Support Board
Date/Time: Tue, 03 Dec 2024 17:42:01 +0000
Cant download more than a couple weeks of data for my bar chart
View Count: 84
| [2024-11-28 22:12:18] |
| User968091 - Posts: 38 |
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Why cant i download more than a couple weeks of data? I am using a CQG feed on my second instance of Sierra.
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 2024-11-28_15-08-37.png / V - Attached On 2024-11-28 22:11:10 UTC - Size: 103.86 KB - 13 views Attachment Deleted. |
| [2024-11-29 08:31:17] |
| Sierra_Chart Engineering - Posts: 17332 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-30 12:59:00] |
| User968091 - Posts: 38 |
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(Log removed)
Date Time Of Last Edit: 2024-11-30 17:39:41
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| [2024-11-30 17:39:27] |
| Sierra_Chart Engineering - Posts: 17332 |
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There is way too much information in the Message log provided. We need you to clear the Message Log. Follow these instructions exactly. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-30 17:39:53
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| [2024-12-02 22:01:37] |
| User968091 - Posts: 38 |
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2024-12-02 21:57:28.026 | Software version: 2700 64-bit 2024-12-02 21:57:28.026 | Primary Thread ID: 16096 2024-12-02 21:57:28.026 | Usage end date: 2024-12-30 2024-12-02 21:57:28.026 | Enabled for: Advanced Features 2. 2024-12-02 21:57:28.026 | Enabled for: Sierra Chart Historical Data Service. 2024-12-02 21:57:28.026 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-12-02 21:57:28.026 | Enabled for: Delayed Denali Exchange Data Feed. 2024-12-02 21:57:28.026 | Enabled for exchange2: CME (Trading Account Required) 2024-12-02 21:57:28.026 | Enabled for exchange2: CBOT (Trading Account Required) 2024-12-02 21:57:28.026 | Enabled for exchange2: COMEX (Trading Account Required) 2024-12-02 21:57:28.026 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-12-02 21:57:28.026 | Allow Support for Sierra Chart Data Feeds is disabled. 2024-12-02 21:57:28.026 | Current selected Data/Trading service: CQG WebAPI 2024-12-02 21:57:28.026 | Custom symbol settings values: disabled 2024-12-02 21:57:28.026 | Chart Update Interval: 500 2024-12-02 21:57:28.026 | Intraday Data Storage Time Unit: 0 2024-12-02 21:57:28.026 | Time Zone: +00:00:00 (UTC+00) 2024-12-02 21:57:28.026 | 2024-12-02 21:57:28 Local computer time in UTC 2024-12-02 21:57:28.026 | 2024-12-02 21:57:28 Local computer time in SC Time Zone 2024-12-02 21:57:28.026 | 2024-12-02 21:42:38 Server time in UTC 2024-12-02 21:57:28.026 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-12-02 21:57:28.026 | Program path: C:\SierraChart\ 2024-12-02 21:57:28.026 | Data Files path: C:\SierraChart\Data\ 2024-12-02 21:57:28.026 | OS Version Number: 10.0 2024-12-02 21:57:28.026 | Locale Setting: C 2024-12-02 21:57:28.026 | DLLs: UserContributedStudies_64.dll 2024-12-02 21:57:28.026 | Allowed protected custom studies: Ludwig Levels 2024-12-02 21:57:28.026 | Crash reporter started: true 2024-12-02 21:57:28.026 | 2024-12-02 21:58:13.611 | CQG WebAPI | Using primary service for historical data for F.US.ENQZ24 2024-12-02 21:58:13.615 | Added historical Intraday data request for F.US.ENQZ24 to the queue. 2024-12-02 21:58:13.615 | Intraday data recording state for symbol F.US.ENQZ24 is set to download 'Pending'. 2024-12-02 21:58:13.615 | Triggering next historical data download in queue. 2024-12-02 21:58:13.616 | HD Request # 32 | Downloading Intraday chart data for F.US.ENQZ24 to the file F.US.ENQZ24.scid. Service: cqg 2024-12-02 21:58:13.671 | Reloading all charts with filename: F.US.ENQZ24.scid 2024-12-02 21:58:13.672 | HD Request # 32 | Download start date-time: 2024-05-30 21:58:13.000000. File last date-time: 00:00:00.000000 2024-12-02 21:58:13.672 | HD Request # 32 | Requesting historical Tick data. 2024-12-02 21:58:13.728 | F.US.ENQZ24 Rev. 80t #3 | Reloading chart. 2024-12-02 21:58:13.749 | F.US.ENQZ24 Rev. 80t #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ24.scid 2024-12-02 21:58:13.749 | F.US.ENQZ24 Rev. 80t #3 | Chart data loading complete. 2024-12-02 21:58:13.754 | F.US.ENQZ24 [CBV] Rev. 20t #2 | Reloading chart. 2024-12-02 21:58:13.763 | F.US.ENQZ24 [CBV] Rev. 20t #2 | Waiting for historical downloads to complete with the IDs: 32, 2024-12-02 21:58:13.766 | F.US.ENQZ24 [CBV] Rev. 20t #2 | Reloading chart. 2024-12-02 21:58:13.775 | F.US.ENQZ24 [CBV] Rev. 20t #2 | Waiting for historical downloads to complete with the IDs: 32, 2024-12-02 21:58:13.790 | F.US.ENQZ24 Rev. 40t #3 | Reloading chart. 2024-12-02 21:58:13.807 | F.US.ENQZ24 Rev. 40t #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ24.scid 2024-12-02 21:58:13.807 | F.US.ENQZ24 Rev. 40t #3 | Chart data loading complete. 2024-12-02 21:58:13.809 | F.US.ENQZ24 Rev. 30t #3 | Reloading chart. 