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Date/Time: Fri, 27 Jan 2023 17:36:00 +0000



Real-Time data

View Count: 68

[2023-01-25 15:22:32]
Daren Hampton - Posts: 6
I currently have an account with AMP Futures. The data package that I use with them is the Sierra Denali package and I just have the order routing. What part of the settings am I missing to get the real time data?
[2023-01-25 17:10:43]
John - SC Support - Posts: 21711
Everything on your account looks good, so there is no issues there.

Please get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-26 04:09:29]
Daren Hampton - Posts: 6
F.US.MESH23

Software version: 2459 64-bit | 2023-01-25 23:04:42.002
Primary Thread ID: 27312 | 2023-01-25 23:04:42.002
Usage end date: 2023-02-20 | 2023-01-25 23:04:42.002
Enabled for: Advanced Features 2. | 2023-01-25 23:04:42.002
Enabled for: Sierra Chart Historical Data Service. | 2023-01-25 23:04:42.002
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-25 23:04:42.002
Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-25 23:04:42.002
Enabled for exchange2: CME (Trading Account Required) | 2023-01-25 23:04:42.002
Enabled for exchange2: CBOT (Trading Account Required) | 2023-01-25 23:04:42.002
Enabled for exchange2: COMEX (Trading Account Required) | 2023-01-25 23:04:42.002
Enabled for exchange2: NYMEX (Trading Account Required) | 2023-01-25 23:04:42.002
Enabled for exchange2: fairx_exchange.data | 2023-01-25 23:04:42.002
Enabled for exchange2: NASDAQ US stock data | 2023-01-25 23:04:42.002
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-25 23:04:42.002
Current selected Data/Trading service: CQG WebAPI | 2023-01-25 23:04:42.002
Custom symbol settings values: enabled | 2023-01-25 23:04:42.002
Chart Update Interval: 500 | 2023-01-25 23:04:42.002
Intraday Data Storage Time Unit: 0 | 2023-01-25 23:04:42.002
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-01-25 23:04:42.002
2023-01-26 04:04:42 Local computer time in UTC | 2023-01-25 23:04:42.002
2023-01-25 23:04:42 Local computer time in SC Time Zone | 2023-01-25 23:04:42.002
2023-01-26 03:57:04 Server time in UTC | 2023-01-25 23:04:42.002
Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-01-25 23:04:42.002
Program path: C:\SierraChart\ | 2023-01-25 23:04:42.002
Data Files path: C:\SierraChart\Data\ | 2023-01-25 23:04:42.002
OS Version Number: 10.0 | 2023-01-25 23:04:42.002
Locale Setting: C | 2023-01-25 23:04:42.002
DLLs: UserContributedStudies_64.dll | 2023-01-25 23:04:42.003
Allowed protected custom studies: | 2023-01-25 23:04:42.003
Crash reporter started: true | 2023-01-25 23:04:42.003

File >> Disconnect selected. | 2023-01-25 23:04:46.898
CQG WebAPI | Sending Web API Logoff message. | 2023-01-25 23:04:46.901
CQG WebSocket socket (2) | CloseSocket call. | 2023-01-25 23:04:46.901
CQG WebSocket | WebSocket closed. | 2023-01-25 23:04:46.901
CQG WebAPI | WebSocket closed. | 2023-01-25 23:04:46.901
SC Data - All Services | Waiting for socket receive thread to end | 2023-01-25 23:04:46.901
CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-01-25 23:04:46.901
DTC Client socket (1) | CloseSocket call. | 2023-01-25 23:04:46.901
SC Data - All Services | Disconnected from the server. | 2023-01-25 23:04:46.901
CQG WebAPI | Disconnected. | 2023-01-25 23:04:46.901
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-25 23:04:46.901
CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2023-01-25 23:04:46.939
CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-25 23:04:46.939

CQG WebAPI | Connecting to server api.cqg.com | 2023-01-25 23:05:02.625
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-01-25 23:05:02.625
CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2023-01-25 23:05:02.772
CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2023-01-25 23:05:02.772
CQG WebSocket socket (3) | Connecting to IP: 208.48.16.17. | 2023-01-25 23:05:02.772
CQG WebSocket | Opening WebSocket. | 2023-01-25 23:05:02.814
CQG WebSocket | Sending WebSocket handshake. | 2023-01-25 23:05:02.815
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-01-25 23:05:03.385
CQG WebSocket | Server header | Connection: upgrade | 2023-01-25 23:05:03.385
CQG WebSocket | Server header | Sec-WebSocket-Accept: Be8j8gVjs9cOHGMzEXByQgh9SbQ= | 2023-01-25 23:05:03.385
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-01-25 23:05:03.385
CQG WebSocket | Server header | Upgrade: websocket | 2023-01-25 23:05:03.385
CQG WebSocket | Server header | | 2023-01-25 23:05:03.385
CQG WebSocket | Web socket state is now open. | 2023-01-25 23:05:03.385
CQG WebAPI | WebSocket connected. | 2023-01-25 23:05:03.385
CQG WebAPI | Sending market data logon message. | 2023-01-25 23:05:03.385
CQG WebAPI | Base Time: 2022-12-18T07:52:20. 2022-12-18 07:52:20 | 2023-01-25 23:05:06.804
CQG WebAPI | Logon successful. Session Token = j4PWpScFQi7mx3Z/G8TqSg89zXGc9tY2MahHSIjxWiQQYF/AEpB8BJGcFPTInOg815ixV4tYiMU | 2023-01-25 23:05:06.804
CQG WebAPI | Connected to server complete. | 2023-01-25 23:05:06.804
Triggering next historical data download in queue. | 2023-01-25 23:05:06.804
Triggering next historical data download in queue. | 2023-01-25 23:05:06.804
Triggering next historical data download in queue. | 2023-01-25 23:05:06.804
Triggering next historical data download in queue. | 2023-01-25 23:05:06.804
Updated verified funded futures trading account ending date to: 2023-02-25 04:05:06 | 2023-01-25 23:05:06.805
CQG WebAPI | Sending Trade Accounts request message. | 2023-01-25 23:05:06.808
No download requests in the queue to start downloads for. | 2023-01-25 23:05:06.808
No download requests in the queue to start downloads for. | 2023-01-25 23:05:06.808
No download requests in the queue to start downloads for. | 2023-01-25 23:05:06.808
No download requests in the queue to start downloads for. | 2023-01-25 23:05:06.808
CQG WebAPI | Brokerage name: AMP. Account Name: 134664 | 2023-01-25 23:05:07.018
Updated verified funded futures trading account ending date to: 2023-02-25 04:05:07 | 2023-01-25 23:05:07.018
CQG WebAPI | Sending collateral subscribe request. | 2023-01-25 23:05:07.018
Mapping F.US.MESH23 to MESH23. Service code: cme | 2023-01-25 23:05:07.213
Using symbol data fast lookup vector | 2023-01-25 23:05:07.213
SC Data - All Services | Starting real-time market data updates for: F.US.MESH23 (MESH23). ID: 1 Service code: cme | 2023-01-25 23:05:07.213
SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 443 | 2023-01-25 23:05:07.213
CQG WebAPI | Sending symbol resolution request for F.US.MESH23. ID: 547274 | 2023-01-25 23:05:07.213
SC Data - All Services | Requesting security definition data for: F.US.MESH23 (MESH23). ID: 1 | 2023-01-25 23:05:07.213
Added historical Intraday data request for F.US.MESH23 to the queue. | 2023-01-25 23:05:07.213
Intraday data recording state for symbol F.US.MESH23 is set to download 'Pending'. | 2023-01-25 23:05:07.213
Triggering next historical data download in queue. | 2023-01-25 23:05:07.213
Delaying start of download for F.US.MESH23. | 2023-01-25 23:05:07.214
DTC Client socket (4) | Creating socket. | 2023-01-25 23:05:07.217
DTC Client socket (4) | New receive buffer size: 5242880 | 2023-01-25 23:05:07.217
DTC Client socket (4) | Connecting to IP: 142.215.17.188. | 2023-01-25 23:05:07.217
CQG WebAPI | Sending positions subscribe request. RequestID: 547275 | 2023-01-25 23:05:07.275
CQG WebAPI | Sending orders subscribe request. RequestID: 547276 | 2023-01-25 23:05:07.275
CQG WebAPI | Received symbol resolution report for symbol F.US.MESH23. Search Symbol: F.US.MESH23. Request ID: 547274. Contract ID: 1. | 2023-01-25 23:05:07.277
SC Data - All Services | Network connection to server complete. | 2023-01-25 23:05:07.289
SC Data - All Services | Starting socket receive thread. | 2023-01-25 23:05:07.289
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-25 23:05:07.290
SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-25 23:05:07.362
SC Data - All Services | Sending logon request message. | 2023-01-25 23:05:07.362
SC Data - All Services | Received logon response. | 2023-01-25 23:05:08.240
SC Data - All Services | Server Name: SC Realtime Server. | 2023-01-25 23:05:08.240
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-25 23:05:08.240
SC Data - All Services | Successfully connected. | 2023-01-25 23:05:08.240
SC Data - All Services | Trading is not supported. | 2023-01-25 23:05:08.240
SC Data - All Services | Restarting real-time data updates for symbol: F.US.MESH23 -> MESH23 | 2023-01-25 23:05:08.240
SC Data - All Services | Received security definition for symbol F.US.MESH23 | 2023-01-25 23:05:08.383
HD Request # 22 | Downloading Intraday chart data for F.US.MESH23 to the file F.US.MESH23.scid. Service: cme | 2023-01-25 23:05:13.099
HD Request # 22 | Download start date-time: 2023-01-25 23:04:45.000000. File last date-time: 2023-01-25 23:04:45.922002 | 2023-01-25 23:05:13.099
HD Request # 22 | Using server: ds23.sierracharts.com port 10149 | 2023-01-25 23:05:13.100
Socket (5) | Creating socket. | 2023-01-25 23:05:13.168
Socket (5) | New receive buffer size: 5242880 | 2023-01-25 23:05:13.168
Socket (5) | Connecting to IP: 142.215.17.190. | 2023-01-25 23:05:13.168
HD Request # 22 | Setting DTC encoding to Binary VLS | 2023-01-25 23:05:13.463
HD Request # 22 | Sending historical data logon request message. | 2023-01-25 23:05:13.463
HD Request # 22 | Requesting Intraday data. Start date-time: 2023-01-25 23:04:45. Record interval: 0. Symbol: MESH23 | 2023-01-25 23:05:14.281
HD Request # 22 | Decompressing data. | 2023-01-25 23:05:14.342
HD Request # 22 | Receiving Intraday data for F.US.MESH23 starting at 2023-01-25 23:04:45.921000 | 2023-01-25 23:05:14.345
Socket (5) | CloseSocket call. | 2023-01-25 23:05:14.347
Socket (5) | Shutdown started. Waiting for graceful close. | 2023-01-25 23:05:14.347
Historical data download thread signaled to stop. | 2023-01-25 23:05:14.348
HD Request # 22 | Timestamp of first Intraday data file record written: 2023-01-25 23:04:47.726000. | 2023-01-25 23:05:14.348
HD Request # 22 | Received 49 Intraday data records from 2023-01-25 23:04:45.921000 to 2023-01-25 23:05:08.884000 (23.0 seconds) and wrote 39 records for F.US.MESH23 | 2023-01-25 23:05:14.349
HD Request # 22 | Add time&sales data | Remembered last file record date-time: 2023-01-26 04:05:08.884000 | 2023-01-25 23:05:14.358
HD Request # 22 | Completion time: 1s. | 2023-01-25 23:05:14.358
HD Request # 22 | Intraday data download complete for F.US.MESH23. Unique request ID: 22 | 2023-01-25 23:05:14.358
Removing historical data download ID 22. | 2023-01-25 23:05:14.358
Real-time Intraday chart data file updates started for F.US.MESH23 | 2023-01-25 23:05:14.358
Intraday chart data file opened for F.US.MESH23 | 2023-01-25 23:05:14.358
HD Request # 22 | Enabling Intraday chart updating for symbol. | 2023-01-25 23:05:14.358

