Support Board
Date/Time: Fri, 13 Jun 2025 09:15:28 +0000
Questions about CME real-time data
View Count: 767
| [2022-11-03 00:37:02] |
| User378741 - Posts: 29 |
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Hello, I have found that the futures data of your chart is not real-time and has a certain delay in the past two days. I also saw your notice about the CME data, so I want to ask two questions. The first is that the futures data I use is delayed. , Is it because of CME's question about verifying accounts for non-professionals, you have not verified my futures account, so you can't provide me with real-time data. The second question is that I saw some of your solutions, and I also applied for an account with Edge Clear. Then I want to ask, if I apply for this account and inject funds into it, I can directly use real-time data normally, or I need to reconnect this Edge Clear account in the system settings every month. Regarding connection to this account, should I choose Teton CME order routing or Teton FairX order routing in the system Hope to answer in detail, thank you |
| [2022-11-03 09:19:39] |
| Sierra_Chart Engineering - Posts: 19909 |
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Yes you are receiving 10 minute delayed CME data at this time. The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Then I want to ask, if I apply for this account and inject funds into it, I can directly use real-time data normally, or I need to reconnect this Edge Clear account in the system settings every month Once this account is set up by Edge clear on Teton order routing you do not need to connect every month.should I choose Teton CME order routing Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-03 09:19:52
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