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Date/Time: Fri, 07 Oct 2022 15:20:53 +0000



Downloading historical intraday data keeps failing

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[2013-05-09 12:09:24]
GC72 - Posts: 9
Hello, I have been having the above problem for the past day whereby the downloaded freezes at about 70% of the download and the programme then has the 'not responding' message. Daily historical downloads appear to be fine. My data is from T4 on a sim account and am in the middle of a trading assessment so am under pressure to resolve this asap so your help will be much appeciated.

Thanks

Giles
[2013-05-09 14:14:47]
Sierra Chart Engineering - Posts: 104268
This is one reason we are changing the integration method to the T4 system to use FIX. This will not happen in that case.

Right now an API component is used. This is one of the problems that can occur and this is what we explain here:
http://www.sierrachart.com/index.php?l=doc/helpdetails76.html

When this happens, what happens if you wait a minute? Does the user interface become active again?

Select Global Settings >> Data/Trade Service Settings. Set the Intraday Data Storage Time Unit to 1 Second if it is at 1 Tick.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-09 15:19:21]
GC72 - Posts: 9
It remains frozen for several minutes. The setting was at 1 second for the storage time unit.

How do I change T4 to use FIX?







[2013-05-09 15:27:16]
Sierra Chart Engineering - Posts: 104268
We are in the process of working on FIX. It will not be ready for about 2 more weeks.

What is the symbol that you are charting?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-05-09 15:28:10
[2013-05-09 15:31:35]
GC72 - Posts: 9
It's CL
[2013-05-09 15:38:36]
GC72 - Posts: 9
Do i have any other options to get intraday data for the next 2 weeks? I'm right in the middle of a prop firm assessment which was going well in order to get backing and this makes things really difficult as I use volume profile and the number bars a lot.
[2013-05-09 19:35:17]
Sierra Chart Engineering - Posts: 104268
We are going to be testing this and getting back to you. We apologize for the delay.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-09 21:08:38]
Sierra Chart Engineering - Posts: 104268
Select Global Settings >> Data/Trade Service Settings. Set the Maximum Historical Intraday Days to Download to 10.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-09 21:09:48]
Sierra Chart Engineering - Posts: 104268
What version of Sierra Chart are you running where you are experiencing this?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-09 21:37:10]
GC72 - Posts: 9
Thanks, it is the latest version (971). I have changed the days to 10 but this hasn't changed anything. Every time the download starts it stops and freezes the program at 73%.
[2013-05-09 22:08:14]
Sierra Chart Engineering - Posts: 104268
Restart Sierra Chart and delete the CL Chart data file following the steps here:
http://www.sierrachart.com/index.php?l=doc/doc_ChartDataFiles.html#DeletingCharts

If you still have difficulty, we can use remote assistance to look into the problem further. We do not need a voice connection.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-05-09 22:09:31
[2013-05-10 06:18:29]
GC72 - Posts: 9
Thanks very much, this seems to have worked.

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