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Date/Time: Fri, 27 Jan 2023 17:50:05 +0000



Historical Data Missing

View Count: 125

[2023-01-21 07:20:04]
User163633 - Posts: 5
This refers to SC standard EURUSD intraday data.

I was attempting to Market Replay. I run with 60 days of data downloaded.

This morning:
I could replay up to and including 2023-01-03
I could replay after 2023-01-09

The days between these two dates were missing.

I followed instructions and attempted to re-download the data. The situation has become worse with less data now available.

I now have data starting 2023-01-16 despite 60 days being the download limit.

I have tried changing the download limit (up and down) with no change in the result.

Any suggestions for what else I should try?

Thanks
[2023-01-21 10:35:31]
Sierra_Chart Engineering - Posts: 6349
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

Or, in the case of a Continuous Futures Contract chart, follow these instructions:
Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data

After about a minute provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-21 11:27:08]
User163633 - Posts: 5
Reading Internal Order ID file. | 2023-01-21 12:24:08.956
Reading Trade Orders file. | 2023-01-21 12:24:09.026
Reading Trade Positions file. | 2023-01-21 12:24:09.027
Reading Trade Account Data files. | 2023-01-21 12:24:09.027
UDPListener (1600). Port 22904 | Listening on UDP port 22904. | 2023-01-21 12:24:09.029
Software version: 2466 64-bit | 2023-01-21 12:24:09.029
Primary Thread ID: 13052 | 2023-01-21 12:24:09.029
Usage end date: 2023-06-12 | 2023-01-21 12:24:09.029
Enabled for: Sierra Chart Historical Data Service. | 2023-01-21 12:24:09.029
Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-21 12:24:09.029
Enabled for exchange2: fairx_exchange.data | 2023-01-21 12:24:09.029
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-21 12:24:09.029
Current selected Data/Trading service: SC Data - All Services | 2023-01-21 12:24:09.029
Custom symbol settings values: enabled | 2023-01-21 12:24:09.029
Chart Update Interval: 500 | 2023-01-21 12:24:09.029
Intraday Data Storage Time Unit: 0 | 2023-01-21 12:24:09.029
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2023-01-21 12:24:09.029
2023-01-21 11:24:09 Local computer time in UTC | 2023-01-21 12:24:09.029
2023-01-21 12:24:09 Local computer time in SC Time Zone | 2023-01-21 12:24:09.029
2023-01-21 11:24:14 Server time in UTC | 2023-01-21 12:24:09.029
Local computer UTC time and Server UTC time difference: 6 seconds. | 2023-01-21 12:24:09.029
Notice: Your computer's clock is off by 6 seconds. For help with this, press the 'Send for Analysis' button. | 2023-01-21 12:24:09.029
Program path: C:\SierraChart\ | 2023-01-21 12:24:09.029
Data Files path: C:\SierraChart\Data\ | 2023-01-21 12:24:09.029
OS Version Number: 10.0 | 2023-01-21 12:24:09.029
Locale Setting: C | 2023-01-21 12:24:09.029
DLLs: GreenEmerald_64.dll, Tradeteamio_RETMT_64.dll, Tradeteamio_studies_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-01-21 12:24:09.030
Allowed protected custom studies: | 2023-01-21 12:24:09.030
Crash reporter started: true | 2023-01-21 12:24:09.030

