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How to Post a Message for Support

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[2014-04-13 23:07:10] #1 [Go To First Post]
User53765 - Posts: 66
Hi Support, I logged in to my CTS account and is running fine, however when I open Sierra the live feed is not on currently. Just wondering what T4 is running data and its not connecting on the Sierra side even though everything seems ok. Thanks.

[2014-04-13 23:17:46] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Reconnect to the data feed the Disconnect and Connect commands on the File menu. If there still is a problem post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-13 23:24:28] #3 [Go To First Post]
User53765 - Posts: 66
Im not getting any service log either. The chartbook opens with Fridays data and that's it. Just sitting idle with data connection showing active.

[2014-04-13 23:39:35] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The documentation here explains what to do if you do not see the Message Log: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-13 23:49:27] #5 [Go To First Post]
User53765 - Posts: 66
ok attached is the log. Software version: 1119 \| 2014-04-13 18:46:12 Usage end date: 2014-04-29 \| 2014-04-13 18:46:12 Enabled for: Advanced Features. \| 2014-04-13 18:46:12 Enabled for: Advanced Features 2. \| 2014-04-13 18:46:12 Enabled for: Sierra Chart Historical Data Service. \| 2014-04-13 18:46:12 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-04-13 18:46:12 Active service: CTS T4 FIX \| 2014-04-13 18:46:12 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-04-13 18:46:12 2014-04-13 16:46:12 Local computer clock time \| 2014-04-13 18:46:12 2014-04-13 23:46:12 GMT time \| 2014-04-13 18:46:12 2014-04-13 18:46:12 Time zone adjusted time \| 2014-04-13 18:46:12 Time difference to server time: 0 seconds. \| 2014-04-13 18:46:12 Program path: C:\SierraChart\ \| 2014-04-13 18:46:12 Data Files path: C:\SierraChart\Data\ \| 2014-04-13 18:46:12 OS Version Number: 6.1 \| 2014-04-13 18:46:12 Checking for new symbol settings for cts \| 2014-04-13 18:46:12 Symbol settings are up-to-date for cts \| 2014-04-13 18:46:12 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2014-04-13 18:46:17 CTS FIX - Firm: --- \| 2014-04-13 18:46:17 Resolved address fix-sim.t4login.com to IP 69.44.110.200 \| 2014-04-13 18:46:17 The network socket is connected. \| 2014-04-13 18:46:17 Starting SSL connection on the socket. \| 2014-04-13 18:46:17 SSL socket is connected. \| 2014-04-13 18:46:17 CTS FIX: Sending the Logon message. \| 2014-04-13 18:46:17 CTS FIX: Connected to data and trade server. \| 2014-04-13 18:46:18 CTS FIX: Received Account List collateral report. \| 2014-04-13 18:46:18 CTS FIX: Subscribing to account: -------- \| 2014-04-13 18:46:18 CTS FIX: Received Account Update collateral report. \| 2014-04-13 18:46:20 CTS FIX: Requesting Open Orders for account: -------- \| 2014-04-13 18:46:23 CTS FIX: Received Account List collateral report. \| 2014-04-13 18:46:23 CTS T4 FIX - Starting real-time market data updates for: ES.20140600.CME_Eq \| 2014-04-13 18:46:24 CTS T4 FIX - Starting real-time market data updates for: ES.20140900.CME_Eq \| 2014-04-13 18:46:24 HD Request # 2 - Downloading Intraday chart data for ES.20140600.CME_Eq to the file ES.20140600.CME_Eq.scid. Service: cts \| 2014-04-13 18:46:24 HD Request # 2 - Download start Date-Time: 2014-04-11 16:14:59.0 \| 2014-04-13 18:46:24 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 \| 2014-04-13 18:46:24 Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 \| 2014-04-13 18:46:24 CTS T4 FIX: Sending security