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Date/Time: Thu, 28 Mar 2024 23:17:28 +0000



Delayed Data with a funded AMP account?

View Count: 457

[2022-03-14 00:14:57]
amazayn - Posts: 48
Hello, tonight I noticed that after rolling over to the new ESM22 contract, my charts are delayed. I have a funded AMP account and saw your message on how to connect once a month (Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees)

I tried doing this but am not sure what I need to select under Current Selected Service (List) when using AMP. Can someone please help me asap so I can get real time data again.

It appears this issue is still existing and I cannot figure it out if the 10m delay is b/c of the rollover, the daylight savings time change or b/c of the once a month data requirement. I hope someone can please assist as soon as possible.
Date Time Of Last Edit: 2022-03-14 13:46:30
[2022-03-14 16:34:50]
John - SC Support - Posts: 30444
Everything on your account looks good. If you are still having a problem then get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-03-14 17:36:55]
amazayn - Posts: 48
I had to connect to CGQ for 10sec and then was able to get it to work. TY
[2022-03-14 18:10:11]
Sierra Chart Engineering - Posts: 104368
Yes that is correct. You would need to use the "CQG Web API" service when you want to connect to your AMP account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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