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-01-21 12:24:09.042
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-01-21 12:24:09.052
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-01-21 12:24:09.087
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-01-21 12:24:09.087
Received 5 login tokens. | 2023-01-21 12:24:09.171
Symbol settings MD5 received. Request ID: 1. | 2023-01-21 12:24:10.719
Symbol settings are up-to-date for scdataallservices. | 2023-01-21 12:24:10.719
Files to Open on Startup | Opening file: EURUSD.cht | 2023-01-21 12:24:13.252
Loading DLL: C:\SierraChart\Data\Tradeteamio_RETMT.dll (Tradeteamio_RETMT_64.dll). Handle: 66000000 | 2023-01-21 12:24:13.281
EURUSD 2 Min #8 | Reloading chart. | 2023-01-21 12:24:13.300
EURUSD 10 Min #2 | Reloading chart. | 2023-01-21 12:24:13.308
EURUSD 5 Min #4 | Reloading chart. | 2023-01-21 12:24:13.318
EURUSD 2 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-21 12:24:13.571
Using Bid/Ask average for last trade price for EURUSD | 2023-01-21 12:24:13.803
Using symbol data fast lookup vector | 2023-01-21 12:24:13.803
Starting DelayedDownloadMonitoringTimer | 2023-01-21 12:24:13.803
Starting HDTimeoutTimer | 2023-01-21 12:24:13.803
Added historical Intraday data request for EURUSD to the queue. | 2023-01-21 12:24:13.803
Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-01-21 12:24:13.803
Triggering next historical data download in queue. | 2023-01-21 12:24:13.803
HD Request # 1 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2023-01-21 12:24:13.809
HD Request # 1 | Download start date-time: 2023-01-20 22:58:59.000000. File last date-time: 2023-01-20 22:58:59.857000 | 2023-01-21 12:24:13.810
HD Request # 1 | Using server: ds4.sierracharts.com port 10149 | 2023-01-21 12:24:13.810
Socket (1) | Creating socket. | 2023-01-21 12:24:13.811
Socket (1) | New receive buffer size: 5242880 | 2023-01-21 12:24:13.811
Socket (1) | Connecting to IP: 142.215.18.102. | 2023-01-21 12:24:13.811
HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-01-21 12:24:14.043
HD Request # 1 | Sending historical data logon request message. | 2023-01-21 12:24:14.043
HD Request # 1 | Requesting Intraday data. Start date-time: 2023-01-20 22:58:59. Record interval: 0. Symbol: EURUSD | 2023-01-21 12:24:14.681
HD Request # 1 | Decompressing data. | 2023-01-21 12:24:14.790
HD Request # 1 | Receiving Intraday data for EURUSD starting at 2023-01-20 22:58:59.857000 | 2023-01-21 12:24:14.790
Socket (1) | CloseSocket call. | 2023-01-21 12:24:14.790
Historical data download thread signaled to stop. | 2023-01-21 12:24:14.790
Socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-21 12:24:14.790
HD Request # 1 | Received 1 Intraday data record from 2023-01-20 22:58:59.857000 to 2023-01-20 22:58:59.857000 (0.0 seconds) and wrote 0 records for EURUSD | 2023-01-21 12:24:14.790
HD Request # 1 | Completion time: 1s. | 2023-01-21 12:24:14.791
HD Request # 1 | Intraday data download complete for EURUSD. Unique request ID: 1 | 2023-01-21 12:24:14.791
Removing historical data download ID 1. | 2023-01-21 12:24:14.791
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-01-21 12:24:14.791

Triggering next historical data download in queue. | 2023-01-21 12:24:14.791
Historical data for EURUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-01-21 12:24:14.791
No download requests in the queue to start downloads for. | 2023-01-21 12:24:14.791
Socket (1) | Socket gracefully closed by remote side. | 2023-01-21 12:24:14.898
Socket (1) | Closed. | 2023-01-21 12:24:14.898

