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Date/Time: Thu, 28 Mar 2024 23:40:13 +0000



Real Time vs Delayed data

View Count: 368

[2022-05-24 16:44:09]
sandpiper4011 - Posts: 17
When I signed up for Denali I assumed that my data feed would be Real Time.
My charts and data feed are 10 + minutes delayed.

What do I need to do to receive Live data.
[2022-05-24 17:54:21]
John - SC Support - Posts: 30444
Everything about your setup looks good. Therefore, we need to see your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-24 23:14:43]
sandpiper4011 - Posts: 17
Dave:

I retraced the steps required to connect with Interactive Brokers. I have not traded real time since joining IB and I wanted to check if any required setting was unchecked.
I found that the Enable ActiveX and Socket Clients was unchecked - and that the Read Only API was
checked. This solved the problem - I checked the proper boxes and the problem was resolved. A few minutes later the Charts and the Dome were on Real Time.
I followed the instructions when signing up but a lapse in time or lack of funded account or an error could have caused the problem.

Lee Turner
[2022-05-25 07:29:19]
Sierra Chart Engineering - Posts: 104368
Do you need any further help at this time?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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