Support Board
Date/Time: Sat, 12 Jul 2025 00:36:39 +0000
Real Time vs Delayed data
View Count: 696
| [2022-05-24 16:44:09] |
| sandpiper4011 - Posts: 18 |
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When I signed up for Denali I assumed that my data feed would be Real Time. My charts and data feed are 10 + minutes delayed. What do I need to do to receive Live data. |
| [2022-05-24 17:54:21] |
| John - SC Support - Posts: 40857 |
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Everything about your setup looks good. Therefore, we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-24 23:14:43] |
| sandpiper4011 - Posts: 18 |
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Dave: I retraced the steps required to connect with Interactive Brokers. I have not traded real time since joining IB and I wanted to check if any required setting was unchecked. I found that the Enable ActiveX and Socket Clients was unchecked - and that the Read Only API was checked. This solved the problem - I checked the proper boxes and the problem was resolved. A few minutes later the Charts and the Dome were on Real Time. I followed the instructions when signing up but a lapse in time or lack of funded account or an error could have caused the problem. Lee Turner |
| [2022-05-25 07:29:19] |
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Do you need any further help at this time?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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