SC Data - All Services | Connected to server complete. | 2023-01-21 12:24:15.319
Triggering next historical data download in queue. | 2023-01-21 12:24:15.319
Triggering next historical data download in queue. | 2023-01-21 12:24:15.319
Triggering next historical data download in queue. | 2023-01-21 12:24:15.319
Triggering next historical data download in queue. | 2023-01-21 12:24:15.319
No download requests in the queue to start downloads for. | 2023-01-21 12:24:15.327
No download requests in the queue to start downloads for. | 2023-01-21 12:24:15.327
No download requests in the queue to start downloads for. | 2023-01-21 12:24:15.327
No download requests in the queue to start downloads for. | 2023-01-21 12:24:15.327
Using Bid/Ask average for last trade price for EURUSD | 2023-01-21 12:24:15.327
Using symbol data fast lookup vector | 2023-01-21 12:24:15.327
SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 1 Service code: fxcm | 2023-01-21 12:24:15.327
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2023-01-21 12:24:15.327
DTC Client socket (1) | Creating socket. | 2023-01-21 12:24:15.328
DTC Client socket (1) | New receive buffer size: 5242880 | 2023-01-21 12:24:15.328
DTC Client socket (1) | Connecting to IP: 142.215.18.102. | 2023-01-21 12:24:15.328
SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 1 | 2023-01-21 12:24:15.329
Added historical Intraday data request for EURUSD to the queue. | 2023-01-21 12:24:15.329
Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-01-21 12:24:15.329
Triggering next historical data download in queue. | 2023-01-21 12:24:15.329
Delaying start of download for EURUSD. | 2023-01-21 12:24:15.335
SC DTC Data with Market Depth | Network connection to server complete. | 2023-01-21 12:24:15.434
SC DTC Data with Market Depth | Starting socket receive thread. | 2023-01-21 12:24:15.434
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-21 12:24:15.435
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2023-01-21 12:24:15.571
SC DTC Data with Market Depth | Sending logon request message. | 2023-01-21 12:24:15.571
SC DTC Data with Market Depth | Received logon response. | 2023-01-21 12:24:16.291
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2023-01-21 12:24:16.291
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2023-01-21 12:24:16.291
SC DTC Data with Market Depth | Successfully connected. | 2023-01-21 12:24:16.291
SC DTC Data with Market Depth | Trading is not supported. | 2023-01-21 12:24:16.291
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2023-01-21 12:24:16.291
SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2023-01-21 12:24:16.479
HD Request # 2 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2023-01-21 12:24:21.829
HD Request # 2 | Download start date-time: 2023-01-20 22:58:59.000000. File last date-time: 2023-01-20 22:58:59.857000 | 2023-01-21 12:24:21.831
HD Request # 2 | Using server: ds12.sierracharts.com port 10150 | 2023-01-21 12:24:21.831
Socket (2) | Creating socket. | 2023-01-21 12:24:21.833
Socket (2) | New receive buffer size: 5242880 | 2023-01-21 12:24:21.833
Socket (2) | Connecting to IP: 142.215.18.101. | 2023-01-21 12:24:21.833
HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-01-21 12:24:22.062
HD Request # 2 | Sending historical data logon request message. | 2023-01-21 12:24:22.062
HD Request # 2 | Requesting Intraday data. Start date-time: 2023-01-20 22:58:59. Record interval: 0. Symbol: EURUSD | 2023-01-21 12:24:22.683
HD Request # 2 | Decompressing data. | 2023-01-21 12:24:22.788
HD Request # 2 | Receiving Intraday data for EURUSD starting at 2023-01-20 22:58:59.857000 | 2023-01-21 12:24:22.789
Socket (2) | CloseSocket call. | 2023-01-21 12:24:22.789
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-21 12:24:22.789
Historical data download thread signaled to stop. | 2023-01-21 12:24:22.791
HD Request # 2 | Received 1 Intraday data record from 2023-01-20 22:58:59.857000 to 2023-01-20 22:58:59.857000 (0.0 seconds) and wrote 0 records for EURUSD | 2023-01-21 12:24:22.791
HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2023-01-20 21:58:59.857000 | 2023-01-21 12:24:22.791
HD Request # 2 | Completion time: 1s. | 2023-01-21 12:24:22.792
HD Request # 2 | Intraday data download complete for EURUSD. Unique request ID: 2 | 2023-01-21 12:24:22.792
Removing historical data download ID 2. | 2023-01-21 12:24:22.792
Real-time Intraday chart data file updates started for EURUSD | 2023-01-21 12:24:22.792
Intraday chart data file opened for EURUSD | 2023-01-21 12:24:22.792
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-01-21 12:24:22.792

