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Date/Time: Sun, 07 Aug 2022 16:06:57 +0000



I have an active account but I cannot connect to data feed.

View Count: 50

[2022-08-05 16:21:36]
PB&J6 - Posts: 2
When I try to connect to data feed, I have an error message that my username or password is not correct. Also, says I have to many failed attempts and to contact my FCM. I do not know what FCM means. So, I guess I need someone to reset it so I can attempt to connect again. Now I know that I should be putting in my username/credentials from AMP. Do I put in my AMP password as well?
[2022-08-05 17:34:55]
John - SC Support - Posts: 17794
On the Data/Trade Service Settings window (Global Settings >> Data/Trade Service Settings), you will enter your CQG credentials.

But it sounds like you have that worked out, as the message regarding too many connections is a CQG message that you would not be getting unless you connected. Refer to the following regarding this message:
https://www.sierrachart.com/index.php?page=doc/CQGTrading.php#CommonErrorMessage_TooManyLogonAttempts

FCM stands for "Futures Clearing Merchant". This is the company that actually places the trades. If you are working with AMP, then AMP is your FCM as well as your broker.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-05 23:15:32]
PB&J6 - Posts: 2
Now I am successfully logged in to CQG for the data feed in the Data/Trade Service Settings and I am getting the following response when I try to see a chart for a ticker:

"Real-time market data only supported with Sierra Chart data feed for symbol: F.US.ENQU22" This is in an orange box.

Then in a red box it says "Download failed. Historical data only supported with Sierra Chart data feed."

See attached image.

I don't understand. I have paid for the CME bundle.
Private File
[2022-08-06 08:19:06]
Sierra_Chart Engineering - Posts: 2870
Make sure this option is enabled:
Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings)


If you still need more help, follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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