Triggering next historical data download in queue. | 2023-01-25 23:05:14.358
No download requests in the queue to start downloads for. | 2023-01-25 23:05:14.358
Socket (5) | Socket gracefully closed by remote side. | 2023-01-25 23:05:14.384
Socket (5) | Closed. | 2023-01-25 23:05:14.384
Opened cached Intraday file: C:\SierraChart\Data\F.US.MESH23.scid. Thread ID: 25908 | 2023-01-25 23:05:20.374
File >> Disconnect selected. | 2023-01-25 23:06:52.318
CQG WebAPI | Sending Web API Logoff message. | 2023-01-25 23:06:52.322
CQG WebSocket socket (3) | CloseSocket call. | 2023-01-25 23:06:52.322
CQG WebSocket | WebSocket closed. | 2023-01-25 23:06:52.322
CQG WebAPI | WebSocket closed. | 2023-01-25 23:06:52.322
CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-01-25 23:06:52.322
SC Data - All Services | Waiting for socket receive thread to end | 2023-01-25 23:06:52.322
DTC Client socket (4) | CloseSocket call. | 2023-01-25 23:06:52.322
DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2023-01-25 23:06:52.322
SC Data - All Services | Disconnected from the server. | 2023-01-25 23:06:52.322
CQG WebAPI | Disconnected. | 2023-01-25 23:06:52.322
CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2023-01-25 23:06:52.348
CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2023-01-25 23:06:52.349
DTC Client socket (4) | Socket gracefully closed by remote side. | 2023-01-25 23:06:52.482
DTC Client socket (4) | Closed. | 2023-01-25 23:06:52.482
DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-25 23:06:57.479
DTC Client socket (1) | Closed. | 2023-01-25 23:06:57.479
CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-25 23:06:57.479
CQG WebSocket socket (2) | Closed. | 2023-01-25 23:06:57.480

