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Date/Time: Thu, 07 Jul 2022 16:12:32 +0000



symbols no work

View Count: 198

[2022-05-17 18:04:10]
User651547 - Posts: 21
hi i have full cme package but symbols no worked for eample : MCLM , MGCM , SILN,QGM, M6BM , M6AM , M6EM , 6JM . i checked with my brocker the problem is in your side.
[2022-05-17 21:04:40]
John - SC Support - Posts: 17209
If those are the exact way you entered the symbols then those will not work. Each service that Sierra Chart can connect to uses their own specific symbol methodology. Our servers show that you are connected to our Teton Order Routing Service, in which case the MCL M contract for 2022 would need to be entered as the following:
MCLM22_FUT_CME

If you open a chart using File >> Find Symbol then you will always get the correct symbol format for the service you are using. Refer to the following for how to open a chart using the Find Symbol window:
https://www.sierrachart.com/index.php?page=doc/GettingStarted.php#OpenChart
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-18 05:33:58]
User651547 - Posts: 21
i select right . pls see attached. it is still no work
imagesum.png / V - Attached On 2022-05-18 05:33:42 UTC - Size: 20.3 KB - 27 views
[2022-05-18 05:55:04]
Sierra Chart Engineering - Posts: 103695
For crude oil, at this time you need to use the July contract. Not June. July 2022.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-18 21:41:17]
User651547 - Posts: 21
it is still no working
[2022-05-18 21:47:01]
John - SC Support - Posts: 17209
We need to see a screenshot of what you are getting. Please use the built-in tools to get a screenshot, as it will include the entire chart so we can see all of the information. You will find the instructions for this at the following link:
https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-19 11:56:15]
User651547 - Posts: 21
see attached . it is continue no work
Attachment Deleted.
imagesymb.png / V - Attached On 2022-05-19 11:55:51 UTC - Size: 444.88 KB - 27 views
[2022-05-19 12:25:27]
User651547 - Posts: 21
pls see two screen all this 8 symbols no work correct . they are move very very slow , the counter must countdown the seconds , he is also moved very very slow. pls solve this problem .
imagesymb1.png / V - Attached On 2022-05-19 12:23:22 UTC - Size: 134.56 KB - 20 views
[2022-05-19 15:41:26]
John - SC Support - Posts: 17209
First of all, the symbols you are looking at are relatively low volume, meaning the trades are fewer. Therefore when you say it is slow, we think that is just simply the particular trading for that symbol.

For example, open a chart for ESM22_FUT_CME which has volumes for a 5 minute bar of around 20000. See how that chart acts in comparison to the others.

And in terms of the Countdown Timer, there are times when it can skip a second or so just because of how the charts need to calculate. But also refer to the information here:
https://www.sierrachart.com/index.php?page=doc/StudiesReference.php&ID=201&Name=Countdown_Timer#s201_InaccurateCountdownTimeValue
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-19 15:51:54]
User651547 - Posts: 21
Dear , I compare this symbols in Treiding view, it is no same , on sierra this symbols is freeze , in treiding view the symbols work correctly. Pls solve this problem
[2022-05-20 05:31:41]
User651547 - Posts: 21
I even can not do modification stop loss and take profit for this symbols . all is freezed , it is looked that is no connected to service .
[2022-05-23 07:10:33]
Sierra Chart Engineering - Posts: 103695
First can you tell us who your broker is?

There could not be an issue with this:
Dear , I compare this symbols in Treiding view, it is no same , on sierra this symbols is freeze , in treiding view the symbols work correctly. Pls solve this problem
The data Sierra Chart provides is correct from the exchange for the particular symbol you are charting. If you have a problem with the data from the exchange contact the exchange about this.

Also refer to:
Https://www.sierrachart.com/index.php?page=doc/helpdetails3.html

I even can not do modification stop loss and take profit for this symbols . all is freezed , it is looked that is no connected to service .
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Connect to the data feed:

Select "File >> Disconnect"

Select "File >> Connect to Data Feed"

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-23 07:16:06

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