Support Board

Date/Time: Thu, 02 May 2024 16:16:43 +0000

Post From: delay data

[2023-02-13 17:10:41] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31313
You are setup for the COMEX with Market Depth exchange. Therefore, you will only be getting real-time data for instruments that trade on the COMEX. Any others will be Delayed Streaming Data (depending on your Current Selected Service). If you are getting delayed data for an instrument traded on the COMEX, then we would need to see your Message Log for this symbol by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing