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Issues with account balance not being correct

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[2023-06-02 14:56:35] #1 [Go To First Post]
User547290 - Posts: 42
I have had a discrepancy with balances from my broker account not matching what SC Platform is giving me. I called Amp Global and they told me this is a recurring problem with Sierra Chart. Wondering how SC gets it's balance info if not from the broker? How do I fix this? The other problem is the trade account window info does not show me anything accept my balance. (which is not correct) Daily p/l , net % , Daily profit/Loss etc... none of it works on my live account, It will work on my paper trade account flawlessly, what is up with that. Thanks for the help/.

[2023-06-02 21:12:22] #2 [Go To First Post]
John - SC Support - Posts: 31098
With regards to the Account Balance, refer to the following (particularly the highlighted section): Trading Information Windows: Trade Account Monitor (Account Balances) Window You are using CQG for your order routing, which is why this is occurring. If your Daily P/L is not correct, then go through the information at the following link: Help With Daily Profit/Loss Value For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-28 21:05:08] #3 [Go To First Post]
User388297 - Posts: 8
Hello Support, I've an AMP Futures/SC account for some years and recently switched from their CQG service to yours. While the feeds apparently work well, the SC account balance within the DOM does not reflect recent credits confirmed by AMP. Further, AMP reports: "AMP \| Daniel (AMP Futures (USA)) Sep 28, 2023, 2:07 PM CDT Hello, as of last night balance for your account, we see balance of $xx42.83 You can also confirm on m.cqg.com. Why its not updating within Sierra Chart you will have to contact their support team please." For as flexible and powerful as SC is, this is a roaring PIA. In the years I have had this AMP/SC account, this account balance issue only arose with my change to your SC feeds. Is it simpler to just go back to AMP's CQG feeds?

[2023-09-28 21:31:10] #4 [Go To First Post]
John - SC Support - Posts: 31098
From the quote you gave from AMP, you are still using CQG for your order routing. You may be getting the data from us now, which may be different from how you were setup in the past, but the order routing, and information for your account with AMP is coming from CQG. But, what we are somewhat confused about is when we look at our server information, it shows that your system has the "Current Selected Service" as "SC Data - All Services" and not as CQG. If this is correct, then you will not be getting any information for your AMP account as you are not connected to it. To connect to your CQG account with AMP, follow the instructions at the following link: CQG Trading Platform Service: Setup Instructions But, even if you are connected to CQG, there may still be issues with the Account Balance as CQG does not update the information very often. Refer to the following: Trading Information Windows: Trade Account Monitor (Account Balances) Window For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-29 02:34:58] #5 [Go To First Post]
User388297 - Posts: 8
Hello John - Support, Kindly send instructions/links for canceling Denali, Teton and CME(?) feed which I pay for separately. I do not want to pay for the CME(?) feed again for October. My thanks for your prompt reply earlier. Was able to test the Account Balance issue by toggling back to the CQG connection and it immediately updated to the correct credit balance. I will not troubleshoot further. Perhaps at some later date I will revisit Denali and Teton, especially if I hear good things from AMP. Bernie Lucansky

[2023-09-29 14:14:57] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14076
We have canceled all of your Denali Data Feed exchanges. So they will not renew. There is no cost for Teton order routing. Perhaps at some later date I will revisit Denali and Teton, especially if I hear good things from AMP. Teton is absolutely superior to CQG. You can review the information here: Sierra Chart Teton Futures Order Routing And comments here: Sierra Chart Teton Futures Order Routing: Testimonials (Stage 5) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-29 14:15:15

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