CQG WebAPI | Connecting to server api.cqg.com | 2023-01-25 23:07:07.876
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-01-25 23:07:07.876
CQG WebSocket socket (4) | Creating socket. Using TLS 1.2. | 2023-01-25 23:07:07.880
CQG WebSocket socket (4) | New receive buffer size: 5242880 | 2023-01-25 23:07:07.880
CQG WebSocket socket (4) | Connecting to IP: 208.48.16.17. | 2023-01-25 23:07:07.880
CQG WebSocket | Opening WebSocket. | 2023-01-25 23:07:07.920
CQG WebSocket | Sending WebSocket handshake. | 2023-01-25 23:07:07.920
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-01-25 23:07:08.254
CQG WebSocket | Server header | Connection: upgrade | 2023-01-25 23:07:08.254
CQG WebSocket | Server header | Sec-WebSocket-Accept: zF2p7AKbleSWsZhrDLQ0v12XqRc= | 2023-01-25 23:07:08.254
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-01-25 23:07:08.254
CQG WebSocket | Server header | Upgrade: websocket | 2023-01-25 23:07:08.254
CQG WebSocket | Server header | | 2023-01-25 23:07:08.254
CQG WebSocket | Web socket state is now open. | 2023-01-25 23:07:08.254
CQG WebAPI | WebSocket connected. | 2023-01-25 23:07:08.254
CQG WebAPI | Sending market data logon message. | 2023-01-25 23:07:08.254
CQG WebAPI | Base Time: 2022-12-18T07:52:20. 2022-12-18 07:52:20 | 2023-01-25 23:07:08.359
CQG WebAPI | Logon successful. Session Token = rhwpkQCJMQCGzZADmdyF4c4jTUr9McyXOSlZSBE74LkCKaAd5OuA9hr8LaCEVXz+BAbfU7Cm6oH | 2023-01-25 23:07:08.359
CQG WebAPI | Connected to server complete. | 2023-01-25 23:07:08.359
Triggering next historical data download in queue. | 2023-01-25 23:07:08.359
Triggering next historical data download in queue. | 2023-01-25 23:07:08.359
Triggering next historical data download in queue. | 2023-01-25 23:07:08.359
Triggering next historical data download in queue. | 2023-01-25 23:07:08.359
Updated verified funded futures trading account ending date to: 2023-02-25 04:07:08 | 2023-01-25 23:07:08.359
CQG WebAPI | Sending Trade Accounts request message. | 2023-01-25 23:07:08.362
No download requests in the queue to start downloads for. | 2023-01-25 23:07:08.362
No download requests in the queue to start downloads for. | 2023-01-25 23:07:08.362
No download requests in the queue to start downloads for. | 2023-01-25 23:07:08.362
No download requests in the queue to start downloads for. | 2023-01-25 23:07:08.362
Mapping F.US.MESH23 to MESH23. Service code: cme | 2023-01-25 23:07:08.419
Using symbol data fast lookup vector | 2023-01-25 23:07:08.419
SC Data - All Services | Starting real-time market data updates for: F.US.MESH23 (MESH23). ID: 1 Service code: cme | 2023-01-25 23:07:08.419
SC Data - All Services | Connecting to the server ds28.sierracharts.com. Port 10048 | 2023-01-25 23:07:08.419
CQG WebAPI | Sending symbol resolution request for F.US.MESH23. ID: 547278 | 2023-01-25 23:07:08.419
SC Data - All Services | Requesting security definition data for: F.US.MESH23 (MESH23). ID: 1 | 2023-01-25 23:07:08.419
Added historical Intraday data request for F.US.MESH23 to the queue. | 2023-01-25 23:07:08.419
Intraday data recording state for symbol F.US.MESH23 is set to download 'Pending'. | 2023-01-25 23:07:08.419
Triggering next historical data download in queue. | 2023-01-25 23:07:08.419
DTC Client socket (5) | Creating socket. | 2023-01-25 23:07:08.419
DTC Client socket (5) | New receive buffer size: 5242880 | 2023-01-25 23:07:08.419
DTC Client socket (5) | Connecting to IP: 142.215.18.147. | 2023-01-25 23:07:08.419
Delaying start of download for F.US.MESH23. | 2023-01-25 23:07:08.420
CQG WebAPI | Brokerage name: AMP. Account Name: 134664 | 2023-01-25 23:07:08.449
Updated verified funded futures trading account ending date to: 2023-02-25 04:07:08 | 2023-01-25 23:07:08.449
