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Date/Time: Wed, 17 Jul 2024 11:28:34 +0000

Package update

View Count: 235

[2023-06-02 16:15:45]
User746875 - Posts: 30
I switched my package to Package 11 (Integrated Advanced) for $46.00. Could you confirm that payment was processed. I ask because I'm trying to purchase Exchange Name #2 by clicking on "Activate" (see Clipboard01.jpg). When I do that, I get an "Action Result" window (see Clipboard02.jpg). I click on the "Return to Exchange Data Feed Features page" button and it brings me back to the same window as Clipboard01.jpg. It's putting me in a loop. I do have an Edge Clear broker account. Suggestions?
imageClipboard01.jpg / V - Attached On 2023-06-02 16:15:26 UTC - Size: 37.97 KB - 53 views
imageClipboard02.jpg / V - Attached On 2023-06-02 16:15:32 UTC - Size: 20.79 KB - 49 views
[2023-06-02 21:23:24]
John - SC Support - Posts: 33075
You are on Package 11.

One of the issues you are having with the CME Group data for the Denali Exchange Data Feed is that you have not properly completed the Agreements for the CME Group data in order to be considered a "Non-Professional" for the CME Group. You need to redo the agreements at the following link:

When you are filling out the agreements, you need to enter the FCM/Brokerage of your live, funded, futures trading account along with the account number. We need this to be able to set your status as a "Non-Professional" for the CME Group. Refer to the following regarding this:
Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges

If you do not have an account that you can use for this purpose, then we recommend the solution outlined at the following link:
Easy Solution to CME Funded Trading Account Requirement

Once you have the above worked out and your agreements properly completed and accepted, then if you are activating any of the Non-Professional exchanges, for the CME Group, then you need to connect your Sierra Chart to that account in order to verify it so you can continue to get the data at the non-professional rates.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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