-05-09 10:47:44.331 | Intraday Data Storage Time Unit: 60 2025-05-09 10:47:44.331 | Time Zone: +00:00:00 (UTC+00) 2025-05-09 10:47:44.331 | 2025-05-09 10:47:44 Local computer time in UTC 2025-05-09 10:47:44.331 | 2025-05-09 10:47:44 Local computer time in SC Time Zone 2025-05-09 10:47:44.331 | 2025-05-09 10:46:54 Server time in UTC 2025-05-09 10:47:44.331 | Local computer UTC time and Server UTC time difference: 5 seconds. 2025-05-09 10:47:44.331 | Notice: Your computer's clock is off by 5 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2025-05-09 10:47:44.331 | Program path: C:\SierraChart\ 2025-05-09 10:47:44.331 | Data Files path: C:\SierraChart\Data\ 2025-05-09 10:47:44.332 | OS Version Number: 10.0 2025-05-09 10:47:44.332 | Locale Setting: C 2025-05-09 10:47:44.332 | DLLs: UserContributedStudies_64.dll 2025-05-09 10:47:44.332 | Allowed protected custom studies: 2025-05-09 10:47:44.332 | Crash reporter started: true 2025-05-09 10:47:44.332 | 2025-05-09 10:48:01.780 | Added historical Intraday data request for SPX_CGI to the queue. 2025-05-09 10:48:01.780 | Intraday data recording state for symbol SPX_CGI is set to download 'Pending'. 2025-05-09 10:48:01.780 | Triggering next historical data download in queue. 2025-05-09 10:48:01.780 | Reloading all charts with filename: SPX_CGI.scid 2025-05-09 10:48:01.780 | HD Request # 2 | Downloading Intraday chart data for SPX_CGI to the file SPX_CGI.scid. Service: cboe_global_indexes.data 2025-05-09 10:48:01.781 | HD Request # 2 | Download start date-time: 2022-01-25 10:48:01.000000. File last date-time: 00:00:00.000000 2025-05-09 10:48:01.781 | HD Request # 2 | Using server: ds33.sierracharts.com port 10149 2025-05-09 10:48:01.949 | Socket (2) | Creating socket. 2025-05-09 10:48:01.949 | Socket (2) | New receive buffer size: 0 2025-05-09 10:48:01.949 | Socket (2) | Connecting to IP: 69.39.70.245. 2025-05-09 10:48:02.083 | SPX_CGI[M] 1 Min #1 | Reloading chart. 2025-05-09 10:48:02.093 | HD Request # 2 | Setting DTC encoding to Binary VLS 2025-05-09 10:48:02.093 | HD Request # 2 | Sending historical data logon request message. 2025-05-09 10:48:02.104 | SPX_CGI[M] 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX_CGI.scid 2025-05-09 10:48:02.107 | SPX_CGI[M] 1 Min #1 | Chart data loading complete. 2025-05-09 10:48:02.225 | HD Request # 2 | Requesting Intraday data. Start date-time: 2022-01-25 10:48:01. Record interval: 60. Symbol: SPX_CGI 2025-05-09 10:48:02.300 | Socket (2) | CloseSocket call. 2025-05-09 10:48:02.300 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-05-09 10:48:02.303 | Historical data download thread signaled to stop. 2025-05-09 10:48:02.303 | HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for SPX_CGI 2025-05-09 10:48:02.303 | HD Request # 2 | Completion time: 1s. 2025-05-09 10:48:02.303 | HD Request # 2 | Intraday data download complete for SPX_CGI. Unique request ID: 2 2025-05-09 10:48:02.303 | Removing historical data download ID 2. 2025-05-09 10:48:02.303 | Real-time Intraday chart data file updates started for SPX_CGI 2025-05-09 10:48:02.304 | Opened cached Intraday file: C:\SierraChart\Data\SPX_CGI.scid. Thread ID: 37504 2025-05-09 10:48:02.304 | Intraday chart data file opened for SPX_CGI 2025-05-09 10:48:02.304 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2025-05-09 10:48:02.304 | 2025-05-09 10:48:02.304 | No download requests in the queue to start downloads for. 2025-05-09 10:48:02.359 | Socket (2) | Socket gracefully closed by remote side. 2025-05-09 10:48:02.360 | Socket (2) | Closed. |
| [2025-05-10 03:05:57] |
| User928528 - Posts: 27 |
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HI just wanted to keep the conversation warm. You had asked for my message log and I'm wondering if you have any input for me. I know you guys are busy. I would appreciate a response at your earliest. Thanks.
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| [2025-05-10 21:55:35] |
| Sierra_Chart Engineering - Posts: 20083 |
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We apologize for this. We are checking something to see if serving of delayed data is allowed. That might be the issue. Actually we think it is. We think since the data comes from the CBOE we cannot provide any data unless the user pays the exchange fee. So you need to activate the CBOE indices exchange. But to do that you need to go to service package 10 for this. See below. Information about CBOE indices and to activate: Denali Exchange Data Feed: CBOE Global Indexes Data Feed Notes ---- To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-11 00:41:20] |
| User928528 - Posts: 27 |
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Ok thanks for your help. I did everything and got the data. One question for SPX_CGI, the earliest data I am able to see intraday is from 6/1/23. Just want to double check with you that that is indeed the earliest intraday data you have for SPX Index. Right?
Date Time Of Last Edit: 2025-05-11 00:41:40
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| [2025-05-11 00:51:11] |
| User928528 - Posts: 27 |
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I spoke too soon. The data I was able to download still has an issue that the trading day starts at 1:30PM everyday. I went to Chart Settings and even adjusted the start time to 00:00 and still everyday the data that I get starts at 1:30PM and can't see any data from 9:30AM. It's also not a time zone issue because it reliably closes at 16:00 daily. Please help.
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| [2025-05-11 11:51:07] |
| User928528 - Posts: 27 |
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Actually it was a time zone thing! All set now thanks!
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| [2025-05-12 09:44:07] |
| Sierra_Chart Engineering - Posts: 20083 |
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Yes this is correct: One question for SPX_CGI, the earliest data I am able to see intraday is from 6/1/23.
2025-05-12 05:45:52.299 | HD Request # 1264 | Received 3030570 Intraday data records from 2023-06-01 09:30:01.041000 to 2025-05-09 16:56:57.136000 (708.3 days. Delay: 2.5 days) and wrote 3030570 records for SPX_CGI Historical daily data goes back to January 1980. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-05-12 09:52:15
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