definition request for symbol ES.20140600.CME_Eq \| 2014-04-13 18:46:24 The network socket is connected. \| 2014-04-13 18:46:24 Starting SSL connection on the socket. \| 2014-04-13 18:46:24 Symbol Error - ES.20140600.CME_Eq is unknown, unavailable, or improperly formatted. Security definition not found \| 2014-04-13 18:46:24 CTS T4 FIX: Received 5 security definitions for underlying symbol ES \| 2014-04-13 18:46:24 SSL socket is connected. \| 2014-04-13 18:46:24 CTS FIX Historical Data: Sending the Logon message. \| 2014-04-13 18:46:25 CTS FIX Historical Data: Received a Logout message. Text = No accounts assigned to this user \| 2014-04-13 18:46:25 CTS FIX Historical Data: Sending a Logout message. Text = Received Logout message. \| 2014-04-13 18:46:25 SSL shutdown indicates not able to send 'close notify'. \| 2014-04-13 18:46:25 The SSL socket was shut down. \| 2014-04-13 18:46:25 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-04-13 18:46:25 Socket has been shutdown and closed. \| 2014-04-13 18:46:25 CTS FIX Historical Data: Logged out and disconnected. \| 2014-04-13 18:46:25 CTS FIX Historical Data: Disconnected. \| 2014-04-13 18:46:25 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES.20140600.CME_Eq \| 2014-04-13 18:46:25 HD Request # 3 - Downloading Intraday chart data for ES.20140600.CME_Eq to the file ES.20140600.CME_Eq.scid. Service: cts \| 2014-04-13 18:46:25 HD Request # 3 - Download start Date-Time: 2014-04-11 16:14:59.0 \| 2014-04-13 18:46:25 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 \| 2014-04-13 18:46:25 Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 \| 2014-04-13 18:46:25 The network socket is connected. \| 2014-04-13 18:46:25 Starting SSL connection on the socket. \| 2014-04-13 18:46:25 SSL socket is connected. \| 2014-04-13 18:46:25 CTS FIX Historical Data: Sending the Logon message. \| 2014-04-13 18:46:26 CTS T4 FIX: Sending security definition request for symbol ES.20140900.CME_Eq \| 2014-04-13 18:46:26 Symbol Error - ES.20140900.CME_Eq is unknown, unavailable, or improperly formatted. Security definition not found \| 2014-04-13 18:46:26 CTS T4 FIX: Received 4 security definitions for underlying symbol ES \| 2014-04-13 18:46:26 CTS FIX Historical Data: Received a Logout message. Text = No accounts assigned to this user \| 2014-04-13 18:46:26 CTS FIX Historical Data: Sending a Logout message. Text = Received Logout message. \| 2014-04-13 18:46:26 SSL shutdown indicates not able to send 'close notify'. \| 2014-04-13 18:46:26 The SSL socket was shut down. \| 2014-04-13 18:46:26 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-04-13 18:46:26 Socket has been shutdown and closed. \| 2014-04-13 18:46:26 CTS FIX Historical Data: Logged out and disconnected. \| 2014-04-13 18:46:26 CTS FIX Historical Data: Disconnected. \| 2014-04-13 18:46:26 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES.20140600.CME_Eq \| 2014-04-13 18:46:26 HD Request # 4 - Downloading Intraday chart data for ES.20140600.CME_Eq to the file ES.20140600.CME_Eq.scid. Service: cts \| 2014-04-13 18:46:26 HD Request # 4 - Download start Date-Time: 2014-04-11 16:14:59.0 \| 2014-04-13 18:46:26 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 \| 2014-04-13 18:46:26 Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 \| 2014-04-13 18:46:26 The network socket is connected. \| 2014-04-13 18:46:26 Starting SSL connection on the socket. \| 2014-04-13 18:46:26 SSL socket is connected. \| 2014-04-13 18:46:26 CTS FIX Historical Data: Sending the Logon message. \| 2014-04-13 18:46:27 CTS FIX Historical Data: Received a Logout message. Text = No accounts assigned to this user \| 2014-04-13 