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Date/Time: Fri, 03 May 2024 01:44:48 +0000

How to Post a Message for Support

delay data

View Count: 300

[2023-02-13 15:08:17] #1 [Go To First Post]
User129860 - Posts: 14
Hi, Just want to check because Im having data delay from data feed. Is there anything I need to change or Am I missing something on my account. Thank you!

[2023-02-13 17:10:41] #2 [Go To First Post]
John - SC Support - Posts: 31334
You are setup for the COMEX with Market Depth exchange. Therefore, you will only be getting real-time data for instruments that trade on the COMEX. Any others will be Delayed Streaming Data (depending on your Current Selected Service). If you are getting delayed data for an instrument traded on the COMEX, then we would need to see your Message Log for this symbol by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-02-14 02:54:01] #3 [Go To First Post]
User129860 - Posts: 14
yes. all works now thanks.

[2024-02-02 11:58:48] #4 [Go To First Post]
User129860 - Posts: 14
hi Support, My data was fine till this morning ( UK time ) or atleast that when I noticed it got delayed. I attached the message log, please can you help me?


Private File

[2024-02-02 16:39:42] #5 [Go To First Post]
John - SC Support - Posts: 31334
We see that you are trying to get data for the symbol GCJ24_FUT_CME. GC is traded on the COMEX exchange. You are only setup to get real-time data for the CME exchange. You can change the CME Group exchanges at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you are having an issue with a symbol that is traded on the CME exchange, then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-05 19:06:56] #6 [Go To First Post]
342judeki - Posts: 1
My data is delayed and I paid for the danali exchange. I have attached the logs. please help me fix this

[2024-02-06 15:19:10] #7 [Go To First Post]
John - SC Support - Posts: 31334
342judeki: You have not connected to your live, funded, futures trading account. You need to do this in order to verify the account for the CME Group's non-professional requirement. Right now, your "Verified Until" date is showing as "0000-00-00". Refer to the following regarding this requirement: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges You can view your "Verified Until" date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges We also see that you have not properly completed the exchange agreements. You need to enter the "Clearing Firm" (or the brokerage if you do not know the clearing firm) and your "Account Number" on the Uniform Subscriber Agreement in order to be considered a Non-Professional. You can redo the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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