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How to Post a Message for Support

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[2014-06-09 19:56:59]
[Go To First Post]
bronson - Posts: 13
Hello,
for several weeks / months I have big problems with connections on my account simulation and more on my real account infinity on sierra chart.

My broker is infinity and I have no problem to connect on their platform but the connection between sierra chart and infinity is a big problem every time i open sierra chart .

There is no problem with my firewall and my antivirus because when i disconnect them , problem is still there .

Can I send you the message log for analysis?
[2014-06-09 21:50:44]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Restart Sierra Chart.

Wait about two minutes so we can see several connection attempts and then provide the Message Log, by following these instructions:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-06-11 11:22:37]
[Go To First Post]
bronson - Posts: 13

Hello, see below the copy log (message log) ....i can't connect on my account BUT earlier in the morning I am connected without problem .... Once it's working...once it don't work ....i'm tired with this problem....


Software version: 1137 | 2014-06-11 13:09:44
Usage end date: 2014-06-24 | 2014-06-11 13:09:44
Enabled for: Advanced Features. | 2014-06-11 13:09:44
Enabled for: Advanced Features 2. | 2014-06-11 13:09:44
Enabled for: Sierra Chart Historical Data Service. | 2014-06-11 13:09:44
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-06-11 13:09:44
Enabled for: CME, CBOT, NYMEX, COMEX exchanges. | 2014-06-11 13:09:44
Enabled for: EUREX exchange. | 2014-06-11 13:09:44
Enabled for: NYSE INDEXES exchange. | 2014-06-11 13:09:44
Received 1 data feed usernames. | 2014-06-11 13:09:44
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-06-11 13:09:44
Active service: TransAct | 2014-06-11 13:09:44
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-06-11 13:09:44
2014-06-11 13:09:44 Local computer clock time | 2014-06-11 13:09:44
2014-06-11 11:09:44 GMT time | 2014-06-11 13:09:44
2014-06-11 13:09:44 Time zone adjusted time | 2014-06-11 13:09:44
Time difference to server time: 4 seconds. | 2014-06-11 13:09:44
Program path: C:\SierraChart\ | 2014-06-11 13:09:44
Data Files path: C:\SierraChart\Data\ | 2014-06-11 13:09:44
OS Version Number: 6.1 | 2014-06-11 13:09:44

Checking for new symbol settings for ta | 2014-06-11 13:09:44
Symbol settings are up-to-date for ta | 2014-06-11 13:09:44

TransAct - Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-06-11 13:09:49
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:09:51
The network socket is connected. | 2014-06-11 13:09:51
TransAct: Connected to server. | 2014-06-11 13:09:51
DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-06-11 13:09:51
DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-11 13:09:51
TransAct: Sending logon request message. | 2014-06-11 13:09:51
TransAct: Market data feed reported to be lost. | 2014-06-11 13:10:40
Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-06-11 13:10:40
Transact Futures - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-11 13:10:40
Transact Futures - Connection error: Gatekeeper Unreachable. | 2014-06-11 13:10:40
Socket has been shutdown and closed. | 2014-06-11 13:10:40
Transact Futures: Disconnected from the server. | 2014-06-11 13:10:40

TransAct - Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-06-11 13:10:46
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:10:48
The network socket is connected. | 2014-06-11 13:10:48
TransAct: Connected to server. | 2014-06-11 13:10:48
DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-06-11 13:10:48
DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-11 13:10:48
TransAct: Sending logon request message. | 2014-06-11 13:10:48
TransAct: Market data feed reported to be lost. | 2014-06-11 13:11:10
Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-06-11 13:11:10
Transact Futures - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-11 13:11:10
Transact Futures - Connection error: Unknown Error Code: 60. | 2014-06-11 13:11:10
Socket has been shutdown and closed. | 2014-06-11 13:11:10
Transact Futures: Disconnected from the server. | 2014-06-11 13:11:10

Transact Futures: Bridge process is still running. | 2014-06-11 13:11:14
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:11:16
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:11:17
Socket has been shutdown and closed. | 2014-06-11 13:11:17
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:11:17
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:11:17
TransAct: Disconnected from the server. | 2014-06-11 13:11:17
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:11:17

