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Date/Time: Thu, 25 Apr 2024 19:36:20 +0000



Post From: issue losing connection to trade orders while in an order

[2022-05-26 10:30:34]
Sierra Chart Engineering - Posts: 104368
Are these the Target and Stop orders?:

Requesting order status for non-responsive order. Time since last action: 64.6 seconds | Symbol: ESM2.CME | TradeAccount: APEX-13762-01 | InternalOrderID: 734 | Current Status: Order Sent | 2022-05-25 09:26:08.693 *
Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 734. Service Order ID: (none). Symbol: ESM2.CME. Account: APEX-13762-01 | 2022-05-25 09:26:38.635 *
Requesting order status for non-responsive order. Time since last action: 57.3 seconds | Symbol: ESM2.CME | TradeAccount: APEX-13762-01 | InternalOrderID: 737 | Current Status: Order Sent | 2022-05-25 11:08:58.416 *
Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 737. Service Order ID: (none). Symbol: ESM2.CME. Account: APEX-13762-01 | 2022-05-25 11:09:28.487 *

They were not acknowledged by Rithmic.

What are the order types and what is the time in force for these?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-26 13:30:50