CQG WebAPI | Sending collateral subscribe request. | 2023-01-25 23:07:08.449
CQG WebAPI | Received symbol resolution report for symbol F.US.MESH23. Search Symbol: F.US.MESH23. Request ID: 547278. Contract ID: 1. | 2023-01-25 23:07:08.457
SC Data - All Services | Network connection to server complete. | 2023-01-25 23:07:08.460
SC Data - All Services | Starting socket receive thread. | 2023-01-25 23:07:08.460
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-25 23:07:08.460
SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-25 23:07:08.515
SC Data - All Services | Sending logon request message. | 2023-01-25 23:07:08.515
CQG WebAPI | Sending positions subscribe request. RequestID: 547280 | 2023-01-25 23:07:08.599
CQG WebAPI | Sending orders subscribe request. RequestID: 547281 | 2023-01-25 23:07:08.599
SC Data - All Services | Received logon response. | 2023-01-25 23:07:09.383
SC Data - All Services | Server Name: SC Realtime Server. | 2023-01-25 23:07:09.383
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-25 23:07:09.383
SC Data - All Services | Successfully connected. | 2023-01-25 23:07:09.383
SC Data - All Services | Trading is not supported. | 2023-01-25 23:07:09.383
SC Data - All Services | Restarting real-time data updates for symbol: F.US.MESH23 -> MESH23 | 2023-01-25 23:07:09.383
SC Data - All Services | Received security definition for symbol F.US.MESH23 | 2023-01-25 23:07:09.510
HD Request # 23 | Downloading Intraday chart data for F.US.MESH23 to the file F.US.MESH23.scid. Service: cme | 2023-01-25 23:07:14.061
HD Request # 23 | Download start date-time: 2023-01-25 23:06:50.000000. File last date-time: 2023-01-25 23:06:50.557001 | 2023-01-25 23:07:14.061
HD Request # 23 | Using server: ds26.sierracharts.com port 10150 | 2023-01-25 23:07:14.061
Socket (6) | Creating socket. | 2023-01-25 23:07:14.061
Socket (6) | New receive buffer size: 5242880 | 2023-01-25 23:07:14.061
Socket (6) | Connecting to IP: 142.215.17.188. | 2023-01-25 23:07:14.061
HD Request # 23 | Setting DTC encoding to Binary VLS | 2023-01-25 23:07:14.295
HD Request # 23 | Sending historical data logon request message. | 2023-01-25 23:07:14.295
HD Request # 23 | Requesting Intraday data. Start date-time: 2023-01-25 23:06:50. Record interval: 0. Symbol: MESH23 | 2023-01-25 23:07:14.909
HD Request # 23 | Decompressing data. | 2023-01-25 23:07:15.012
HD Request # 23 | Receiving Intraday data for F.US.MESH23 starting at 2023-01-25 23:06:50.557000 | 2023-01-25 23:07:15.014
Socket (6) | CloseSocket call. | 2023-01-25 23:07:15.015
Socket (6) | Shutdown started. Waiting for graceful close. | 2023-01-25 23:07:15.015
Historical data download thread signaled to stop. | 2023-01-25 23:07:15.015
HD Request # 23 | Timestamp of first Intraday data file record written: 2023-01-25 23:06:54.856000. | 2023-01-25 23:07:15.015
HD Request # 23 | Received 12 Intraday data records from 2023-01-25 23:06:50.557000 to 2023-01-25 23:07:12.734001 (22.2 seconds) and wrote 10 records for F.US.MESH23 | 2023-01-25 23:07:15.015
HD Request # 23 | Add time&sales data | Remembered last file record date-time: 2023-01-26 04:07:12.734001 | 2023-01-25 23:07:15.019
Added 1 Time and Sales records to Intraday data file for F.US.MESH23 after download. | 2023-01-25 23:07:15.019
HD Request # 23 | Completion time: 1s. | 2023-01-25 23:07:15.019
HD Request # 23 | Intraday data download complete for F.US.MESH23. Unique request ID: 23 | 2023-01-25 23:07:15.019
Removing historical data download ID 23. | 2023-01-25 23:07:15.019
Real-time Intraday chart data file updates started for F.US.MESH23 | 2023-01-25 23:07:15.019
Intraday chart data file opened for F.US.MESH23 | 2023-01-25 23:07:15.019
HD Request # 23 | Enabling Intraday chart updating for symbol. | 2023-01-25 23:07:15.019

