Support Board
Date/Time: Thu, 12 Jun 2025 08:32:08 +0000
1 minute bar count-down on my chart
View Count: 952
| [2022-04-01 00:13:36] |
| User946955 - Posts: 32 |
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How can I see the count-down for the 1-minute bar on my chart I used to have this. Thank you |
| [2022-04-01 16:40:37] |
| John - SC Support - Posts: 40376 |
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Refer to the following: Countdown Timer For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-02 01:35:26] |
| User946955 - Posts: 32 |
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Hello I keep getting a message saying connection error message from service. CQG WEB API and I paid my subscription on last week is there any way you can get me connected. Thanks |
| [2022-05-02 15:55:07] |
| John - SC Support - Posts: 40376 |
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What exactly does the error message state? Or you can get us a screenshot of the message.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-02 20:39:51] |
| User946955 - Posts: 32 |
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Connection error message from service: CQG WebAPI Logon unsuccessful. Sever Message. Your Logon is disable. Contact your FCM. { Date-Time } 2022-5-02 20:28:59
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| [2022-05-02 21:29:14] |
| John - SC Support - Posts: 40376 |
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As the message states, your CQG account has been disabled by your broker. You nee to contact your broker to find out what happened.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-17 13:44:38] |
| User946955 - Posts: 32 |
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Hello I paid my monthly subscription on Oct 14th and my account is still on not allowing me to connect to live data feed. Is there any way you can help me get reconnected? Thanks |
| [2022-10-17 16:52:36] |
| John - SC Support - Posts: 40376 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-17 17:01:21] |
| User946955 - Posts: 32 |
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It keep saying connection error from service: CQG Web API/ Logon unsuccessful/ Server Message. Your Login is Disabled contact your FCM. 2022.10.17
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| [2022-10-17 20:43:49] |
| Sierra_Chart Engineering - Posts: 19895 |
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Refer to number 12 here: CQG Trading Platform Service: Common Error Messages In the meantime: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-17 20:44:09
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| [2022-11-04 12:04:27] |
| User946955 - Posts: 32 |
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Hello I just made a payment still not connected can someone help with this matter. Thanks |
| [2022-11-04 12:36:22] |
| Sierra_Chart Engineering - Posts: 19895 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-04 14:18:56] |
| User946955 - Posts: 32 |
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This is the message that I keep getting when I try to connect. Connection error from service:CQG WebAP Logon unsuccessful. Server message: Your Logon is disabled. contact FCM Date Time 2022-11-04 14:13:53
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| [2022-11-04 15:03:03] |
| John - SC Support - Posts: 40376 |
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Your broker has turned off your CQG account. You need to find out from your broker why this is the case.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-04 18:58:31] |
| User946955 - Posts: 32 |
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Hello I was told by Amp Futures that this is a issue on your end that and they have no control in restoring services on their end for me so can you guys please reconnect me. Thanks |
| [2022-11-04 21:16:36] |
| John - SC Support - Posts: 40376 |
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What AMP is stating makes absolutely no sense. The message you are receiving is from CQG. It is specifically stating that your CQG account has been disabled. If AMP is telling you that it is not, then either you are using the wrong CQG login information on your Sierra Chart, or your account is disabled. In either case we have absolutely no control over this. You enter the CQG information into your Data/Trade Service Settings window on your local copy of Sierra Chart. We have no control over, or any way to change this or make any modifications to it. It is completely under your control. We are sorry that you are ending up in a "finger pointing" war, but there simply is nothing we can do on this topic. Refer to the information we have on our documentation for more confirmation. It is at item #12 at the following link: CQG Trading Platform Service: Common Error Messages For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-05 08:49:29] |
| Sierra_Chart Engineering - Posts: 19895 |
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Important: In the meantime, to access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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