Support Board

Date/Time: Wed, 24 Apr 2024 08:38:12 +0000

Post From: Data is not loading anymore

[2023-01-07 23:53:05] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 14068
We do not see any reconnect to the data feed in this log. Here is another way we can get the information that we need. However, we are not going to necessarily be able to help with this. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing