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Support Board

Date/Time: Sat, 20 Apr 2024 13:04:04 +0000

How to Post a Message for Support

Real-Time data

View Count: 270

[2023-01-25 15:22:32] #1 [Go To First Post]
Daren Hampton - Posts: 20
I currently have an account with AMP Futures. The data package that I use with them is the Sierra Denali package and I just have the order routing. What part of the settings am I missing to get the real time data?

[2023-01-25 17:10:43] #2 [Go To First Post]
John - SC Support - Posts: 30976
Everything on your account looks good, so there is no issues there. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-26 04:09:29] #3 [Go To First Post]
Daren Hampton - Posts: 20
F.US.MESH23 Software version: 2459 64-bit \| 2023-01-25 23:04:42.002 Primary Thread ID: 27312 \| 2023-01-25 23:04:42.002 Usage end date: 2023-02-20 \| 2023-01-25 23:04:42.002 Enabled for: Advanced Features 2. \| 2023-01-25 23:04:42.002 Enabled for: Sierra Chart Historical Data Service. \| 2023-01-25 23:04:42.002 Enabled for: Denali Real-Time Exchange Data Feed. \| 2023-01-25 23:04:42.002 Enabled for: Delayed Denali Exchange Data Feed. \| 2023-01-25 23:04:42.002 Enabled for exchange2: CME (Trading Account Required) \| 2023-01-25 23:04:42.002 Enabled for exchange2: CBOT (Trading Account Required) \| 2023-01-25 23:04:42.002 Enabled for exchange2: COMEX (Trading Account Required) \| 2023-01-25 23:04:42.002 Enabled for exchange2: NYMEX (Trading Account Required) \| 2023-01-25 23:04:42.002 Enabled for exchange2: fairx_exchange.data \| 2023-01-25 23:04:42.002 Enabled for exchange2: NASDAQ US stock data \| 2023-01-25 23:04:42.002 Allow Support for Sierra Chart Data Feeds is enabled. \| 2023-01-25 23:04:42.002 Current selected Data/Trading service: CQG WebAPI \| 2023-01-25 23:04:42.002 Custom symbol settings values: enabled \| 2023-01-25 23:04:42.002 Chart Update Interval: 500 \| 2023-01-25 23:04:42.002 Intraday Data Storage Time Unit: 0 \| 2023-01-25 23:04:42.002 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2023-01-25 23:04:42.002 2023-01-26 04:04:42 Local computer time in UTC \| 2023-01-25 23:04:42.002 2023-01-25 23:04:42 Local computer time in SC Time Zone \| 2023-01-25 23:04:42.002 2023-01-26 03:57:04 Server time in UTC \| 2023-01-25 23:04:42.002 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2023-01-25 23:04:42.002 Program path: C:\SierraChart\ \| 2023-01-25 23:04:42.002 Data Files path: C:\SierraChart\Data\ \| 2023-01-25 23:04:42.002 OS Version Number: 10.0 \| 2023-01-25 23:04:42.002 Locale Setting: C \| 2023-01-25 23:04:42.002 DLLs: UserContributedStudies_64.dll \| 2023-01-25 23:04:42.003 Allowed protected custom studies: \| 2023-01-25 23:04:42.003 Crash reporter started: true \| 2023-01-25 23:04:42.003 File >> Disconnect selected. \| 2023-01-25 23:04:46.898 CQG WebAPI \| Sending Web API Logoff message. \| 2023-01-25 23:04:46.901 CQG WebSocket socket (2) \| CloseSocket call. \| 2023-01-25 23:04:46.901 CQG WebSocket \| WebSocket closed. \| 2023-01-25 23:04:46.901 CQG WebAPI \| WebSocket closed. \| 2023-01-25 23:04:46.901 SC Data - All Services \| Waiting for socket receive thread to end \| 2023-01-25 23:04:46.901 CQG WebSocket socket (2) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2023-01-25 23:04:46.901 DTC Client socket (1) \| CloseSocket call. \| 2023-01-25 23:04:46.901 SC Data - All Services \| Disconnected from the server. \| 2023-01-25 23:04:46.901 CQG WebAPI \| Disconnected. \| 2023-01-25 23:04:46.901 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2023-01-25 23:04:46.901 CQG WebSocket socket (2) \| Write has completed. Shutdown being performed. \| 2023-01-25 23:04:46.939 CQG WebSocket socket (2) \| Shutdown started. Waiting for graceful close. \| 2023-01-25 23:04:46.939 CQG WebAPI \| Connecting to server