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Date/Time: Fri, 19 Apr 2024 22:41:35 +0000

How to Post a Message for Support

time-delayed data feed ?!

View Count: 251

[2022-05-18 17:12:01] #1 [Go To First Post]
User804196 - Posts: 5
Hello Sierra Chart Team, I've done all the necessary steps and I still have a time-delayed data feed. Why ?? Many greetings

[2022-05-18 17:50:07] #2 [Go To First Post]
John - SC Support - Posts: 30976
Everything looks good in your account for you to be getting real-time data for the CME exchange (just the CME exchange, not the full CME Group). If you have a chart for a symbol that is traded on the CME exchange and you are only getting delayed data, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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