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Direct MessagesDate/Time: Sat, 04 May 2024 17:35:44 +0000
Connection problem with live futures data
View Count: 64
| [2024-04-25 04:22:53] |
| User1990 - Posts: 48 |
|
Hello there, I updated to the newer version of Sierra a few days ago and have since been having problem getting live futures data with my danali exchange connection. I have tried multiple times to re-connect to my IB account and even went through the entire set-up process again but somehow I think the connection to my live trading account cannot be established. Thank You for your help. Really appreciate it. |
| [2024-04-25 13:02:38] |
| Sierra_Chart Engineering - Posts: 14220 |
|
First: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. ---- If you still have a problem: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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