Login Page - Create Account

Support Board

Date/Time: Sat, 13 Apr 2024 10:18:45 +0000

No volume on my Quote board

View Count: 38

[2024-04-03 19:04:17]
Vedran - Posts: 1

i am trying to access the delayed volume data for ES and crude oil, but for some reason it is not loading. As you can see on the screenshot I have rolled over the symbol and have, for instance, for ES, set for the most current - ESM. It worked fine before. Has there possible been an update to the package service I am using, so am no longer able to see the real-time (altough delayed) data? I have currently applied ESM24 - CME contract

I appreciate your response,


imageSnimka zaslona 2024-04-03 205528.png / V - Attached On 2024-04-03 18:55:52 UTC - Size: 21.82 KB - 11 views
Attachment Deleted.
[2024-04-03 20:59:53]
John - SC Support - Posts: 30833
The first issue is that you are on an older version and you need to update. The Delayed Streaming Data we have is no longer able to be used in the version you are running. Follow these instructions to update:
Software Download: Fast Update


As to why you are getting Delayed data, this is due to the fact that you are on the "Base Advanced" package. The "Base" packages do not have support for the real-time data for the CME Group, just the delayed streaming data.

If you are wanting to access real-time data for the CME Group then you need to be on one of the "Integrated" packages to start with. Refer to the following:
Description of Service Packages and Pricing: Integrated Packages

And you also need to have a live, funded, futures trading account in order to qualify for the non-professional exchange fees for the CME Group. And you need to be able to connect your Sierra Chart software to that account at least once a month for verification. Refer to the following:
Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges

If you do not have an account that will qualify for the above, then refer to the solution outlined at the following link:
Easy Solution to CME Funded Trading Account Requirement

Once you have the above worked out, then you would go through the Setup Instructions at the following link to setup, activate, and pay for the real-time data for the CME Group:
Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges*
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:


Login Page - Create Account