Support Board
Date/Time: Fri, 13 Jun 2025 09:19:06 +0000
Rithmic Direct DTC Problem
View Count: 546
| [2022-11-02 13:21:10] |
| User213602 - Posts: 4 |
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Hello, I have the following problem : My Historical Data is not charching, while my DOM real time data is fine. I tried the following : Delete All Data and Download, but it won't solve the problem. Here is my Trade Service Log with some errors : Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-11-02 14:16:57.091 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: maure7701tcp50d26041. | 2022-11-02 14:16:57.221 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: maure7701_sim. | 2022-11-02 14:16:57.221 Rithmic Direct - DTC | Received 2 accounts from service. | 2022-11-02 14:16:57.221 Encountered unknown field code during read record. Field code read: 6. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-25_UTC.None.data | 2022-11-02 14:16:57.233 Encountered unknown field code during read record. Field code read: 8. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-25_UTC.None.data | 2022-11-02 14:16:57.233 Trade Activity file unexpected condition. Did not find FIELD_CODE_BEGIN_RECORD when expected. Field code read: 67108964. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-21_UTC.None.data | 2022-11-02 14:16:57.233 * Trade Activity file unexpected condition. Did not find FIELD_CODE_BEGIN_RECORD when expected. Field code read: 1667457312. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-18_UTC.None.data | 2022-11-02 14:16:57.234 * Encountered unknown field code during read record. Field code read: 67108966. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-17_UTC.None.data | 2022-11-02 14:16:57.235 Encountered unknown field code during read record. Field code read: 577074273. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-17_UTC.None.data | 2022-11-02 14:16:57.235 Trade Activity file read error encountered. Stopping reading. Error: Trying to read >= 1MB for field.. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-17_UTC.None.data | 2022-11-02 14:16:57.235 * Trade Activity file read error encountered. Stopping reading. Error: Trying to read >= 1MB for field.. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-14_UTC.None.data | 2022-11-02 14:16:57.235 * TradeActivity files query time: 0.020655 seconds. Entries: 0. Current queries: 2 | 2022-11-02 14:16:57.241 Encountered unknown field code during read record. Field code read: 6. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-25_UTC.None.data | 2022-11-02 14:16:57.253 Encountered unknown field code during read record. Field code read: 8. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-25_UTC.None.data | 2022-11-02 14:16:57.253 Trade Activity file unexpected condition. Did not find FIELD_CODE_BEGIN_RECORD when expected. Field code read: 67108964. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-21_UTC.None.data | 2022-11-02 14:16:57.254 * Trade Activity file unexpected condition. Did not find FIELD_CODE_BEGIN_RECORD when expected. Field code read: 1667457312. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-18_UTC.None.data | 2022-11-02 14:16:57.254 * Encountered unknown field code during read record. Field code read: 67108966. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-17_UTC.None.data | 2022-11-02 14:16:57.255 Encountered unknown field code during read record. Field code read: 577074273. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-17_UTC.None.data | 2022-11-02 14:16:57.255 Trade Activity file read error encountered. Stopping reading. Error: Trying to read >= 1MB for field.. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-17_UTC.None.data | 2022-11-02 14:16:57.255 * Trade Activity file read error encountered. Stopping reading. Error: Trying to read >= 1MB for field.. E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-14_UTC.None.data | 2022-11-02 14:16:57.256 * TradeActivity files query time: 0.020403 seconds. Entries: 0. Current queries: 2 | 2022-11-02 14:16:57.262 Rithmic Direct - DTC | Requesting historical account balances for account maure7701tcp50d26041. Start date-time UTC: 2021-04-23 13:16:57 | 2022-11-02 14:16:57.262 Rithmic Direct - DTC | Requesting historical account balances for account maure7701_sim. Start date-time UTC: 2021-04-23 13:16:57 | 2022-11-02 14:16:57.262 Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-11-02 14:16:57.386 Thanks for your Help. |
| [2022-11-02 14:36:27] |
| John - SC Support - Posts: 40407 |
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With regards to Rithmic historical data, there are general issues and we can not do anything about. Refer to our position on this at the following link: Rithmic Trading Platform Service: Rithmic Support Policy With regards to your Trade Service Log, there are a few files that have issues for some reason. The only thing you can do is to remove these files from your system. They would be the following: E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-25_UTC.None.data E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-21_UTC.None.data E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-18_UTC.None.data E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-17_UTC.None.data E:\SierraChart Aurel\TradeActivityLogs\TradeActivityLog_2022-10-14_UTC.None.data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-03 09:13:33] |
| Sierra_Chart Engineering - Posts: 19909 |
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My Historical Data is not charching, while my DOM real time data is fine. Although you are set to use the Denali Data Feed and you have activated exchanges, you are not receiving real-time or historical data from the Denali Data Feed for the reason below and this also applies to historical data as well:The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. ---- Definitely delete these files: \TradeActivityLog_2022-10-21_UTC.None.data \TradeActivityLog_2022-10-18_UTC.None.data \TradeActivityLog_2022-10-17_UTC.None.data \TradeActivityLog_2022-10-14_UTC.None.data In this folder: \TradeActivityLogs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-03 09:14:53
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