Support Board
Date/Time: Sat, 05 Jul 2025 10:26:54 +0000
Real Time vs Delayed data
View Count: 691
| [2022-05-24 16:44:09] |
| sandpiper4011 - Posts: 18 |
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When I signed up for Denali I assumed that my data feed would be Real Time. My charts and data feed are 10 + minutes delayed. What do I need to do to receive Live data. |
| [2022-05-24 17:54:21] |
| John - SC Support - Posts: 40745 |
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Everything about your setup looks good. Therefore, we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-24 23:14:43] |
| sandpiper4011 - Posts: 18 |
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Dave: I retraced the steps required to connect with Interactive Brokers. I have not traded real time since joining IB and I wanted to check if any required setting was unchecked. I found that the Enable ActiveX and Socket Clients was unchecked - and that the Read Only API was checked. This solved the problem - I checked the proper boxes and the problem was resolved. A few minutes later the Charts and the Dome were on Real Time. I followed the instructions when signing up but a lapse in time or lack of funded account or an error could have caused the problem. Lee Turner |
| [2022-05-25 07:29:19] |
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Do you need any further help at this time?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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