Triggering next historical data download in queue. | 2023-01-21 12:24:22.792
No download requests in the queue to start downloads for. | 2023-01-21 12:24:22.792
Socket (2) | Socket gracefully closed by remote side. | 2023-01-21 12:24:22.894
Socket (2) | Closed. | 2023-01-21 12:24:22.894
Added historical Intraday data request for EURUSD to the queue. | 2023-01-21 12:24:49.092
Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-01-21 12:24:49.092
Triggering next historical data download in queue. | 2023-01-21 12:24:49.092
HD Request # 3 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2023-01-21 12:24:49.092
Reloading all charts with filename: EURUSD.scid | 2023-01-21 12:24:49.118
HD Request # 3 | Download start date-time: 2023-01-16 12:24:49.000000. File last date-time: 00:00:00.000000 | 2023-01-21 12:24:49.120
HD Request # 3 | Using server: ds13-3.sierracharts.com port 10149 | 2023-01-21 12:24:49.120
Socket (2) | Creating socket. | 2023-01-21 12:24:49.121
Socket (2) | New receive buffer size: 5242880 | 2023-01-21 12:24:49.121
Socket (2) | Connecting to IP: 162.251.232.245. | 2023-01-21 12:24:49.121
EURUSD[M] 10 Min #2 | Reloading chart. | 2023-01-21 12:24:49.165
EURUSD[M] 10 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2023-01-21 12:24:49.169
EURUSD[M] 2 Min #8 | Reloading chart. | 2023-01-21 12:24:49.171
EURUSD[M] 2 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2023-01-21 12:24:49.176
EURUSD[M] 5 Min #4 | Reloading chart. | 2023-01-21 12:24:49.179
EURUSD[M] 5 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2023-01-21 12:24:49.185
HD Request # 3 | Setting DTC encoding to Binary VLS | 2023-01-21 12:24:49.422
HD Request # 3 | Sending historical data logon request message. | 2023-01-21 12:24:49.422
HD Request # 3 | Requesting Intraday data. Start date-time: 2023-01-16 12:24:49. Record interval: 0. Symbol: EURUSD | 2023-01-21 12:24:50.205
HD Request # 3 | Decompressing data. | 2023-01-21 12:24:50.353
HD Request # 3 | Receiving Intraday data for EURUSD starting at 2023-01-16 12:24:49.134000 | 2023-01-21 12:24:50.806
HD Request # 3 | Timestamp of first Intraday data file record written: 2023-01-16 12:24:49.134000. | 2023-01-21 12:24:51.267
EURUSD[M] 2 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-21 12:24:51.722
Socket (2) | CloseSocket call. | 2023-01-21 12:24:59.518
Historical data download thread signaled to stop. | 2023-01-21 12:24:59.518
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-21 12:24:59.518
HD Request # 3 | Received 1524139 Intraday data records from 2023-01-16 12:24:49.134000 to 2023-01-20 22:58:59.857000 (4.4 days) and wrote 1524139 records for EURUSD | 2023-01-21 12:24:59.519
HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2023-01-20 21:58:59.857000 | 2023-01-21 12:24:59.623
HD Request # 3 | Completion time: 10s. | 2023-01-21 12:24:59.623
HD Request # 3 | Intraday data download complete for EURUSD. Unique request ID: 3 | 2023-01-21 12:24:59.623
Removing historical data download ID 3. | 2023-01-21 12:24:59.623
Real-time Intraday chart data file updates started for EURUSD | 2023-01-21 12:24:59.623
Intraday chart data file opened for EURUSD | 2023-01-21 12:24:59.623
HD Request # 3 | Enabling Intraday chart updating for symbol. | 2023-01-21 12:24:59.623

Triggering next historical data download in queue. | 2023-01-21 12:24:59.623
No download requests in the queue to start downloads for. | 2023-01-21 12:24:59.623
Socket (2) | Socket gracefully closed by remote side. | 2023-01-21 12:24:59.664
Socket (2) | Closed. | 2023-01-21 12:24:59.664
Saved Chartbook: EURUSD.cht. Time: 0.0080 seconds. | 2023-01-21 12:25:36.369
[2023-01-23 02:49:56]
Sierra_Chart Engineering - Posts: 6349
We do not see a full re-downloaded data in this Message Log.

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-01-23 02:50:02
[2023-01-25 08:57:22]
User163633 - Posts: 5
Well, not downloading data is the problem. I have repeated the task as per the instructions. I am still missing data going back more than 4 days.

