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Date/Time: Wed, 07 Dec 2022 05:53:09 +0000



[Sticky] [Locked] - Regarding Requirement for Package 10, 11, 12 for Connection to CQG, IB.

View Count: 3655

[2022-06-13 16:20:25]
Sierra Chart Engineering - Posts: 104293

I just checked my Sierra and data is coming through like normal so thank you. However, the Notification Message box says 'Your Evaluation period of package 12 will ned in 1 day(s).
Regarding this, within Sierra Chart select Help >> Open System Message in Browser.

Attach here a screenshot of what you see. Instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-13 16:20:37
[2022-06-13 16:22:27]
Sierra Chart Engineering - Posts: 104293
We have more information regarding this post:
https://www.sierrachart.com/SupportBoard.php?PostID=310116#P310116

The problem is you are using a different account in Sierra Chart as compared to what you are posting on the Support Board with. Log into this Support Board with Help >> Support Board from within Sierra Chart and then post here again so we can find your account and make sure the evaluation is set up correctly.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-15 01:28:27]
User459170 - Posts: 251
Hi,
I have one comment and one question.

According to your post here https://www.sierrachart.com/SupportBoard.php?PostID=302703#P302703 some people have been asking you to compensate for lost connection, etc. As a person who has been using CQG for the last 4-1/2 years I can say that I have had only one incident of not receiving data from CQG and that was when I was on vacation in another country. So I think perhaps these people who are complaining may complain with any service, perhaps their issues are local and not related to CQG/Sierra. Probably they are just trying to find someone to blame for their loss. Just my 2 cents on that.


I am unable to find this information. If I decide to stay on with CQG will I be able to continue to get data for all other exchanges except CME? Will I be able to get data from CBOT?

Thanks for your help.
Best wishes..
Date Time Of Last Edit: 2022-06-15 01:29:00
[2022-06-15 17:53:50]
John - SC Support - Posts: 20391
You will be able to get data from CQG for any exchanges except for the CME Group and EUREX. By the CME Group, we are referring to the 4 exchanges that make up that group - CME, CBOT, COMEX, and NYMEX.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-15 18:18:58]
User459170 - Posts: 251
You will be able to get data from CQG for any exchanges except for the CME Group and EUREX. By the CME Group, we are referring to the 4 exchanges that make up that group - CME, CBOT, COMEX, and NYMEX.

Is this only for the data or for trading CME as well? When is this effective from? Is this for all packages? Thanks.
Date Time Of Last Edit: 2022-06-15 18:19:20
[2022-06-15 20:11:19]
John - SC Support - Posts: 20391
Is this only for the data or for trading CME as well?

It is only for the data. You can continue to trade through CQG.

When is this effective from? Is this for all packages?

The change to the data is effective for version 2394 and higher. It is not a date specific change. Refer to the information here:
https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-16 00:17:44]
User459170 - Posts: 251

The change to the data is effective for version 2394 and higher. It is not a date specific change. Refer to the information here:

Thank you so much John. That's a big burden off my mind at this time. I prefer not to change anything with my trading at this point. There is enough stress already with trading :). I am assuming now that if I dont update to 2394, I will be able to continue using CQG for trading and data. Thanks for your help.

Best wishess..
Date Time Of Last Edit: 2022-06-16 00:19:56
[2022-06-16 13:52:27]
User459170 - Posts: 251
Is there a way to evaluate Denali real time Data for a few days on another instance of Sierrachart while still using CQG?
[2022-06-16 17:17:29]
John - SC Support - Posts: 20391
Yes, you can do this. But we really recommend installing a second Sierra Chart and then utilizing the Delayed Streaming data, as it comes from the same source but is delayed. This way, you can see how the Denali data acts without having to pay anything additional.

Just do the install per the following and by default you will be setup to get the delayed streaming data. You will just have to use different symbols from what you use with CQG, so as long as you use File >> Find Symbol to open your charts, you will be fine.

Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra_Chart
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-17 18:35:01]
User459170 - Posts: 251
If I don't update to 2394, when I renew Sierrachart, is there anything else I need to do to be able to use CQG Data and Routing for CME? Thanks for your help.
[2022-06-17 18:40:00]
John - SC Support - Posts: 20391
There is nothing else you would need to do.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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