2024-12-02 21:58:13.828 | F.US.ENQZ24 Rev. 30t #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ24.scid 2024-12-02 21:58:13.831 | F.US.ENQZ24 Rev. 30t #3 | Chart data loading complete. 2024-12-02 21:58:13.833 | F.US.ENQZ24 [CV] 30 Min #9 | Reloading chart. 2024-12-02 21:58:13.861 | F.US.ENQZ24 [CV] 30 Min #9 | Waiting for historical downloads to complete with the IDs: 32, 2024-12-02 21:59:10.255 | HD Request # 32 | Receiving Intraday data for F.US.ENQZ24 starting at 2024-11-11 21:58:13.284000 2024-12-02 21:59:10.257 | HD Request # 32 | Timestamp of first Intraday data file record written: 2024-11-11 21:58:13.284000. 2024-12-02 21:59:10.742 | HD Request # 32 | Received 6936857 Intraday data records from 2024-11-11 21:58:13.284000 to 2024-12-02 21:58:12.664000 (21.0 days. Delay: 58.1 seconds) and wrote 6936857 records for F.US.ENQZ24 2024-12-02 21:59:10.743 | HD Request # 32 | Add time&sales data | Remembered last file record date-time: 2024-12-02 21:58:12.664000 2024-12-02 21:59:10.743 | Added 83 Time and Sales records to Intraday data file for F.US.ENQZ24 after download. 2024-12-02 21:59:10.743 | HD Request # 32 | Completion time: 57s. 2024-12-02 21:59:10.743 | HD Request # 32 | Intraday data download complete for F.US.ENQZ24. Unique request ID: 32 2024-12-02 21:59:10.743 | Removing historical data download ID 32. 2024-12-02 21:59:10.743 | Real-time Intraday chart data file updates started for F.US.ENQZ24 2024-12-02 21:59:10.743 | Intraday chart data file opened for F.US.ENQZ24 2024-12-02 21:59:10.743 | HD Request # 32 | Enabling Intraday chart updating for symbol. 2024-12-02 21:59:10.743 | 2024-12-02 21:59:10.743 | No download requests in the queue to start downloads for. 2024-12-02 21:59:10.746 | F.US.ENQZ24 [CBV] Rev. 20t #2 | Download is complete for all contract months in chart. Proceeding with data load. 2024-12-02 21:59:10.746 | F.US.ENQZ24 [CBV] Rev. 20t #2 | Reloading chart. 2024-12-02 21:59:10.759 | F.US.ENQZ24 [CBV] Rev. 20t #2 | Download is complete for all contract months in chart. Proceeding with data load. 2024-12-02 21:59:10.760 | F.US.ENQZ24 [CBV] Rev. 20t #2 | Reloading chart. 2024-12-02 21:59:12.286 | F.US.ENQZ24 [CBV] Rev. 20t #2 | Chart data loading complete. | Number times message added: 1 2024-12-02 21:59:13.740 | Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQZ24.scid. Thread ID: 55240 2024-12-02 21:59:13.789 | F.US.ENQZ24 [CV] 30 Min #9 | Download is complete for all contract months in chart. Proceeding with data load. 2024-12-02 21:59:13.790 | F.US.ENQZ24 [CV] 30 Min #9 | Reloading chart. 2024-12-02 21:59:15.253 | F.US.ENQZ24 [CV] 30 Min #9 | Chart data loading complete. 2024-12-02 21:59:15.256 | F.US.ENQZ24 [CBV] Rev. 20t #2 | Reloading chart. | Number times message added: 1 2024-12-02 21:59:15.341 | F.US.ENQZ24 [CV] 30 Min #9 | Reloading chart. 2024-12-02 21:59:15.392 | F.US.ENQZ24 [CBV] Rev. 20t #2 | Chart data loading complete. | Number times message added: 1 2024-12-02 21:59:15.906 | F.US.ENQZ24 [CV] 30 Min #9 | Chart data loading complete. |
| [2024-12-03 15:38:06] |
| John - SC Support - Posts: 36424 |
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Your log shows the following: Allow Support for Sierra Chart Data Feeds is disabled.
Therefore, you should not be getting any data at all, as this tells the system to not use the data from our Denali Exchange Data Feed. Please do the following: - Select "Global Settings >> Data/Trade Service Settings >> Common Settings". - Set the option for "Allow Support for Sierra Chart Data Feeds" to "Yes". - Select OK to close that window. - Select "File >> Reconnect" After this you will be getting your data from our Denali Exchange Data Feed and you should not have any issues with getting additional historical data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-03 16:01:31] |
| User968091 - Posts: 38 |
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Im not using the Denali data feed for my second instance of Sierra as I stated on my original email. I am using my broker's CQG data feed. I thought Denali could not be used for multiple instances? Why wont the CQG data download more than two weeks? |
| [2024-12-03 16:06:47] |
| John - SC Support - Posts: 36424 |
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You can not use CQG data for the CME Group and EUREX with Sierra Chart. We do not have support for this. We do not understand how you are getting any data at all. In order to get the historical data, you would need to use our Denali Exchange Data Feed. If you are using two different computers at the same time, then you would need to pay a second set of exchange fees in order to get the data to both systems. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-03 16:37:37] |
| User968091 - Posts: 38 |
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What about Rithmic data? I know you guys dont support it but is it an option?
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