Login Page - Create Account

Support Board

Date/Time: Fri, 01 Mar 2024 21:30:52 +0000

Post From: Delayed Data

[2022-03-30 16:52:47]
John - SC Support - Posts: 29565
Everything looks good for your account and you should be getting real-time data for instruments from the CME exchange and the NASDAQ TotalView. If you are getting delayed data for these then we would need to see your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing