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Date/Time: Wed, 29 Jun 2022 00:09:14 +0000



issue losing connection to trade orders while in an order

View Count: 75

[2022-05-25 15:18:29]
User274507 - Posts: 19
Hi,

I know you have lots of issues with rithmic and fed up hearing about it but I'm wondering if it's something I've not done correctly. I don't use their data, using denali data, but doing an Apex funded account with rithmic orders on your platform. It was absolutely fine my first day trading. But now the order goes through on Sierra but then the limit and stop orders aren't closing the order. I've checked with Apex who said to check with Rithmic. I checked with Rithmic and they said ths issue is with Sierra, specifically they said this:

Unfortunately, the problem you are reporting with Third-Party Software cannot be reproduced by Rithmic, as it is not our application. Please reach out to your software provider; if they believe the issue is on our end, kindly request that they file a support case with R | API support via rapi@rithmic.com, and we will work with them directly. Please feel free to copy support@rithmic.com on any correspondence.

Do you know why I am having this issue? Just wondering if there is something I'm missing
many thanks,
Nick
see below copy from trade log and I've copied a part of the message log below that that says it connects:

TradeActivity files query time: 0.027799 seconds. Entries: 0. Current queries: 2 | 2022-05-25 01:50:51.719
TradeActivity files query time: 0.000678 seconds. Entries: 45. Current queries: 2 | 2022-05-25 01:50:51.719
Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-05-25 01:50:59.795
Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: APEX-13762-01. | 2022-05-25 01:51:00.038
Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-13762-01. | 2022-05-25 01:51:00.038
Rithmic Direct - DTC | Received 1 accounts from service. | 2022-05-25 01:51:00.038
TradeActivity files query time: 0.004187 seconds. Entries: 0. Current queries: 2 | 2022-05-25 01:51:00.042
Rithmic Direct - DTC | Requesting historical order fills for account APEX-13762-01. Start Date-Time UTC: 2022-05-20 19:35:05 | 2022-05-25 01:51:00.042
TradeActivity files query time: 0.042424 seconds. Entries: 0. Current queries: 1 | 2022-05-25 01:51:00.084
Rithmic Direct - DTC | Requesting historical account balances for account APEX-13762-01. Start date-time UTC: 2020-11-13 05:51:00 | 2022-05-25 01:51:00.084
Rithmic Direct - DTC | Received 0 order fills for account: APEX-13762-01. Inserting the ones that do not exist. | 2022-05-25 01:51:00.287
Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-05-25 01:51:02.793
Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-05-25 01:52:10.562
Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: APEX-13762-01. | 2022-05-25 01:52:10.817
Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-13762-01. | 2022-05-25 01:52:10.817
Rithmic Direct - DTC | Received 1 accounts from service. | 2022-05-25 01:52:10.817
TradeActivity files query time: 0.006870 seconds. Entries: 0. Current queries: 2 | 2022-05-25 01:52:10.824
Rithmic Direct - DTC | Requesting historical order fills for account APEX-13762-01. Start Date-Time UTC: 2022-05-20 19:35:05 | 2022-05-25 01:52:10.824
TradeActivity files query time: 0.069055 seconds. Entries: 0. Current queries: 1 | 2022-05-25 01:52:10.893
Rithmic Direct - DTC | Requesting historical account balances for account APEX-13762-01. Start date-time UTC: 2020-11-13 05:52:10 | 2022-05-25 01:52:10.893
Rithmic Direct - DTC | Received 0 order fills for account: APEX-13762-01. Inserting the ones that do not exist. | 2022-05-25 01:52:11.065
Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-05-25 01:52:13.565
TradeActivity files query time: 0.019508 seconds. Entries: 6. Current queries: 1 | 2022-05-25 01:52:59.500
TradeActivity files query time: 0.552792 seconds. Entries: 62. Current queries: 1 | 2022-05-25 01:54:31.213
TradeActivity files query time: 0.136919 seconds. Entries: 62. Current queries: 1 | 2022-05-25 01:54:41.942
TradeActivity files query time: 0.056800 seconds. Entries: 6. Current queries: 1 | 2022-05-25 01:55:03.728
TradeActivity files query time: 0.047604 seconds. Entries: 6. Current queries: 1 | 2022-05-25 01:55:25.775
TradeActivity files query time: 0.054729 seconds. Entries: 62. Current queries: 1 | 2022-05-25 01:56:27.432
TradeActivity files query time: 0.063756 seconds. Entries: 62. Current queries: 1 | 2022-05-25 01:57:25.334
TradeActivity files query time: 0.044340 seconds. Entries: 6. Current queries: 1 | 2022-05-25 01:58:47.228
TradeActivity files query time: 0.037424 seconds. Entries: 6. Current queries: 1 | 2022-05-25 01:58:56.270
Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-05-25 09:07:59.456
Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: APEX-13762-01. | 2022-05-25 09:07:59.872
Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-13762-01. | 2022-05-25 09:07:59.872
Rithmic Direct - DTC | Received 1 accounts from service. | 2022-05-25 09:07:59.872
TradeActivity files query time: 0.023692 seconds. Entries: 0. Current queries: 2 | 2022-05-25 09:07:59.896
Rithmic Direct - DTC | Requesting historical order fills for account APEX-13762-01. Start Date-Time UTC: 2022-05-20 19:35:05 | 2022-05-25 09:07:59.971
TradeActivity files query time: 0.242533 seconds. Entries: 0. Current queries: 1 | 2022-05-25 09:08:00.138
Rithmic Direct - DTC | Requesting historical account balances for account APEX-13762-01. Start date-time UTC: 2020-11-13 13:08:00 | 2022-05-25 09:08:00.177
Rithmic Direct - DTC | Received 0 order fills for account: APEX-13762-01. Inserting the ones that do not exist. | 2022-05-25 09:08:00.304
Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-05-25 09:08:03.964
Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-05-25 09:08:26.073
Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: APEX-13762-01. | 2022-05-25 09:08:26.477
Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-13762-01. | 2022-05-25 09:08:26.477
Rithmic Direct - DTC | Received 1 accounts from service. | 2022-05-25 09:08:26.477
TradeActivity files query time: 0.004899 seconds. Entries: 0. Current queries: 2 | 2022-05-25 09:08:26.482
TradeActivity files query time: 0.042213 seconds. Entries: 0. Current queries: 2 | 2022-05-25 09:08:26.524
Rithmic Direct - DTC | Requesting historical order fills for account APEX-13762-01. Start Date-Time UTC: 2022-05-20 19:35:05 | 2022-05-25 09:08:26.749
Rithmic Direct - DTC | Requesting historical account balances for account APEX-13762-01. Start date-time UTC: 2020-11-13 13:08:26 | 2022-05-25 09:08:26.749
Rithmic Direct - DTC | Received 0 order fills for account: APEX-13762-01. Inserting the ones that do not exist. | 2022-05-25 09:08:27.380
Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-05-25 09:08:29.915
Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-05-25 09:10:00.911
Rithmic Direct - DTC | Received 0 accounts from service. | 2022-05-25 09:10:01.714
Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-05-25 09:10:06.010
Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-05-25 09:15:06.467
Rithmic Direct - DTC | Received 0 accounts from service. | 2022-05-25 09:15:06.850
Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-05-25 09:15:09.746
Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-05-25 09:17:13.689
Rithmic Direct - DTC | Received 0 accounts from service. | 2022-05-25 09:17:14.070
Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-05-25 09:17:18.293
Requesting order status for non-responsive order. Time since last action: 64.6 seconds | Symbol: ESM2.CME | TradeAccount: APEX-13762-01 | InternalOrderID: 734 | Current Status: Order Sent | 2022-05-25 09:26:08.693 *
Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 734. Service Order ID: (none). Symbol: ESM2.CME. Account: APEX-13762-01 | 2022-05-25 09:26:38.635 *
Requesting order status for non-responsive order. Time since last action: 57.3 seconds | Symbol: ESM2.CME | TradeAccount: APEX-13762-01 | InternalOrderID: 737 | Current Status: Order Sent | 2022-05-25 11:08:58.416 *
Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 737. Service Order ID: (none). Symbol: ESM2.CME. Account: APEX-13762-01 | 2022-05-25 11:09:28.487 *

message log:
Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Singapore-Non-Aggregated | 2022-05-25 09:17:12.637
Rithmic Direct - DTC | Connecting to the server rsc-sg.rithmic.com. Port 40800 | 2022-05-25 09:17:12.637
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-05-25 09:17:12.638
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-05-25 09:17:12.638
DTC Client socket (1) | Connecting to IP: 54.169.193.122. | 2022-05-25 09:17:12.638
Rithmic Direct - DTC | Network connection to server complete. | 2022-05-25 09:17:12.865
Rithmic Direct - DTC | Starting socket receive thread. | 2022-05-25 09:17:12.865
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-05-25 09:17:12.866
Rithmic Direct - DTC | Sending logon request message. | 2022-05-25 09:17:12.866
Rithmic Direct - DTC | Received logon response. | 2022-05-25 09:17:13.139
Rithmic Direct - DTC | Server Name: . | 2022-05-25 09:17:13.139
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-05-25 09:17:13.139
Rithmic Direct - DTC | Successfully connected. | 2022-05-25 09:17:13.139
Rithmic Direct - DTC | Trading is supported. | 2022-05-25 09:17:13.139
Rithmic Direct - DTC | Order cancel and replace is supported. | 2022-05-25 09:17:13.139
Rithmic Direct - DTC | OCO Orders supported. | 2022-05-25 09:17:13.139
Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2022-05-25 09:17:13.139
Rithmic Direct - DTC | Connected to server complete. | 2022-05-25 09:17:13.139
DTC Client socket (0) | CloseSocket call. | 2022-05-25 09:17:13.139
SC Data - All Services | Disconnected from the server. | 2022-05-25 09:17:13.139
imageorder error connection.png / V - Attached On 2022-05-25 13:52:32 UTC - Size: 167.43 KB - 11 views
Attachment Deleted.
[2022-05-25 20:06:44]
User274507 - Posts: 19
Rithmic just emailed again, said:

My colleague who normally handles Sierra Chart issues is out of the office this week, but if you can get Sierra Chart to file an R | API support case with us, we may be able to help with the issues you are experiencing.
[2022-05-26 10:30:34]
Sierra Chart Engineering - Posts: 103496
Are these the Target and Stop orders?:

Requesting order status for non-responsive order. Time since last action: 64.6 seconds | Symbol: ESM2.CME | TradeAccount: APEX-13762-01 | InternalOrderID: 734 | Current Status: Order Sent | 2022-05-25 09:26:08.693 *
Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 734. Service Order ID: (none). Symbol: ESM2.CME. Account: APEX-13762-01 | 2022-05-25 09:26:38.635 *
Requesting order status for non-responsive order. Time since last action: 57.3 seconds | Symbol: ESM2.CME | TradeAccount: APEX-13762-01 | InternalOrderID: 737 | Current Status: Order Sent | 2022-05-25 11:08:58.416 *
Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 737. Service Order ID: (none). Symbol: ESM2.CME. Account: APEX-13762-01 | 2022-05-25 11:09:28.487 *

They were not acknowledged by Rithmic.

What are the order types and what is the time in force for these?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-26 13:30:50
[2022-05-26 13:07:23]
User274507 - Posts: 19
Yes that's right. I place bracket day orders, with a limit and stop order but I don't think they are showing on rithmic, then sometimes the whole position and orders disappear from sierra after placed too
[2022-05-26 13:33:23]
Sierra Chart Engineering - Posts: 103496
This may be hard for us to have Rithmic look into this because we do not see a Service Order ID. Maybe if you give us the date and time and the time zone this occurred at and tell us what Global Settings >> Data/Trade Service Settings >> Server is set to that will be enough. Then we will let Rithmic know.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-26 14:07:17]
User274507 - Posts: 19
Sure, just tried another trade there to see so copied below the details. Server is set to Rithimic Paper trading Sinapore non-aggregated.
Trade timezone is new york. That wouldn't be an issue if the trading server is set to singapore would it?
Trade placed 26.5.22 22:02

Requesting order status for non-responsive order. Time since last action: 65.0 seconds | Symbol: ESM2.CME | TradeAccount: APEX-13762-01 | InternalOrderID: 746 | Current Status: Order Sent | 2022-05-26 10:02:59.728 *
Requesting order status for non-responsive order. Time since last action: 58.1 seconds | Symbol: ESM2.CME | TradeAccount: APEX-13762-01 | InternalOrderID: 749 | Current Status: Order Sent | 2022-05-26 10:02:59.728 *
Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 746. Service Order ID: (none). Symbol: ESM2.CME. Account: APEX-13762-01 | 2022-05-26 10:03:29.494 *
Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 749. Service Order ID: (none). Symbol: ESM2.CME. Account: APEX-13762-01 | 2022-05-26 10:03:29.494 *

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