Message log below:

Reading Internal Order ID file. | 2023-01-25 09:53:33.134
Reading Trade Orders file. | 2023-01-25 09:53:33.226
Reading Trade Positions file. | 2023-01-25 09:53:33.227
Reading Trade Account Data files. | 2023-01-25 09:53:33.227
UDPListener (1616). Port 22904 | Listening on UDP port 22904. | 2023-01-25 09:53:33.231
Software version: 2466 64-bit | 2023-01-25 09:53:33.231
Primary Thread ID: 13392 | 2023-01-25 09:53:33.231
Usage end date: 2023-06-12 | 2023-01-25 09:53:33.231
Enabled for: Sierra Chart Historical Data Service. | 2023-01-25 09:53:33.231
Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-25 09:53:33.231
Enabled for exchange2: fairx_exchange.data | 2023-01-25 09:53:33.231
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-25 09:53:33.231
Current selected Data/Trading service: SC Data - All Services | 2023-01-25 09:53:33.231
Custom symbol settings values: enabled | 2023-01-25 09:53:33.231
Chart Update Interval: 500 | 2023-01-25 09:53:33.231
Intraday Data Storage Time Unit: 0 | 2023-01-25 09:53:33.231
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2023-01-25 09:53:33.231
2023-01-25 08:53:33 Local computer time in UTC | 2023-01-25 09:53:33.231
2023-01-25 09:53:33 Local computer time in SC Time Zone | 2023-01-25 09:53:33.231
2023-01-25 08:53:32 Server time in UTC | 2023-01-25 09:53:33.231
Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-01-25 09:53:33.231
Program path: C:\SierraChart\ | 2023-01-25 09:53:33.231
Data Files path: C:\SierraChart\Data\ | 2023-01-25 09:53:33.231
OS Version Number: 10.0 | 2023-01-25 09:53:33.231
Locale Setting: C | 2023-01-25 09:53:33.231
DLLs: GreenEmerald_64.dll, Tradeteamio_RETMT_64.dll, Tradeteamio_studies_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-01-25 09:53:33.232
Allowed protected custom studies: | 2023-01-25 09:53:33.232
Crash reporter started: true | 2023-01-25 09:53:33.232

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-01-25 09:53:33.251
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-01-25 09:53:33.260
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-01-25 09:53:33.295
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-01-25 09:53:33.295
Received 5 login tokens. | 2023-01-25 09:53:33.376
Symbol settings MD5 received. Request ID: 1. | 2023-01-25 09:53:34.977
Symbol settings are up-to-date for scdataallservices. | 2023-01-25 09:53:34.977
Files to Open on Startup | Opening file: EURUSD.cht | 2023-01-25 09:53:37.491
Loading DLL: C:\SierraChart\Data\Tradeteamio_RETMT.dll (Tradeteamio_RETMT_64.dll). Handle: 66000000 | 2023-01-25 09:53:37.528