api.cqg.com \| 2023-01-25 23:05:02.625 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2023-01-25 23:05:02.625 CQG WebSocket socket (3) \| Creating socket. Using TLS 1.2. \| 2023-01-25 23:05:02.772 CQG WebSocket socket (3) \| New receive buffer size: 5242880 \| 2023-01-25 23:05:02.772 CQG WebSocket socket (3) \| Connecting to IP: 208.48.16.17. \| 2023-01-25 23:05:02.772 CQG WebSocket \| Opening WebSocket. \| 2023-01-25 23:05:02.814 CQG WebSocket \| Sending WebSocket handshake. \| 2023-01-25 23:05:02.815 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2023-01-25 23:05:03.385 CQG WebSocket \| Server header \| Connection: upgrade \| 2023-01-25 23:05:03.385 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: Be8j8gVjs9cOHGMzEXByQgh9SbQ= \| 2023-01-25 23:05:03.385 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2023-01-25 23:05:03.385 CQG WebSocket \| Server header \| Upgrade: websocket \| 2023-01-25 23:05:03.385 CQG WebSocket \| Server header \| \| 2023-01-25 23:05:03.385 CQG WebSocket \| Web socket state is now open. \| 2023-01-25 23:05:03.385 CQG WebAPI \| WebSocket connected. \| 2023-01-25 23:05:03.385 CQG WebAPI \| Sending market data logon message. \| 2023-01-25 23:05:03.385 CQG WebAPI \| Base Time: 2022-12-18T07:52:20. 2022-12-18 07:52:20 \| 2023-01-25 23:05:06.804 CQG WebAPI \| Logon successful. Session Token = j4PWpScFQi7mx3Z/G8TqSg89zXGc9tY2MahHSIjxWiQQYF/AEpB8BJGcFPTInOg815ixV4tYiMU \| 2023-01-25 23:05:06.804 CQG WebAPI \| Connected to server complete. \| 2023-01-25 23:05:06.804 Triggering next historical data download in queue. \| 2023-01-25 23:05:06.804 Triggering next historical data download in queue. \| 2023-01-25 23:05:06.804 Triggering next historical data download in queue. \| 2023-01-25 23:05:06.804 Triggering next historical data download in queue. \| 2023-01-25 23:05:06.804 Updated verified funded futures trading account ending date to: 2023-02-25 04:05:06 \| 2023-01-25 23:05:06.805 CQG WebAPI \| Sending Trade Accounts request message. \| 2023-01-25 23:05:06.808 No download requests in the queue to start downloads for. \| 2023-01-25 23:05:06.808 No download requests in the queue to start downloads for. \| 2023-01-25 23:05:06.808 No download requests in the queue to start downloads for. \| 2023-01-25 23:05:06.808 No download requests in the queue to start downloads for. \| 2023-01-25 23:05:06.808 CQG WebAPI \| Brokerage name: AMP. Account Name: 134664 \| 2023-01-25 23:05:07.018 Updated verified funded futures trading account ending date to: 2023-02-25 04:05:07 \| 2023-01-25 23:05:07.018 CQG WebAPI \| Sending collateral subscribe request. \| 2023-01-25 23:05:07.018 Mapping F.US.MESH23 to MESH23. Service code: cme \| 2023-01-25 23:05:07.213 Using symbol data fast lookup vector \| 2023-01-25 23:05:07.213 SC Data - All Services \| Starting real-time market data updates for: F.US.MESH23 (MESH23). ID: 1 Service code: cme \| 2023-01-25 23:05:07.213 SC Data - All Services \| Connecting to the server ds26.sierracharts.com. Port 443 \| 2023-01-25 23:05:07.213 CQG WebAPI \| Sending symbol resolution request for F.US.MESH23. ID: 547274 \| 2023-01-25 23:05:07.213 SC Data - All Services \| Requesting security definition data for: F.US.MESH23 (MESH23). ID: 1 \| 2023-01-25 23:05:07.213 Added historical Intraday data request for F.US.MESH23 to the queue. \| 2023-01-25 23:05:07.213 Intraday data recording state for symbol F.US.MESH23 is set to download 'Pending'. \| 2023-01-25 23:05:07.213 Triggering next historical data download in queue. \| 2023-01-25 23:05:07.213 Delaying start of download for F.US.MESH23. \| 2023-01-25 23:05:07.214 DTC Client socket (4) \| Creating socket. \| 2023-01-25 23:05:07.217 DTC Client socket (4) \| New receive buffer size: 5242880 \| 2023-01-25 23:05:07.217 DTC Client socket (4) \| Connecting to IP: 