Support Board
Date/Time: Sun, 01 Jun 2025 01:17:19 +0000
Unable to connect to Rithmic
View Count: 65
| [2025-05-05 13:39:33] |
| CDang - Posts: 2 |
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I performed the below action: - Global Setting - Data/Trade Service: Rithmic Up until today - the symbol will change to Rithmic and the Rithmic accounts show up. Today - this doesn't change - even if the Data/Trade Service said Rithmic, the trade window still show just AMP accounts. There was no readily available resolution when I search. Rithmic states that I need to get support directly from SC. |
| [2025-05-05 16:54:00] |
| John - SC Support - Posts: 40127 |
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Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) And get us your Trade Service Log by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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