18:46:27 CTS FIX Historical Data: Sending a Logout message. Text = Received Logout message. \| 2014-04-13 18:46:27 SSL shutdown indicates not able to send 'close notify'. \| 2014-04-13 18:46:27 The SSL socket was shut down. \| 2014-04-13 18:46:27 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-04-13 18:46:27 Socket has been shutdown and closed. \| 2014-04-13 18:46:27 CTS FIX Historical Data: Logged out and disconnected. \| 2014-04-13 18:46:27 CTS FIX Historical Data: Disconnected. \| 2014-04-13 18:46:27 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES.20140600.CME_Eq \| 2014-04-13 18:46:27 HD Request # 4 - Intraday download COMPLETE for ES.20140600.CME_Eq. Completion time: 0s \| 2014-04-13 18:46:27 Real-time Intraday chart data file updates started for ES.20140600.CME_Eq \| 2014-04-13 18:46:27 Requesting market depth updates for: ES.20140600.CME_Eq if supported. \| 2014-04-13 18:46:28 CTS FIX: Received Account List collateral report. \| 2014-04-13 18:46:33

[2014-04-14 00:01:38] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You will need to contact your broker about this. This is what we are seeing: Symbol Error - ES.20140600.CME_Eq is unknown, unavailable, or improperly formatted. Security definition not found \| 2014-04-13 18:46:24 CTS FIX Historical Data: Received a Logout message. Text = No accounts assigned to this user \| 2014-04-13 18:46:27 Looks like some kind of configuration issue. You are also connecting to a CTS simulation server. Maybe that has something to do with it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-14 00:47:48] #7 [Go To First Post]
User53765 - Posts: 66
Hi Support, I have a feeling the no connection has to do with the recent waiver CME announcement as of Friday. I have completed the waiver but may require Topsteptrader to somehow activate the account I don't know. But from your end you can`t see anything so I will have to wait for Topsteptrader response.

[2014-04-14 01:45:48] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see why this happens. They have changed the year month format in a security definition response. There are no longer 2 trailing zeros. So Sierra Chart is not able to obtain a match. We have to patch this. We do not expect to get a new release out until early morning. We apologize, but they should not have change something like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-14 04:10:33] #9 [Go To First Post]
User53765 - Posts: 66
Hi Support, I uploaded the new release 1120 however delete and downloaded the chart due to the missing bars from the beginning of the day. But now no historical bars are loading and the charts only reflect the most recent bar in action. Have I compromised all the charts or is there a way to reset all the charting info and get the missing data from earlier today? thanks.

[2014-04-14 04:34:46] #10 [Go To First Post]
Stas - Posts: 10
Hello I have the same problem. Not updated schedule writes unknown character, although on Friday ce worked. Software version: 1120 \| 2014-04-14 11:32:24 Usage end date: 2014-05-09 \| 2014-04-14 11:32:24 Enabled for: Advanced Features. \| 2014-04-14 11:32:24 Enabled for: Advanced Features 2. \| 2014-04-14 11:32:24 Enabled for: Sierra Chart Historical Data Service. \| 2014-04-14 11:32:24 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-04-14 11:32:24 Active service: CTS T4 FIX \| 2014-04-14 11:32:24 Time Zone: +07:00:00 (WIT+07) \| 2014-04-14 11:32:24 2014-04-14 11:32:24 Local computer clock time \| 2014-04-14 11:32:24 2014-04-14 04:32:24 GMT time \| 2014-04-14 11:32:24 2014-04-14 11:32:24 Time zone adjusted time \| 2014-04-14 11:32:24 Time difference to server time: 1 seconds. \| 2014-04-14 11:32:24 Program path: C:\SierraChart\ \| 2014-04-14 11:32:24 Data Files path: C:\SierraChart\Data\ \| 2014-04-14 11:32:24 OS Version Number: 6.1 \| 2014-04-14 11:32:24 Checking for new symbol settings for cts \| 2014-04-14 11:32:24 Requesting symbol settings for cts. Overwrite = on. \| 2014-04-14 11:32:25 Symbol settings received. \| 2014-04-14 11:32:26 Processed received symbol settings \| 2014-04-14 11:32:26 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2014-04-14 11:32:31 CTS FIX - Firm: CTS \| 2014-04-14 11:32:31 Resolved address fix-sim.t4login.com to IP 74.201.6.199 \| 2014-04-14 11:32:32 The network socket is connected. \| 2014-04-14 11:32:32 Starting SSL connection on the socket. \| 2014-04-14 11:32:32 SSL socket is connected. \| 2014-04-14 11:32:32 CTS FIX: Sending the Logon message. \| 2014-04-14 11:32:32 CTS FIX: Connected to data and trade server. \| 2014-04-14 11:32:33 CTS T4 FIX - Starting real-time market data updates for: 6C.20140600.CME_Fo \| 2014-04-14 11:32:34 HD Request # 2 - Downloading Intraday chart data for 6C.20140600.CME_Fo to the file 6C.20140600.CME_Fo.scid. Service: cts \| 2014-04-14 11:32:34 HD Request # 2 - Download start Date-Time: 2014-04-12 03:59:46.0 \| 2014-04-14 11:32:34 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 \| 2014-04-14 11:32:34 CTS FIX: Received Account List collateral report. \| 2014-04-14 11:32:34 CTS FIX: Subscribing to account: SB* \| 2014-04-14 11:32:34 CTS T4 FIX - Starting real-time market data updates for: 6E.20140600.CME_Fo \| 2014-04-14 11:32:34 CTS T4 FIX - Starting real-time market data updates for: YM.20140600.CME_E \| 2014-04-14 11:32:34 CTS T4 FIX - Starting real-time market data updates for: NQ.20140600.CME_Eq \| 2014-04-14 11:32:34 CTS T4 FIX - Starting real-time market data updates for: SI.20140500.CME_CO \| 2014-04-14 11:32:34 Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 \| 2014-04-14 11:32:34 CTS T4 FIX - Starting real-time market data updates for: 6A.20140600.CME_Fo \| 2014-04-14 11:32:34 CTS T4 FIX - Starting real-time market data updates for: 6B.20140600.CME_Fo \| 2014-04-14 11:32:34 The network socket is connected. \| 2014-04-14 11:32:34 Starting SSL connection on the socket. \| 2014-04-14 11:32:34 CTS T4 FIX: Sending security definition request for symbol 6A.20140600.CME_Fo \| 2014-04-14 11:32:34 CTS T4 FIX: Received matching security definition for symbol 6A.20140600.CME_Fo. Subscribing to data. \| 2014-04-14 11:32:35 CTS T4 FIX: Received 5 security definitions for underlying symbol 6A \| 2014-04-14 11:32:35 SSL socket is connected. \| 2014-04-14 11:32:35 CTS FIX Historical Data: Sending the Logon message. \| 2014-04-14 11:32:35 CTS FIX Historical Data: Received a Logout message. Text = No accounts assigned to this user \| 2014-04-14 11:32:36 CTS FIX Historical Data: Sending a Logout message. Text = Received Logout message. \| 2014-04-14 11:32:36 SSL shutdown indicates not able to send 'close notify'. \| 2014-04-14 11:32:36 The SSL socket was shut down. \| 2014-04-14 11:32:36 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-04-14 11:32:36 Socket has been shutdown and closed. \| 2014-04-14 11:32:36 CTS FIX Historical Data: Logged out and disconnected. \| 2014-04-14 11:32:36 CTS FIX Historical Data: Disconnected. \| 2014-04-14 11:32:36 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for 6C.20140600.CME_Fo \| 2014-04-14 11:32:36 HD Request # 3 - Downloading Intraday chart data for 6C.20140600.CME_Fo to the file 6C.20140600.CME_Fo.scid. Service: cts \| 2014-04-14 11:32:36 HD Request # 3 - Download start Date-Time: 2014-04-12 03:59:46.0 \| 2014-04-14 11:32:36 