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Date/Time: Sat, 13 Apr 2024 00:04:03 +0000



Data is not loading anymore

View Count: 250

[2023-01-06 12:32:04]
User134797 - Posts: 52
HI,

My volkwagens "VOW3-STK_IBIS" stock data is not loading anymore.

The data is not loading anymore since 12Dec2022 up till now, all the other chart data is working correctly.

How I can solve this problem?

Best Iwan
[2023-01-06 14:43:02]
Sierra_Chart Engineering - Posts: 13896
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-07 11:42:27]
User134797 - Posts: 52
Software version: 2459 64-bit | 2023-01-07 12:24:44.776
Primary Thread ID: 22644 | 2023-01-07 12:24:44.776
Usage end date: 2023-08-26 | 2023-01-07 12:24:44.776
Enabled for: Advanced Features 2. | 2023-01-07 12:24:44.776
Enabled for: Sierra Chart Historical Data Service. | 2023-01-07 12:24:44.776
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-07 12:24:44.776
Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-07 12:24:44.776
Enabled for exchange2: fairx_exchange.data | 2023-01-07 12:24:44.776
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-07 12:24:44.776
Current selected Data/Trading service: Interactive Brokers | 2023-01-07 12:24:44.776
Custom symbol settings values: enabled | 2023-01-07 12:24:44.776
Chart Update Interval: 500 | 2023-01-07 12:24:44.776
Intraday Data Storage Time Unit: 0 | 2023-01-07 12:24:44.776
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2023-01-07 12:24:44.776
2023-01-07 11:24:44 Local computer time in UTC | 2023-01-07 12:24:44.776
2023-01-07 12:24:44 Local computer time in SC Time Zone | 2023-01-07 12:24:44.776
2023-01-07 11:21:57 Server time in UTC | 2023-01-07 12:24:44.776
Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-01-07 12:24:44.776
Program path: C:\SierraChart\ | 2023-01-07 12:24:44.776
Data Files path: C:\SierraChart\Data\ | 2023-01-07 12:24:44.776
OS Version Number: 10.0 | 2023-01-07 12:24:44.777
Locale Setting: C | 2023-01-07 12:24:44.777
DLLs: RSISample.dll, RSISample_OLD.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-01-07 12:24:44.778
Allowed protected custom studies: | 2023-01-07 12:24:44.778
Crash reporter started: true | 2023-01-07 12:24:44.778

VOW3-STK-IBIS #6 | Reloading chart. | 2023-01-07 12:25:04.522
VOW3-STK-IBIS 1 Min #9 | Reloading chart. | 2023-01-07 12:25:04.547
VOW3-STK-IBIS 5 Min #2 | Reloading chart. | 2023-01-07 12:25:04.573
VOW3-STK-IBIS 15 Min #3 | Reloading chart. | 2023-01-07 12:25:04.601
VOW3-STK-IBIS 1 Min #8 | Reloading chart. | 2023-01-07 12:25:04.639
VOW3-STK-IBIS 1 Min #4 | Reloading chart. | 2023-01-07 12:25:04.659
VOW3-STK-IBIS 5 Min #5 | Reloading chart. | 2023-01-07 12:25:04.679
VOW3-STK-IBIS #6 Record has been filtered due to large range while loading Intraday data for VOW3-STK-IBIS | 2023-01-07 12:25:05.142 *
VOW3-STK-IBIS 1 Min #8 Record has been filtered due to large range while loading Intraday data for VOW3-STK-IBIS | 2023-01-07 12:25:05.155 *
VOW3-STK-IBIS 1 Min #9 Record has been filtered due to large range while loading Intraday data for VOW3-STK-IBIS | 2023-01-07 12:25:05.177 *
VOW3-STK-IBIS #6 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:25:00. Next Bar Date Time: 2022-12-16 17:25:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:05.178
VOW3-STK-IBIS #6 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:27:00. Next Bar Date Time: 2022-12-16 17:28:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:05.179
VOW3-STK-IBIS 1 Min #8 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:25:00. Next Bar Date Time: 2022-12-16 17:25:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:05.191
VOW3-STK-IBIS 1 Min #8 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:27:00. Next Bar Date Time: 2022-12-16 17:28:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:05.192
VOW3-STK-IBIS 1 Min #9 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:25:00. Next Bar Date Time: 2022-12-16 17:25:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:05.215
VOW3-STK-IBIS 1 Min #9 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:27:00. Next Bar Date Time: 2022-12-16 17:28:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:05.216
VOW3-STK-IBIS 1 Min #4 Record has been filtered due to large range while loading Intraday data for VOW3-STK-IBIS | 2023-01-07 12:25:05.289 *
VOW3-STK-IBIS 1 Min #4 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:25:00. Next Bar Date Time: 2022-12-16 17:25:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:05.323
VOW3-STK-IBIS 1 Min #4 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:27:00. Next Bar Date Time: 2022-12-16 17:28:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:05.324
VOW3-STK-IBIS 5 Min #2 Record has been filtered due to large range while loading Intraday data for VOW3-STK-IBIS | 2023-01-07 12:25:05.513 *
VOW3-STK-IBIS 5 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:25:00. Next Bar Date Time: 2022-12-16 17:25:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:05.562
VOW3-STK-IBIS 5 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:25:00. Next Bar Date Time: 2022-12-16 17:25:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:05.563
VOW3-STK-IBIS 5 Min #5 Record has been filtered due to large range while loading Intraday data for VOW3-STK-IBIS | 2023-01-07 12:25:05.730 *
VOW3-STK-IBIS 5 Min #5 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:25:00. Next Bar Date Time: 2022-12-16 17:25:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:05.780
VOW3-STK-IBIS 5 Min #5 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:25:00. Next Bar Date Time: 2022-12-16 17:25:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:05.781
VOW3-STK-IBIS 15 Min #3 Record has been filtered due to large range while loading Intraday data for VOW3-STK-IBIS | 2023-01-07 12:25:05.947 *
VOW3-STK-IBIS 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:15:00. Next Bar Date Time: 2022-12-16 17:15:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:06.008
VOW3-STK-IBIS 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2023-01-06 17:15:00. Next Bar Date Time: 2022-12-16 17:15:00. Filename: VOW3-STK-IBIS.scid | 2023-01-07 12:25:06.009
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Creating socket. Using TLS 1.2. | 2023-01-07 12:32:20.080
The message log has been sent to support. | 2023-01-07 12:32:20.080 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | New receive buffer size: 32768 | 2023-01-07 12:32:20.081
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Connecting to IP: 95.216.233.104. | 2023-01-07 12:32:20.081
Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2023-01-07 12:32:20.401
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | CloseSocket call. | 2023-01-07 12:32:20.665
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Shutdown started. Waiting for graceful close. | 2023-01-07 12:32:20.665
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Socket gracefully closed by remote side. | 2023-01-07 12:32:20.698
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Closed. | 2023-01-07 12:32:20.698
[2023-01-07 23:53:05]
Sierra_Chart Engineering - Posts: 13896
We do not see any reconnect to the data feed in this log.

Here is another way we can get the information that we need. However, we are not going to necessarily be able to help with this.


Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

Or, in the case of a Continuous Futures Contract chart, follow these instructions:
Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data

After about a minute provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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