142.215.17.188. \| 2023-01-25 23:05:07.217 CQG WebAPI \| Sending positions subscribe request. RequestID: 547275 \| 2023-01-25 23:05:07.275 CQG WebAPI \| Sending orders subscribe request. RequestID: 547276 \| 2023-01-25 23:05:07.275 CQG WebAPI \| Received symbol resolution report for symbol F.US.MESH23. Search Symbol: F.US.MESH23. Request ID: 547274. Contract ID: 1. \| 2023-01-25 23:05:07.277 SC Data - All Services \| Network connection to server complete. \| 2023-01-25 23:05:07.289 SC Data - All Services \| Starting socket receive thread. \| 2023-01-25 23:05:07.289 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2023-01-25 23:05:07.290 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2023-01-25 23:05:07.362 SC Data - All Services \| Sending logon request message. \| 2023-01-25 23:05:07.362 SC Data - All Services \| Received logon response. \| 2023-01-25 23:05:08.240 SC Data - All Services \| Server Name: SC Realtime Server. \| 2023-01-25 23:05:08.240 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2023-01-25 23:05:08.240 SC Data - All Services \| Successfully connected. \| 2023-01-25 23:05:08.240 SC Data - All Services \| Trading is not supported. \| 2023-01-25 23:05:08.240 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.MESH23 -> MESH23 \| 2023-01-25 23:05:08.240 SC Data - All Services \| Received security definition for symbol F.US.MESH23 \| 2023-01-25 23:05:08.383 HD Request # 22 \| Downloading Intraday chart data for F.US.MESH23 to the file F.US.MESH23.scid. Service: cme \| 2023-01-25 23:05:13.099 HD Request # 22 \| Download start date-time: 2023-01-25 23:04:45.000000. File last date-time: 2023-01-25 23:04:45.922002 \| 2023-01-25 23:05:13.099 HD Request # 22 \| Using server: ds23.sierracharts.com port 10149 \| 2023-01-25 23:05:13.100 Socket (5) \| Creating socket. \| 2023-01-25 23:05:13.168 Socket (5) \| New receive buffer size: 5242880 \| 2023-01-25 23:05:13.168 Socket (5) \| Connecting to IP: 142.215.17.190. \| 2023-01-25 23:05:13.168 HD Request # 22 \| Setting DTC encoding to Binary VLS \| 2023-01-25 23:05:13.463 HD Request # 22 \| Sending historical data logon request message. \| 2023-01-25 23:05:13.463 HD Request # 22 \| Requesting Intraday data. Start date-time: 2023-01-25 23:04:45. Record interval: 0. Symbol: MESH23 \| 2023-01-25 23:05:14.281 HD Request # 22 \| Decompressing data. \| 2023-01-25 23:05:14.342 HD Request # 22 \| Receiving Intraday data for F.US.MESH23 starting at 2023-01-25 23:04:45.921000 \| 2023-01-25 23:05:14.345 Socket (5) \| CloseSocket call. \| 2023-01-25 23:05:14.347 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2023-01-25 23:05:14.347 Historical data download thread signaled to stop. \| 2023-01-25 23:05:14.348 HD Request # 22 \| Timestamp of first Intraday data file record written: 2023-01-25 23:04:47.726000. \| 2023-01-25 23:05:14.348 HD Request # 22 \| Received 49 Intraday data records from 2023-01-25 23:04:45.921000 to 2023-01-25 23:05:08.884000 (23.0 seconds) and wrote 39 records for F.US.MESH23 \| 2023-01-25 23:05:14.349 HD Request # 22 \| Add time&sales data \| Remembered last file record date-time: 2023-01-26 04:05:08.884000 \| 2023-01-25 23:05:14.358 HD Request # 22 \| Completion time: 1s. \| 2023-01-25 23:05:14.358 HD Request # 22 \| Intraday data download complete for F.US.MESH23. Unique request ID: 22 \| 2023-01-25 23:05:14.358 Removing historical data download ID 22. \| 2023-01-25 23:05:14.358 Real-time Intraday chart data file updates started for F.US.MESH23 \| 2023-01-25 23:05:14.358 Intraday chart data file opened for F.US.MESH23 \| 2023-01-25 23:05:14.358 HD Request # 22 \| Enabling Intraday chart updating for symbol. \| 2023-01-25 23:05:14.358 Triggering next historical data download in queue. \| 2023-01-25 23:05:14.358 No download requests in the queue to start downloads