Triggering next historical data download in queue. | 2023-01-25 23:07:15.019
No download requests in the queue to start downloads for. | 2023-01-25 23:07:15.019
Socket (6) | Socket gracefully closed by remote side. | 2023-01-25 23:07:15.117
Socket (6) | Closed. | 2023-01-25 23:07:15.117
Opened cached Intraday file: C:\SierraChart\Data\F.US.MESH23.scid. Thread ID: 25908 | 2023-01-25 23:07:20.993
DTC Client socket (1) | Deleting network socket now after delay. | 2023-01-25 23:07:27.493
CQG WebSocket socket (2) | Deleting network socket now after delay. | 2023-01-25 23:07:27.493
CQG WebSocket socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-25 23:08:57.523
CQG WebSocket socket (3) | Closed. | 2023-01-25 23:08:57.523
imageSierra Chart 2459 MySandP CQG WebAPI 2023-01-25 23_05_43 W.png / V - Attached On 2023-01-26 04:07:52 UTC - Size: 442.73 KB - 9 views
[2023-01-26 15:34:48]
Daren Hampton - Posts: 6
https://www.sierrachart.com/image.php?Image=1674747069211.png

This image is of me connected to CQG thru my broker and with support for Sierra Data enabled.

https://www.sierrachart.com/image.php?Image=1674747215167.png

This image is of the same symbol but with SC Data - All services enabled.


I don't want to be a pest, just want to get this problem fixed.
[2023-01-26 17:32:06]
John - SC Support - Posts: 21711
Your Message Log is showing that you are getting the real-time data, and the images of the charts shows that you are getting the real-time data (note the number after DD: in the Chart Header for the CQG connection shows -00:00:01, and 1 second would just be the difference between your computer's clock and the data feed, so it is nothing to be concerned with.

We really do not see any issue with what we see. Why do you think you are not getting the real-time data when you are connected to your CQG account?
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