Support Board
Date/Time: Tue, 16 Sep 2025 21:53:43 +0000
Market data not updating
View Count: 603
| [2022-12-01 15:28:32] |
| TraderJ - Posts: 10 |
|
Hello, since today I am not getting market data anymore it seems. When opening my charts I am getting the following popup in the chart window: "Real Time market data only supported with Sierra Chart data feed for symbol F.US.MNQZ22 ID:2" and "Download failed. Historical data only supported with Sierra Chart data feed". I am using AMP with Denali data feed and CQG order routing. Sierra package 11. Everything is paid and active and I don't understand why this issue is occurring suddenly. Please help. |
| [2022-12-01 18:18:48] |
| John - SC Support - Posts: 41850 |
|
On November 7, 2022 you selected the option to "Deactivate" the exchange that you had active for the Denali Exchange Data Feed. Therefore, when the new month started today, you no longer had an active exchange on your account. There was no notification since the action was done by yourself to deactivate the exchange. You can reactivate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-01 18:26:10] |
| TraderJ - Posts: 10 |
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Ah that makes sense. I thought I had re-activated it but turns out I didn't. Thanks!
|
| [2022-12-01 18:47:57] |
| slalo007s - Posts: 4 |
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Hi i have subscribed to Package 12. paid my monthly fees yesterday but dont see any data coming in......only interactive brokers is working. new to sierracharts, pls advice if there are any additional steps
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| [2022-12-01 22:09:00] |
| John - SC Support - Posts: 41850 |
|
If you are just not seeing data for the MBO, then go through the instructions at the following link: Market By Order Data: Step-by-Step Instructions If you are not getting any data at all, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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