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Direct MessagesDate/Time: Thu, 10 Oct 2024 01:14:19 +0000
Denali Exchange data feed lagging
View Count: 94
| [2024-09-05 19:07:43] |
| fabmatt acc - Posts: 1 |
|
hello, I purchased package 11 (advanced for CME non-professional) together with the Denali exchange, only that the footprint data arrives ten minutes late. I also have a live account with Interactive Broker, but it still doesn't work. (I paid for the package to get real-time data at the beginning of September). I would like to know how to fix it, thanks |
| [2024-09-05 20:44:38] |
| John - SC Support - Posts: 35081 |
|
Everything on your account looks good. The only thing we can say is that you have the "CME with Market Depth for Non-Professional Trading Accounts" exchange active, which means only instruments traded on the CME exchange (not the entire CME Group, just the exchange) will be real-time. Any other instrument traded on the COMEX, CBOT, or NYMEX will be delayed data. If you are still having a problem with data for an instrument traded on the CME exchange, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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