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Install new SC version crashing on launch

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[2023-01-19 16:03:05] #1 [Go To First Post]
user_xyz - Posts: 369
This morning I tried updating to current version from 2458. After a successful install the latest version started up, my chartbooks and charts started to load and then SC immediately crashed and shutdown. Directly from the SC folder I launched the SierraChartFileDownloader and installed the pre-release version and same thing. I launched SierraChartFileDownloader and re-installed 2458 and SC loaded right back up back to normal.

[2023-01-19 18:05:34] #2 [Go To First Post]
John - SC Support - Posts: 30976
Please attach the Chartbooks that you have set to automatically open on Startup. We want to take a look at these and see if they cause us the same issue. Refer to the following instructions to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-21 04:33:03] #3 [Go To First Post]
user_xyz - Posts: 369
I had a few instances loading so I removed those to isolate & just launch the main, tried again with pre-release and same issue. Charts start loading and then SC shuts down. See attached


Private File Private File

[2023-01-23 16:31:29] #4 [Go To First Post]
John - SC Support - Posts: 30976
We opened both chartbooks without any issues in version 2473 and 2474. Please set the option for Global Settings >> General Settings >> Log >> Save Message Log to File to Yes. Then exit Sierra Chart and start it again. Then try to open one of the problem Chartbook. If the system crashes, then open the saved Message Log (it will be in the folder named Logs directly under your main Sierra Chart installation folder). We are hoping there is some information before the shutdown written to the log to point to the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-24 04:00:05] #5 [Go To First Post]
user_xyz - Posts: 369
John - thanks I actually figured it out. I have SC set to open 6 chartbooks (all the same or so I thought) so I sent you two of them. Looking in the logs one chartbook had a custom study that was causing the CPU exception. Removed it, reinstalled latest pre-release and all is good. Thank you

[2023-02-13 07:12:25] #6 [Go To First Post]
User640812 - Posts: 1
This Morning I tried to install the new version SC2480 but the installation couldn't complete. a message read 'Installation completed with errors'

[2023-02-13 08:12:37] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
Provide the installer log following the instructions here: Software Download: Providing Installer Log to Support In the meantime you can also try using the ZIP installer: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-13 09:49:43

[2023-09-11 08:59:09] #8 [Go To First Post]
User438057 - Posts: 49
Since Version 2529 I have tried to update SC a couple of times and it crashes after pressing the button to open even a single chart. Same in safe mode.


Private File Private File Attachment Deleted.

[2023-09-11 13:28:42] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
So when you open a Chart or Chartbook, there is an abnormal shutdown of Sierra Chart? Also refer to: Important Update: Version 2528 However, if the issue is with 2529 or higher you will not be affected by this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-11 13:28:49

[2023-09-11 14:02:12] #10 [Go To First Post]
User438057 - Posts: 49
Yes, 2529 seems to be the latest vesion that works for me with no shutdown.

[2023-09-12 10:27:01] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
So you have a shut down with versions after 2529? Try running Sierra Chart in safe mode: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-12 11:18:06] #12 [Go To First Post]
User438057 - Posts: 49
Yes. Since Version 2529 I have tried to update SC a couple of times and it crashes after pressing the button to open even a single chart. Same in safe mode. Last try was with 2544. Date Time Of Last Edit: 2023-09-12 11:19:26

[2023-09-12 16:13:57] #13 [Go To First Post]
John - SC Support - Posts: 30976
Please get us one of the chartbooks for which you are having an issue and we will see if we can reproduce the problem. Refer to the following for how to attach a file to this thread: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-12 20:52:20] #14 [Go To First Post]
User438057 - Posts: 49
As I mentioned , it happens even if I go to New/Open Intraday Chart i.e. QQQ.Scid, after 1 second of loading SC is gone. I assume it shouldnt have anything to do with my chartbooks. In the task manager ntoskrnl.exe uses up to 40 % of my CPU if I run SC 2529 with 50 charts or so , the latest for me working version, otherwise with no SC running its nearly 0. Maybe its a useful information related to my problem. Do you still need a chartbook?

[2023-09-15 15:19:33] #15 [Go To First Post]
User438057 - Posts: 49
I have disabled OpenGL, updated to the newest version and everything works fine, ntoskrnl.exe consumes less than 10% CPU as with OpenGL enabled. So, happy again.

[2023-09-15 15:23:31] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
We are going to put out a new release today and we will want to know if that resolves the problem when using OpenGL. The problem may not also be related OpenGL. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-15 17:33:05] #17 [Go To First Post]
John - SC Support - Posts: 30976
The release is now available and is version 2547. Follow these instructions to update: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-15 19:42:23] #18 [Go To First Post]
User438057 - Posts: 49
I have intalled 2547 and it works with OpenGL now, thank you for that. Unfortunately ntoskrnl.exe still uses around 30% of my CPU, whereas SC is between 5% and 10%. Could it be settings related? Also I have noticed that after the update my symbol display study appearance is very small now. Of course I can change them manually. But is it changeable globally in Graphics Settings?

[2023-09-16 15:33:07] #19 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
You need to change the Font size through the Study Subgraph settings: But is it changeable globally in Graphics Settings? Not sure why you are asking about: ntoskrnl.exe This is not from Sierra Chart. We cannot help at all with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-16 15:33:25

[2023-09-16 17:56:31] #20 [Go To First Post]
User438057 - Posts: 49
In the task manager ntoskrnl.exe is the task wich needs on average 30%(but it spikes and slows Sierra Chart down) of my CPU if I run Sierra Chart, if I close Sierra Chart ntoskrnl.exe goes close to zero. Sometimes I am expierienceing little freezes for a second(not every day). I am hoping that you can give me a hint because I assume that you will know what ntoskrnl.exe means and what it is good for and especially if Sierra Chart forces ntoskrnl.exe to consume a lot of my CPU power(3 to 6 times more wich of what Sierra Chart consumes for itself). I thought its a useful infomation for your engineering. Or has it to be that high ? I want to improve the performace of Sierra Chart as good as I can of course. Hyperthreading is disabled, Standard Compression ,1 Tick, 3 days loaded(mostly),little indicators, Windows 11, 8 core xeon, only Sierra Chart and Chrome are running. I am asking if with a chartbook wich contains 50 to 70 charts (spread out over multiple instances or seperate installations makes not a big difference), is it expected behavior or should I maybe change settings that I am not aware of in Sierra Chart, or in windows , and you maybe have an idea what could cause this high CPU usage and give me an advice how to reduce it. I think I already read all performance related sections in the documentation. I appreciate for your support.

[2023-09-18 15:34:49] #21 [Go To First Post]
John - SC Support - Posts: 30976
If you do a quick Internet search, you will find that it is the "Windows NT Operating System Kernel Executable". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-09-18 16:23:43] #22 [Go To First Post]
User438057 - Posts: 49
Thats what I already did of course, but imagine, I am not an expert in stuff like this, but you are. I am aware that this is a neccessary process with many sub-tasks wich some of them are maybe not so important(SC related!?) and can be turned off,but I dont know. Thats what I thought you could probably tell me.

[2023-09-18 17:43:54] #23 [Go To First Post]
John - SC Support - Posts: 30976
We can not tell you anything about that process. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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