for. \| 2023-01-25 23:05:14.358 Socket (5) \| Socket gracefully closed by remote side. \| 2023-01-25 23:05:14.384 Socket (5) \| Closed. \| 2023-01-25 23:05:14.384 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESH23.scid. Thread ID: 25908 \| 2023-01-25 23:05:20.374 File >> Disconnect selected. \| 2023-01-25 23:06:52.318 CQG WebAPI \| Sending Web API Logoff message. \| 2023-01-25 23:06:52.322 CQG WebSocket socket (3) \| CloseSocket call. \| 2023-01-25 23:06:52.322 CQG WebSocket \| WebSocket closed. \| 2023-01-25 23:06:52.322 CQG WebAPI \| WebSocket closed. \| 2023-01-25 23:06:52.322 CQG WebSocket socket (3) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2023-01-25 23:06:52.322 SC Data - All Services \| Waiting for socket receive thread to end \| 2023-01-25 23:06:52.322 DTC Client socket (4) \| CloseSocket call. \| 2023-01-25 23:06:52.322 DTC Client socket (4) \| Shutdown started. Waiting for graceful close. \| 2023-01-25 23:06:52.322 SC Data - All Services \| Disconnected from the server. \| 2023-01-25 23:06:52.322 CQG WebAPI \| Disconnected. \| 2023-01-25 23:06:52.322 CQG WebSocket socket (3) \| Write has completed. Shutdown being performed. \| 2023-01-25 23:06:52.348 CQG WebSocket socket (3) \| Shutdown started. Waiting for graceful close. \| 2023-01-25 23:06:52.349 DTC Client socket (4) \| Socket gracefully closed by remote side. \| 2023-01-25 23:06:52.482 DTC Client socket (4) \| Closed. \| 2023-01-25 23:06:52.482 DTC Client socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2023-01-25 23:06:57.479 DTC Client socket (1) \| Closed. \| 2023-01-25 23:06:57.479 CQG WebSocket socket (2) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2023-01-25 23:06:57.479 CQG WebSocket socket (2) \| Closed. \| 2023-01-25 23:06:57.480 CQG WebAPI \| Connecting to server api.cqg.com \| 2023-01-25 23:07:07.876 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2023-01-25 23:07:07.876 CQG WebSocket socket (4) \| Creating socket. Using TLS 1.2. \| 2023-01-25 23:07:07.880 CQG WebSocket socket (4) \| New receive buffer size: 5242880 \| 2023-01-25 23:07:07.880 CQG WebSocket socket (4) \| Connecting to IP: 208.48.16.17. \| 2023-01-25 23:07:07.880 CQG WebSocket \| Opening WebSocket. \| 2023-01-25 23:07:07.920 CQG WebSocket \| Sending WebSocket handshake. \| 2023-01-25 23:07:07.920 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2023-01-25 23:07:08.254 CQG WebSocket \| Server header \| Connection: upgrade \| 2023-01-25 23:07:08.254 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: zF2p7AKbleSWsZhrDLQ0v12XqRc= \| 2023-01-25 23:07:08.254 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2023-01-25 23:07:08.254 CQG WebSocket \| Server header \| Upgrade: websocket \| 2023-01-25 23:07:08.254 CQG WebSocket \| Server header \| \| 2023-01-25 23:07:08.254 CQG WebSocket \| Web socket state is now open. \| 2023-01-25 23:07:08.254 CQG WebAPI \| WebSocket connected. \| 2023-01-25 23:07:08.254 CQG WebAPI \| Sending market data logon message. \| 2023-01-25 23:07:08.254 CQG WebAPI \| Base Time: 2022-12-18T07:52:20. 2022-12-18 07:52:20 \| 2023-01-25 23:07:08.359 CQG WebAPI \| Logon successful. Session Token = rhwpkQCJMQCGzZADmdyF4c4jTUr9McyXOSlZSBE74LkCKaAd5OuA9hr8LaCEVXz+BAbfU7Cm6oH \| 2023-01-25 23:07:08.359 CQG WebAPI \| Connected to server complete. \| 2023-01-25 23:07:08.359 Triggering next historical data download in queue. \| 2023-01-25 23:07:08.359 Triggering next historical data download in queue. \| 2023-01-25 23:07:08.359 Triggering next historical data download in queue. \| 2023-01-25 23:07:08.359 Triggering next historical data download in queue. \| 2023-01-25 23:07:08.359 Updated verified funded futures trading account ending date to: 2023-02-25 04:07:08 \| 2023-01-25 23:07:08.359 CQG WebAPI \| Sending Trade Accounts request message. \| 