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Date/Time: Thu, 29 Feb 2024 18:21:45 +0000



Delayed Data

View Count: 335

[2022-03-30 15:08:22]
bullhaktrades27 - Posts: 4
Am I missing anything in my package? my charts still are a few minutes (maybe 10MIN) delayed
Would appreciate some assistance please & thank you
[2022-03-30 16:52:47]
John - SC Support - Posts: 29522
Everything looks good for your account and you should be getting real-time data for instruments from the CME exchange and the NASDAQ TotalView. If you are getting delayed data for these then we would need to see your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
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