Support Board
Date/Time: Wed, 30 Apr 2025 07:28:29 +0000
Chart not responding
View Count: 58
| [2025-04-15 13:55:23] |
| User313147 - Posts: 49 |
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Hi, I appear to have a problem when I load up my chartbook. I click on the chart and then I get the spinning wheel and at the top it says not responding. What can I do to resolve this please? |
| [2025-04-15 14:05:03] |
| John - SC Support - Posts: 39559 |
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Start Sierra Chart in Safe Mode and see if the problem is a custom study - custom studies are not allowed to run in Safe Mode. Refer to the following regarding how to use Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Also in Safe Mode, your chartbooks do not open automatically. If the above does not solve the issue, then open the chartbooks one by one to determine which one is causing the issue. Then you can go back to a backup copy of the chartbook to find one that is still working. In this case, there is something wrong with the chartbook - we do not know what or why. Refer to the following: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-15 14:36:25] |
| Sierra_Chart Engineering - Posts: 19383 |
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Also refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook And refer to the prior posting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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