EURUSD 2 Min #8 | Reloading chart. | 2023-01-25 09:53:37.560
EURUSD 10 Min #2 | Reloading chart. | 2023-01-25 09:53:37.577
EURUSD 5 Min #4 | Reloading chart. | 2023-01-25 09:53:37.592
EURUSD 2 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-25 09:53:37.946
Using Bid/Ask average for last trade price for EURUSD | 2023-01-25 09:53:38.189
Using symbol data fast lookup vector | 2023-01-25 09:53:38.189
Starting DelayedDownloadMonitoringTimer | 2023-01-25 09:53:38.189
Starting HDTimeoutTimer | 2023-01-25 09:53:38.189
Added historical Intraday data request for EURUSD to the queue. | 2023-01-25 09:53:38.189
Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-01-25 09:53:38.189
Triggering next historical data download in queue. | 2023-01-25 09:53:38.189
HD Request # 1 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2023-01-25 09:53:38.222
HD Request # 1 | Download start date-time: 2023-01-25 09:53:16.000000. File last date-time: 2023-01-25 09:53:16.100000 | 2023-01-25 09:53:38.222
HD Request # 1 | Using server: ds12.sierracharts.com port 10150 | 2023-01-25 09:53:38.222
Socket (1) | Creating socket. | 2023-01-25 09:53:38.238
Socket (1) | New receive buffer size: 5242880 | 2023-01-25 09:53:38.238
Socket (1) | Connecting to IP: 142.215.18.101. | 2023-01-25 09:53:38.238
HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-01-25 09:53:38.478
HD Request # 1 | Sending historical data logon request message. | 2023-01-25 09:53:38.479
HD Request # 1 | Requesting Intraday data. Start date-time: 2023-01-25 09:53:16. Record interval: 0. Symbol: EURUSD | 2023-01-25 09:53:39.129
HD Request # 1 | Decompressing data. | 2023-01-25 09:53:39.246
HD Request # 1 | Receiving Intraday data for EURUSD starting at 2023-01-25 09:53:16.100000 | 2023-01-25 09:53:39.247
Socket (1) | CloseSocket call. | 2023-01-25 09:53:39.249
Socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-25 09:53:39.249
Historical data download thread signaled to stop. | 2023-01-25 09:53:39.249
HD Request # 1 | Timestamp of first Intraday data file record written: 2023-01-25 09:53:16.530000. | 2023-01-25 09:53:39.249
HD Request # 1 | Received 59 Intraday data records from 2023-01-25 09:53:16.100000 to 2023-01-25 09:53:33.091000 (17.0 seconds) and wrote 58 records for EURUSD | 2023-01-25 09:53:39.250
HD Request # 1 | Completion time: 1s. | 2023-01-25 09:53:39.255
HD Request # 1 | Intraday data download complete for EURUSD. Unique request ID: 1 | 2023-01-25 09:53:39.255
Removing historical data download ID 1. | 2023-01-25 09:53:39.255
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-01-25 09:53:39.255