2023-01-25 23:07:08.362 No download requests in the queue to start downloads for. \| 2023-01-25 23:07:08.362 No download requests in the queue to start downloads for. \| 2023-01-25 23:07:08.362 No download requests in the queue to start downloads for. \| 2023-01-25 23:07:08.362 No download requests in the queue to start downloads for. \| 2023-01-25 23:07:08.362 Mapping F.US.MESH23 to MESH23. Service code: cme \| 2023-01-25 23:07:08.419 Using symbol data fast lookup vector \| 2023-01-25 23:07:08.419 SC Data - All Services \| Starting real-time market data updates for: F.US.MESH23 (MESH23). ID: 1 Service code: cme \| 2023-01-25 23:07:08.419 SC Data - All Services \| Connecting to the server ds28.sierracharts.com. Port 10048 \| 2023-01-25 23:07:08.419 CQG WebAPI \| Sending symbol resolution request for F.US.MESH23. ID: 547278 \| 2023-01-25 23:07:08.419 SC Data - All Services \| Requesting security definition data for: F.US.MESH23 (MESH23). ID: 1 \| 2023-01-25 23:07:08.419 Added historical Intraday data request for F.US.MESH23 to the queue. \| 2023-01-25 23:07:08.419 Intraday data recording state for symbol F.US.MESH23 is set to download 'Pending'. \| 2023-01-25 23:07:08.419 Triggering next historical data download in queue. \| 2023-01-25 23:07:08.419 DTC Client socket (5) \| Creating socket. \| 2023-01-25 23:07:08.419 DTC Client socket (5) \| New receive buffer size: 5242880 \| 2023-01-25 23:07:08.419 DTC Client socket (5) \| Connecting to IP: 142.215.18.147. \| 2023-01-25 23:07:08.419 Delaying start of download for F.US.MESH23. \| 2023-01-25 23:07:08.420 CQG WebAPI \| Brokerage name: AMP. Account Name: 134664 \| 2023-01-25 23:07:08.449 Updated verified funded futures trading account ending date to: 2023-02-25 04:07:08 \| 2023-01-25 23:07:08.449 CQG WebAPI \| Sending collateral subscribe request. \| 2023-01-25 23:07:08.449 CQG WebAPI \| Received symbol resolution report for symbol F.US.MESH23. Search Symbol: F.US.MESH23. Request ID: 547278. Contract ID: 1. \| 2023-01-25 23:07:08.457 SC Data - All Services \| Network connection to server complete. \| 2023-01-25 23:07:08.460 SC Data - All Services \| Starting socket receive thread. \| 2023-01-25 23:07:08.460 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2023-01-25 23:07:08.460 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2023-01-25 23:07:08.515 SC Data - All Services \| Sending logon request message. \| 2023-01-25 23:07:08.515 CQG WebAPI \| Sending positions subscribe request. RequestID: 547280 \| 2023-01-25 23:07:08.599 CQG WebAPI \| Sending orders subscribe request. RequestID: 547281 \| 2023-01-25 23:07:08.599 SC Data - All Services \| Received logon response. \| 2023-01-25 23:07:09.383 SC Data - All Services \| Server Name: SC Realtime Server. \| 2023-01-25 23:07:09.383 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2023-01-25 23:07:09.383 SC Data - All Services \| Successfully connected. \| 2023-01-25 23:07:09.383 SC Data - All Services \| Trading is not supported. \| 2023-01-25 23:07:09.383 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.MESH23 -> MESH23 \| 2023-01-25 23:07:09.383 SC Data - All Services \| Received security definition for symbol F.US.MESH23 \| 2023-01-25 23:07:09.510 HD Request # 23 \| Downloading Intraday chart data for F.US.MESH23 to the file F.US.MESH23.scid. Service: cme \| 2023-01-25 23:07:14.061 HD Request # 23 \| Download start date-time: 2023-01-25 23:06:50.000000. File last date-time: 2023-01-25 23:06:50.557001 \| 2023-01-25 23:07:14.061 HD Request # 23 \| Using server: ds26.sierracharts.com port 10150 \| 2023-01-25 23:07:14.061 Socket (6) \| Creating socket. \| 2023-01-25 23:07:14.061 Socket (6) \| New receive buffer size: 5242880 \| 2023-01-25 23:07:14.061 Socket (6) \| Connecting to IP: 142.215.17.188. \| 2023-01-25 23:07:14.061 HD Request # 23 \| Setting DTC encoding to Binary VLS \| 2023-01-25 23:07:14.295 HD Request # 23 \| Sending historical data logon request message. \| 2023-01-25 23:07:14.295 HD Request # 23 \| Requesting Intraday data. Start date-time: 2023-01-25 23:06:50. Record interval: 0. Symbol: MESH23 \| 2023-01-25 23:07:14.909 HD Request # 23 \| Decompressing data. \| 2023-01-25 23:07:15.012 HD Request # 23 \| Receiving Intraday data for F.US.MESH23 starting at 2023-01-25 23:06:50.557000 \| 2023-01-25 23:07:15.014 Socket (6) \| CloseSocket call. \| 2023-01-25 23:07:15.015 Socket (6) \| Shutdown started. Waiting for graceful close. \| 2023-01-25 23:07:15.015 Historical data download thread signaled to stop. \| 2023-01-25 23:07:15.015 HD Request # 23 \| Timestamp of first Intraday data file record written: 2023-01-25 23:06:54.856000. \| 2023-01-25 23:07:15.015 HD Request # 23 \| Received 12 Intraday data records from 2023-01-25 23:06:50.557000 to 2023-01-25 23:07:12.734001 (22.2 seconds) and wrote 10 records for F.US.MESH23 \| 2023-01-25 23:07:15.015 HD Request # 23 \| Add time&sales data \| Remembered last file record date-time: 2023-01-26 04:07:12.734001 \| 2023-01-25 23:07:15.019 Added 1 Time and Sales records to Intraday data file for F.US.MESH23 after download. \| 2023-01-25 23:07:15.019 HD Request # 23 \| Completion time: 1s. \| 2023-01-25 23:07:15.019 HD Request # 23 \| Intraday data download complete for F.US.MESH23. Unique request ID: 23 \| 2023-01-25 23:07:15.019 Removing historical data download ID 23. \| 2023-01-25 23:07:15.019 Real-time Intraday chart data file updates started for F.US.MESH23 \| 2023-01-25 23:07:15.019 Intraday chart data file opened for F.US.MESH23 \| 2023-01-25 23:07:15.019 HD Request # 23 \| Enabling Intraday chart updating for symbol. \| 2023-01-25 23:07:15.019 Triggering next historical data download in queue. \| 2023-01-25 23:07:15.019 No download requests in the queue to start downloads for. \| 2023-01-25 23:07:15.019 Socket (6) \| Socket gracefully closed by remote side. \| 2023-01-25 23:07:15.117 Socket (6) \| Closed. \| 2023-01-25 23:07:15.117 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESH23.scid. Thread ID: 25908 \| 2023-01-25 23:07:20.993 DTC Client socket (1) \| Deleting network socket now after delay. \| 2023-01-25 23:07:27.493 CQG WebSocket socket (2) \| Deleting network socket now after delay. \| 2023-01-25 23:07:27.493 CQG WebSocket socket (3) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2023-01-25 23:08:57.523 CQG WebSocket socket (3) \| Closed. \| 2023-01-25 23:08:57.523


Sierra Chart 2459 MySandP CQG WebAPI 2023-01-25 23_05_43 W.png / V - Attached On 2023-01-26 04:07:52 UTC - Size: 442.73 KB - 54 views

[2023-01-26 15:34:48] #4 [Go To First Post]
Daren Hampton - Posts: 20
https://www.sierrachart.com/image.php?Image=1674747069211.png This image is of me connected to CQG thru my broker and with support for Sierra Data enabled. https://www.sierrachart.com/image.php?Image=1674747215167.png This image is of the same symbol but with SC Data - All services enabled. I don't want to be a pest, just want to get this problem fixed.

[2023-01-26 17:32:06] #5 [Go To First Post]
John - SC Support - Posts: 30976
Your Message Log is showing that you are getting the real-time data, and the images of the charts shows that you are getting the real-time data (note the number after DD: in the Chart Header for the CQG connection shows -00:00:01, and 1 second would just be the difference between your computer's clock and the data feed, so it is nothing to be concerned with. We really do not see any issue with what we see. Why do you think you are not getting the real-time data when you are connected to your CQG account? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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