Login Page - Create Account

Support Board


Date/Time: Sat, 18 May 2024 09:43:16 +0000



problem to have real time data

View Count: 244

[2023-01-26 12:36:50]
Mathieu30 - Posts: 2
Hello, I have been paying for real-time data for several months. To this day it still doesn't work. However, I did all the steps.
I ask you to check my sierra charts account to tell me if the problem comes from the platform or if I forgot something to do. If this is the case, I ask you to explain to me what I should do.
I'm counting on your help because I don't know what to do anymore and I wouldn't want to go to another platform.

I sincerely thank you in advance for the help you would give me.
[2023-01-26 16:06:11]
John - SC Support - Posts: 31704
The reason you are not getting real-time data is because you have activated a non-professional exchange for the CME Group, but you have not connected to your live, funded, futures trading account. Refer to the following for information on the CME Group requirement for a live, funded, futures trading account in order to get the data at the non-professional rate:
Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges

Keep in mind that a Prop firm account does not work towards the non-professional verification.

If you do not have your own brokerage account to which you can connect your Sierra Chart, then refer to the solution outlined at the following link:
Easy Solution to CME Funded Trading Account Requirement
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account