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Date/Time: Wed, 29 Jun 2022 16:02:16 +0000



time-delayed data feed ?!

View Count: 42

[2022-05-18 17:12:01]
User804196 - Posts: 5
Hello Sierra Chart Team,
I've done all the necessary steps and I still have a time-delayed data feed. Why ??
Many greetings
[2022-05-18 17:50:07]
John - SC Support - Posts: 17020
Everything looks good in your account for you to be getting real-time data for the CME exchange (just the CME exchange, not the full CME Group). If you have a chart for a symbol that is traded on the CME exchange and you are only getting delayed data, then we would need to see your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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