TransAct: Bridge process is still running. | 2014-06-11 13:11:19
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:11:21
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:11:22
Socket has been shutdown and closed. | 2014-06-11 13:11:22
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:11:22
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:11:22
TransAct: Disconnected from the server. | 2014-06-11 13:11:22
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:11:22

TransAct: Bridge process is still running. | 2014-06-11 13:11:24
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:11:26
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:11:27
Socket has been shutdown and closed. | 2014-06-11 13:11:27
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:11:27
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:11:27
TransAct: Disconnected from the server. | 2014-06-11 13:11:27
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:11:27

TransAct: Bridge process is still running. | 2014-06-11 13:11:29
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:11:31
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:11:32
Socket has been shutdown and closed. | 2014-06-11 13:11:32
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:11:32
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:11:32
TransAct: Disconnected from the server. | 2014-06-11 13:11:32
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:11:32

TransAct: Bridge process is still running. | 2014-06-11 13:11:34
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:11:36
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:11:37
Socket has been shutdown and closed. | 2014-06-11 13:11:37
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:11:37
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:11:37
TransAct: Disconnected from the server. | 2014-06-11 13:11:37
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:11:37

TransAct - Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-06-11 13:11:39
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:11:41
The network socket is connected. | 2014-06-11 13:11:41
TransAct: Connected to server. | 2014-06-11 13:11:41
DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-06-11 13:11:41
DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-11 13:11:41
TransAct: Sending logon request message. | 2014-06-11 13:11:41
TransAct: Market data feed reported to be lost. | 2014-06-11 13:12:08
Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-06-11 13:12:08
Transact Futures - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-11 13:12:08
Transact Futures - Connection error: Unknown Error Code: 60. | 2014-06-11 13:12:08
Socket has been shutdown and closed. | 2014-06-11 13:12:08
Transact Futures: Disconnected from the server. | 2014-06-11 13:12:08

Transact Futures: Bridge process is still running. | 2014-06-11 13:12:11
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:12:13
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:12:14
Socket has been shutdown and closed. | 2014-06-11 13:12:14
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:12:14
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:12:14
TransAct: Disconnected from the server. | 2014-06-11 13:12:14
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:12:14

TransAct: Bridge process is still running. | 2014-06-11 13:12:16
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:12:18
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:12:19
Socket has been shutdown and closed. | 2014-06-11 13:12:19
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:12:19
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:12:19
TransAct: Disconnected from the server. | 2014-06-11 13:12:19
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:12:19

TransAct: Bridge process is still running. | 2014-06-11 13:12:21
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:12:23
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:12:24
Socket has been shutdown and closed. | 2014-06-11 13:12:24
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:12:25
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:12:25
TransAct: Disconnected from the server. | 2014-06-11 13:12:25
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:12:25

TransAct: Bridge process is still running. | 2014-06-11 13:12:27
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:12:29
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:12:30
Socket has been shutdown and closed. | 2014-06-11 13:12:30
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:12:30
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:12:30
TransAct: Disconnected from the server. | 2014-06-11 13:12:30
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:12:30

TransAct: Bridge process is still running. | 2014-06-11 13:12:32
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:12:34
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:12:35
Socket has been shutdown and closed. | 2014-06-11 13:12:35
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:12:35
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:12:35
TransAct: Disconnected from the server. | 2014-06-11 13:12:35
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:12:35

TransAct - Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-06-11 13:12:37
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:12:39
The network socket is connected. | 2014-06-11 13:12:39
TransAct: Connected to server. | 2014-06-11 13:12:39
DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-06-11 13:12:39
DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-11 13:12:39
TransAct: Sending logon request message. | 2014-06-11 13:12:39
Connection timed out. Will disconnect and retry. | 2014-06-11 13:13:37
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:13:37
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:13:37
Socket has been shutdown and closed. | 2014-06-11 13:13:37
TransAct: Disconnected from the server. | 2014-06-11 13:13:37
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:13:37

