Support Board

Date/Time: Sat, 04 May 2024 08:22:09 +0000

Post From: Issues with account balance not being correct

[2023-09-28 21:05:08] Link To Thread - Link To Post [Go To First Post]
User388297 - Posts: 8
Hello Support, I've an AMP Futures/SC account for some years and recently switched from their CQG service to yours. While the feeds apparently work well, the SC account balance within the DOM does not reflect recent credits confirmed by AMP. Further, AMP reports: "AMP \| Daniel (AMP Futures (USA)) Sep 28, 2023, 2:07 PM CDT Hello, as of last night balance for your account, we see balance of $xx42.83 You can also confirm on m.cqg.com. Why its not updating within Sierra Chart you will have to contact their support team please." For as flexible and powerful as SC is, this is a roaring PIA. In the years I have had this AMP/SC account, this account balance issue only arose with my change to your SC feeds. Is it simpler to just go back to AMP's CQG feeds?