Triggering next historical data download in queue. | 2023-01-25 09:53:39.255
Historical data for EURUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-01-25 09:53:39.255
No download requests in the queue to start downloads for. | 2023-01-25 09:53:39.255
Socket (1) | Socket gracefully closed by remote side. | 2023-01-25 09:53:39.365
Socket (1) | Closed. | 2023-01-25 09:53:39.366

SC Data - All Services | Connected to server complete. | 2023-01-25 09:53:39.592
Triggering next historical data download in queue. | 2023-01-25 09:53:39.592
Triggering next historical data download in queue. | 2023-01-25 09:53:39.592
Triggering next historical data download in queue. | 2023-01-25 09:53:39.592
Triggering next historical data download in queue. | 2023-01-25 09:53:39.592
No download requests in the queue to start downloads for. | 2023-01-25 09:53:39.629
No download requests in the queue to start downloads for. | 2023-01-25 09:53:39.629
No download requests in the queue to start downloads for. | 2023-01-25 09:53:39.629
No download requests in the queue to start downloads for. | 2023-01-25 09:53:39.629
Using Bid/Ask average for last trade price for EURUSD | 2023-01-25 09:53:39.630
Using symbol data fast lookup vector | 2023-01-25 09:53:39.630
SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 1 Service code: fxcm | 2023-01-25 09:53:39.630
SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2023-01-25 09:53:39.630
DTC Client socket (1) | Creating socket. | 2023-01-25 09:53:39.631
DTC Client socket (1) | New receive buffer size: 5242880 | 2023-01-25 09:53:39.631
DTC Client socket (1) | Connecting to IP: 142.215.18.101. | 2023-01-25 09:53:39.631
SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 1 | 2023-01-25 09:53:39.639
Added historical Intraday data request for EURUSD to the queue. | 2023-01-25 09:53:39.640
Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-01-25 09:53:39.640
Triggering next historical data download in queue. | 2023-01-25 09:53:39.640
SC DTC Data with Market Depth | Network connection to server complete. | 2023-01-25 09:53:39.694
SC DTC Data with Market Depth | Starting socket receive thread. | 2023-01-25 09:53:39.694
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-25 09:53:39.694
Delaying start of download for EURUSD. | 2023-01-25 09:53:39.694
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2023-01-25 09:53:39.873
SC DTC Data with Market Depth | Sending logon request message. | 2023-01-25 09:53:39.873
SC DTC Data with Market Depth | Received logon response. | 2023-01-25 09:53:40.628
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2023-01-25 09:53:40.628
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2023-01-25 09:53:40.628
SC DTC Data with Market Depth | Successfully connected. | 2023-01-25 09:53:40.628
SC DTC Data with Market Depth | Trading is not supported. | 2023-01-25 09:53:40.628
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2023-01-25 09:53:40.628
SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2023-01-25 09:53:40.849
HD Request # 2 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2023-01-25 09:53:45.226
HD Request # 2 | Download start date-time: 2023-01-25 09:53:33.000000. File last date-time: 2023-01-25 09:53:33.091000 | 2023-01-25 09:53:45.227
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2023-01-25 09:53:45.227
Socket (2) | Creating socket. | 2023-01-25 09:53:45.234
Socket (2) | New receive buffer size: 5242880 | 2023-01-25 09:53:45.234
Socket (2) | Connecting to IP: 142.215.18.102. | 2023-01-25 09:53:45.234
HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-01-25 09:53:45.467
HD Request # 2 | Sending historical data logon request message. | 2023-01-25 09:53:45.467
HD Request # 2 | Requesting Intraday data. Start date-time: 2023-01-25 09:53:33. Record interval: 0. Symbol: EURUSD | 2023-01-25 09:53:46.115
HD Request # 2 | Decompressing data. | 2023-01-25 09:53:46.231
HD Request # 2 | Receiving Intraday data for EURUSD starting at 2023-01-25 09:53:33.091000 | 2023-01-25 09:53:46.232
Socket (2) | CloseSocket call. | 2023-01-25 09:53:46.233
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-25 09:53:46.234
Historical data download thread signaled to stop. | 2023-01-25 09:53:46.234
HD Request # 2 | Timestamp of first Intraday data file record written: 2023-01-25 09:53:38.180000. | 2023-01-25 09:53:46.234
HD Request # 2 | Received 17 Intraday data records from 2023-01-25 09:53:33.091000 to 2023-01-25 09:53:44.258000 (11.2 seconds) and wrote 16 records for EURUSD | 2023-01-25 09:53:46.234
HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2023-01-25 08:53:44.258000 | 2023-01-25 09:53:46.241
HD Request # 2 | Completion time: 1s. | 2023-01-25 09:53:46.241
HD Request # 2 | Intraday data download complete for EURUSD. Unique request ID: 2 | 2023-01-25 09:53:46.241
Removing historical data download ID 2. | 2023-01-25 09:53:46.241
Real-time Intraday chart data file updates started for EURUSD | 2023-01-25 09:53:46.241
Intraday chart data file opened for EURUSD | 2023-01-25 09:53:46.241
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-01-25 09:53:46.241