TransAct: Bridge process is still running. | 2014-06-11 13:13:39
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:13:41
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:13:42
Socket has been shutdown and closed. | 2014-06-11 13:13:42
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:13:42
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:13:42
TransAct: Disconnected from the server. | 2014-06-11 13:13:42
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:13:42

TransAct: Bridge process is still running. | 2014-06-11 13:13:44
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:13:46
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:13:47
Socket has been shutdown and closed. | 2014-06-11 13:13:47
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:13:47
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:13:47
TransAct: Disconnected from the server. | 2014-06-11 13:13:47
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:13:47

TransAct: Bridge process is still running. | 2014-06-11 13:13:49
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:13:51
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:13:52
Socket has been shutdown and closed. | 2014-06-11 13:13:52
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:13:52
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:13:52
TransAct: Disconnected from the server. | 2014-06-11 13:13:52
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:13:52

TransAct - Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-06-11 13:13:54
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:13:56
The network socket is connected. | 2014-06-11 13:13:56
TransAct: Connected to server. | 2014-06-11 13:13:56
DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-06-11 13:13:56
DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-11 13:13:56
TransAct: Sending logon request message. | 2014-06-11 13:13:56
Connection timed out. Will disconnect and retry. | 2014-06-11 13:14:54
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:14:54
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:14:54
Socket has been shutdown and closed. | 2014-06-11 13:14:54
TransAct: Disconnected from the server. | 2014-06-11 13:14:54
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:14:54

TransAct: Bridge process is still running. | 2014-06-11 13:14:56
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:14:58
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:14:59
Socket has been shutdown and closed. | 2014-06-11 13:14:59
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:14:59
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:14:59
TransAct: Disconnected from the server. | 2014-06-11 13:14:59
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:14:59

TransAct: Bridge process is still running. | 2014-06-11 13:15:01
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:15:03
Error received in OnConnect while connecting. Windows error code 10061: Aucune connexion n’a pu être établie car l’ordinateur cible l’a expressément refusée. | 2014-06-11 13:15:04
Socket has been shutdown and closed. | 2014-06-11 13:15:04
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:15:04
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:15:04
TransAct: Disconnected from the server. | 2014-06-11 13:15:04
Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:15:04

TransAct - Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-06-11 13:15:06
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:15:08
The network socket is connected. | 2014-06-11 13:15:08
TransAct: Connected to server. | 2014-06-11 13:15:08
DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-06-11 13:15:08
DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-11 13:15:08
TransAct: Sending logon request message. | 2014-06-11 13:15:08
Connection timed out. Will disconnect and retry. | 2014-06-11 13:16:06
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-06-11 13:16:06
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-06-11 13:16:06
Socket has been shutdown and closed. | 2014-06-11 13:16:06
TransAct: Disconnected from the server. | 2014-06-11 13:16:06
Will reconnect to the server in 35.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-06-11 13:16:06

TransAct - Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-06-11 13:16:41
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-11 13:16:43
The network socket is connected. | 2014-06-11 13:16:43
TransAct: Connected to server. | 2014-06-11 13:16:43
DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-06-11 13:16:43
DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-11 13:16:43
TransAct: Sending logon request message. | 2014-06-11 13:16:43
TransAct: Market data feed reported to be lost. | 2014-06-11 13:17:06
Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-06-11 13:17:06
Transact Futures - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-11 13:17:06
Transact Futures - Connection error: Unknown Error Code: 60. | 2014-06-11 13:17:06
Socket has been shutdown and closed. | 2014-06-11 13:17:06
Transact Futures: Disconnected from the server. | 2014-06-11 13:17:06
[2014-06-11 16:14:59]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
These are the relevant error messages:
TransAct: Sending logon request message. | 2014-06-11 13:16:43
TransAct: Market data feed reported to be lost. | 2014-06-11 13:17:06
Transact Futures - Connection error: Unknown Error Code: 60. | 2014-06-11 13:17:06
Transact Futures - Connection error: Gatekeeper Unreachable. | 2014-06-11 13:10:40

For these contact TransAct support about them here:
http://www.transactfutures.com/ContactUs.htm
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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