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Date/Time: Mon, 09 Jun 2025 20:42:58 +0000

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Dowloading historical data bars may not appear until done

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[2022-10-27 16:39:28] #1 [Go To First Post]
ayobo21 - Posts: 11
Hello, I have the message Dowloading historical data bars may not appear until done which is displayed concerning the ZN and the graphic display is not up to date, I tried to disconnect my account then reconnect, I tried to delete and reload the data but nothing works.

[2022-10-27 17:49:44] #2 [Go To First Post]
John - SC Support - Posts: 40306
It sounds like you are having a problem connecting to your Rithmic account. Follow the instructions at the following link to get us your Message Log and we can tell you if it is that or something else: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-27 18:32:53] #3 [Go To First Post]
ayobo21 - Posts: 11
yes the problem comes from ritmic because when I connect to my demo account (SC DATA ALL SERVICES) I don't get a message " Dowloading historical data bars may not appear until done ".

[2022-10-27 18:49:52] #4 [Go To First Post]
ayobo21 - Posts: 11
you can see this capture


Capture.PNG / V - Attached On 2022-10-27 18:49:21 UTC - Size: 114.2 KB - 121 views Attachment Deleted.

[2022-10-27 20:08:04] #5 [Go To First Post]
ayobo21 - Posts: 11
additional items


Capture.PNG / V - Attached On 2022-10-27 20:07:13 UTC - Size: 59.09 KB - 113 views Capture1.PNG / V - Attached On 2022-10-27 20:07:23 UTC - Size: 108.87 KB - 108 views

[2022-10-27 22:14:06] #6 [Go To First Post]
John - SC Support - Posts: 40306
There is nothing showing in the attached logs that indicates any problem. Make sure you let the data try to download for at least 10 minutes. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-27 22:17:51] #7 [Go To First Post]
ayobo21 - Posts: 11
Oui j’ai laissé pendant 10 minute je me connecte via une session rithmic

[2022-10-27 22:42:51] #8 [Go To First Post]
John - SC Support - Posts: 40306
We really do not know why you would have this specific issue with Rithmic, but there is nothing more we can do to help. Refer to our policy on this here: Rithmic Trading Platform Service: Rithmic Support Policy The only thing we can suggest is that you start with a new chartbook and try getting the data for a single symbol first and then build up from there and see where you might find an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-28 22:34:35] #9 [Go To First Post]
ayobo21 - Posts: 11
Hello after subscribing to CBOT with delali with market depth then after connecting my rithmic account I have the message "dowloading historicla data bar may not appear until done" which remains displayed. however the indicator [M] is not displayed after the symbol.

[2022-10-31 14:11:30] #10 [Go To First Post]
John - SC Support - Posts: 40306
You are not using the Denali data yet. There are two items that need to be finished first. The first item is that you need to redo the Exchange Agreements as you have not supplied the Trading Account information. If you do not have a trading account, then you will not be able to get the CME Group data at the lower-priced, non-professional rates. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges The second item is that you have not connected your Sierra Chart to your live trading account. You need to do this at least once a month in order to verify your trading account for the CME Group non-professional requirement. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a live, funded, futures trading account that you can use for the verification, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-11-10 14:47:14] #11 [Go To First Post]
ayobo21 - Posts: 11
Hello, is it possible to use ritmic with the Service Package 5? If not, is it possible to modify my Service Package 5 that I just paid for to orient me towards the right package?

[2022-11-10 16:08:00] #12 [Go To First Post]
John - SC Support - Posts: 40306
We see that you are currently on Package 11, so you are good now. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-01 14:31:41] #13 [Go To First Post]
ayobo21 - Posts: 11
Bonjour j'ai due payer 2 fois 11 dollars pour avoir les data feed denali est-ce normale ?

[2022-12-01 17:42:25] #14 [Go To First Post]
John - SC Support - Posts: 40306
From Google Translate: Hello I had to pay twice 11 dollars to have the denali data feed is this normal? You have two separate exchanges active, each of which costs $11.00, so your total exchange cost is $22.00 per month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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