Triggering next historical data download in queue. | 2023-01-25 09:53:46.241
No download requests in the queue to start downloads for. | 2023-01-25 09:53:46.242
Socket (2) | Socket gracefully closed by remote side. | 2023-01-25 09:53:46.348
Socket (2) | Closed. | 2023-01-25 09:53:46.349
Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 1760 | 2023-01-25 09:53:48.356
Added historical Intraday data request for EURUSD to the queue. | 2023-01-25 09:53:57.671
Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-01-25 09:53:57.671
Triggering next historical data download in queue. | 2023-01-25 09:53:57.671
HD Request # 3 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2023-01-25 09:53:57.672
Reloading all charts with filename: EURUSD.scid | 2023-01-25 09:53:57.695
HD Request # 3 | Download start date-time: 2023-01-20 09:53:57.000000. File last date-time: 00:00:00.000000 | 2023-01-25 09:53:57.697
HD Request # 3 | Using server: ds13-3.sierracharts.com port 10150 | 2023-01-25 09:53:57.697
Socket (2) | Creating socket. | 2023-01-25 09:53:57.705
Socket (2) | New receive buffer size: 5242880 | 2023-01-25 09:53:57.705
Socket (2) | Connecting to IP: 162.251.232.245. | 2023-01-25 09:53:57.705
EURUSD[M] 2 Min #8 | Reloading chart. | 2023-01-25 09:53:57.762
EURUSD[M] 2 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2023-01-25 09:53:57.770
EURUSD[M] 10 Min #2 | Reloading chart. | 2023-01-25 09:53:57.773
EURUSD[M] 10 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2023-01-25 09:53:57.779
EURUSD[M] 5 Min #4 | Reloading chart. | 2023-01-25 09:53:57.781
EURUSD[M] 5 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid | 2023-01-25 09:53:57.788
HD Request # 3 | Setting DTC encoding to Binary VLS | 2023-01-25 09:53:58.007
HD Request # 3 | Sending historical data logon request message. | 2023-01-25 09:53:58.007
HD Request # 3 | Requesting Intraday data. Start date-time: 2023-01-20 09:53:57. Record interval: 0. Symbol: EURUSD | 2023-01-25 09:53:58.790
HD Request # 3 | Decompressing data. | 2023-01-25 09:53:58.938
HD Request # 3 | Receiving Intraday data for EURUSD starting at 2023-01-20 09:53:58.958000 | 2023-01-25 09:53:59.399
HD Request # 3 | Timestamp of first Intraday data file record written: 2023-01-20 09:53:58.958000. | 2023-01-25 09:53:59.867
EURUSD[M] 2 Min #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-25 09:54:00.403
Socket (2) | CloseSocket call. | 2023-01-25 09:54:03.371
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-25 09:54:03.371
Historical data download thread signaled to stop. | 2023-01-25 09:54:03.374
HD Request # 3 | Received 746751 Intraday data records from 2023-01-20 09:53:58.958000 to 2023-01-25 09:53:59.979000 (5.0 days) and wrote 746751 records for EURUSD | 2023-01-25 09:54:03.374
HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2023-01-25 08:53:59.979000 | 2023-01-25 09:54:03.376
Added 8 Time and Sales records to Intraday data file for EURUSD after download. | 2023-01-25 09:54:03.376
HD Request # 3 | Completion time: 6s. | 2023-01-25 09:54:03.378
HD Request # 3 | Intraday data download complete for EURUSD. Unique request ID: 3 | 2023-01-25 09:54:03.378
Removing historical data download ID 3. | 2023-01-25 09:54:03.378
Real-time Intraday chart data file updates started for EURUSD | 2023-01-25 09:54:03.378
Intraday chart data file opened for EURUSD | 2023-01-25 09:54:03.378
HD Request # 3 | Enabling Intraday chart updating for symbol. | 2023-01-25 09:54:03.378

Triggering next historical data download in queue. | 2023-01-25 09:54:03.378
No download requests in the queue to start downloads for. | 2023-01-25 09:54:03.378
Socket (2) | Socket gracefully closed by remote side. | 2023-01-25 09:54:03.518
Socket (2) | Closed. | 2023-01-25 09:54:03.518
Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 1760 | 2023-01-25 09:54:08.500
[2023-01-25 16:22:14]
John - SC Support - Posts: 21711
What are your settings on the Chart >> Chart Settings >> Data Limiting page for the following:
- Load Data Limiting Method
- Days to Load for Intraday Chart Data Type
- Date Range From
- Date Range To
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-26 07:39:23]
User163633 - Posts: 5
- Load Data Limiting Method -> Use Number of Days to Load
- Days to Load for Intraday Chart Data Type -> 60
- Date Range From -> Blank
- Date Range To -> Blank
[2023-01-26 15:47:59]
John - SC Support - Posts: 21711
Please use the option for Edit >> Delete All Data And Download for that chart. We do not know why it is not filling in the missing data, but by removing everything and then redownloading it you should get everything filled in properly.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-27 06:56:09]
User163633 - Posts: 5
The last response is disappointing because it's the third time I've been asked to Edit >> Delete All Data And Download.

It didn't work the first two times. Why would you expect it to solve the problem suddenly?

Anyway, I repeated the Edit >> Delete All Data And Download.

It didn't fix the issue. I have data going back about 4 days. So it's downloading that much data but nothing more.

We've now been at this a week and we're still repeating the Edit >> Delete All Data And Download.

What else can I try to get more historical data back into the chart?
Date Time Of Last Edit: 2023-01-27 07:01:46

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