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Date/Time: Sun, 26 Jun 2022 23:31:34 +0000



Logon problem

View Count: 55

[2022-05-16 15:59:37]
User730246 - Posts: 2
Dear Sir or Madam,

I was not using Sierra software for some time. Now when I start Sierra Chart there is a message:
Connection error message from service: CQG WebAPI Logon unsuccessful. Your Logon is disabled.

Could You please check what happened? My 6 months payment for Sierra 10 is still valid and all data feed services are "with green color" in management panel, so why I cannot connect?

Regards
Date Time Of Last Edit: 2022-05-16 22:35:06
[2022-05-16 17:49:12]
John - SC Support - Posts: 16924
That message is from CQG, not us. It means that the CQG trading account you are trying to login into has been disabled. You need to ask your broker about this.

Or, if you are using a different trading service now than you were before, then you would need to update your Sierra Chart to reflect that new trading account. If this is the case, then we would need to know what trading service you are using in order to give you the proper setup instructions.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-18 17:18:08]
Sierra Chart Engineering - Posts: 103468
To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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