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Date/Time: Thu, 02 May 2024 19:24:51 +0000

How to Post a Message for Support

Delayed Data

View Count: 419

[2023-02-07 16:07:09] #1 [Go To First Post]
User112814 - Posts: 5
Hi I am on a free trial and the data shows delayed. I have a live funded trading account. Help please. Thanks.

[2023-02-07 17:54:40] #2 [Go To First Post]
John - SC Support - Posts: 31328
We really recommend using the Delayed Streaming Data while you are on trial, as the data works the same as real-time data, but you do not need to pay for it. If you really want to get setup for real-time data, then we can help you with this. What are the exchanges for which you want the real-time data? Who is your broker and what order routing service do they have you setup to use? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-02-09 01:38:36] #3 [Go To First Post]
User112814 - Posts: 5
I want the data to be real time. The comex gold data shows delayed when I open the trading dom. I need gold, forex, and sp500. I use interactive broker. And how do I find out the order routing service?

[2023-02-09 15:21:56] #4 [Go To First Post]
John - SC Support - Posts: 31328
We have changed your account from a trial to Package 12. This will allow you to get the real-time data for Gold. The FOREX and SP500 (CFD) real-time data is available with all packages, including trials. Interactive Brokers uses their own order routing, so do not worry about that any further. Follow the instructions at the following link to connect your Sierra Chart to your Interactive Brokers account: Interactive Brokers Trading Service: Setup Instructions Then follow the instructions for the Denali Exchange Data Feed for the CME Group data at the following link: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-02-14 20:28:26] #5 [Go To First Post]
User112814 - Posts: 5
When I connect to interactive broker, I do not get any real time data, for futures gold.

[2023-02-14 23:34:55] #6 [Go To First Post]
John - SC Support - Posts: 31328
Select Edit >> Translate Symbols to Current Service. Most likely you did not update your symbols when you changed to Interactive Brokers. Keep in mind that each service uses its own symbols for an instrument. Whenever you change your Current Selected Service and select OK to close the Data/Trade Service Settings page, you get prompted to update the symbols for the new service - which we recommend doing each time. If you forget, or do not do it for some reason and then need to update the symbols, then the option under the Edit menu is there to take care of this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-02-15 10:03:52] #7 [Go To First Post]
User112220 - Posts: 2
my pakage is 12 too, i am new to SC today, but my data for gold future is delayed too, i need realtime data for gold

[2023-02-15 12:52:11] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14182
The reason you are not getting real-time data, and historical data in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the Non-Professional exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your live funded trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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