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 \| 2014-04-14 11:32:36 Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 \| 2014-04-14 11:32:36 CTS T4 FIX: Sending security definition request for symbol 6B.20140600.CME_Fo \| 2014-04-14 11:32:36 The network socket is connected. \| 2014-04-14 11:32:36 Starting SSL connection on the socket. \| 2014-04-14 11:32:36 CTS T4 FIX: Received matching security definition for symbol 6B.20140600.CME_Fo. Subscribing to data. \| 2014-04-14 11:32:36 CTS T4 FIX: Received 5 security definitions for underlying symbol 6B \| 2014-04-14 11:32:36 SSL socket is connected. \| 2014-04-14 11:32:37 CTS FIX Historical Data: Sending the Logon message. \| 2014-04-14 11:32:37 CTS FIX Historical Data: Received a Logout message. Text = No accounts assigned to this user \| 2014-04-14 11:32:37 CTS FIX Historical Data: Sending a Logout message. Text = Received Logout message. \| 2014-04-14 11:32:37 SSL shutdown indicates not able to send 'close notify'. \| 2014-04-14 11:32:37 The SSL socket was shut down. \| 2014-04-14 11:32:37 The SSL socket object has been freed. SSL state is now disconnected. \| 2014-04-14 11:32:37 Socket has been shutdown and closed. \| 2014-04-14 11:32:37 CTS FIX Historical Data: Logged out and disconnected. \| 2014-04-14 11:32:37 CTS FIX Historical Data: Disconnected. \| 2014-04-14 11:32:37 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for 6C.20140600.CME_Fo \| 2014-04-14 11:32:37 HD Request # 4 - Downloading Intraday chart data for 6C.20140600.CME_Fo to the file 6C.20140600.CME_Fo.scid. Service: cts \| 2014-04-14 11:32:37 HD Request # 4 - Download start Date-Time: 2014-04-12 03:59:46.0 \| 2014-04-14 11:32:37 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 \| 2014-04-14 11:32:37 Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 \| 2014-04-14 11:32:37 CTS T4 FIX: Sending security definition request for symbol 6C.20140600.CME_Fo \| 2014-04-14 11:32:37 The network socket is connected. \| 2014-04-14 11:32:38 Starting SSL connection on the socket. \| 2014-04-14 11:32:38 CTS T4 FIX: Received matching security definition for symbol 6C.20140600.CME_Fo. Subscribing to data. \| 2014-04-14 11:32:38 CTS T4 FIX: Received 5 security definitions for underlying symbol 6C \| 2014-04-14 11:32:38 CTS FIX: Received Account Update collateral report. \| 2014-04-14 11:32:38 CTS FIX: Requesting Open Orders for account: SB* \| 2014-04-14 11:32:39 Requesting market depth updates for: 6A.20140600.CME_Fo if supported. \| 2014-04-14 11:32:39 Requesting market depth updates for: 6B.20140600.CME_Fo if supported. \| 2014-04-14 11:32:39 Requesting market depth updates for: 6C.20140600.CME_Fo if supported. \| 2014-04-14 11:32:39 Requesting market depth updates for: 6E.20140600.CME_Fo if supported. \| 2014-04-14 11:32:39 Requesting market depth updates for: NQ.20140600.CME_Eq if supported. \| 2014-04-14 11:32:39 Requesting market depth updates for: SI.20140500.CME_CO if supported. \| 2014-04-14 11:32:39 Requesting market depth updates for: YM.20140600.CME_E if supported. \| 2014-04-14 11:32:39 SSL socket is connected. \| 2014-04-14 11:32:39 CTS FIX: Received Account List collateral report. \| 2014-04-14 11:32:39 CTS FIX Historical Data: Sending the Logon message. \| 2014-04-14 11:32:39 CTS T4 FIX: Sending security definition request for symbol 6E.20140600.CME_Fo \| 2014-04-14 11:32:39 CTS T4 FIX: Received matching security definition for symbol 6E.20140600.CME_Fo. Subscribing to data. \| 2014-04-14 11:32:39 CTS T4 FIX: Received 5 security definitions for underlying symbol 6E \| 2014-04-14 11:32:39 CTS T4 FIX: Sending security definition request for symbol NQ.20140600.CME_Eq \| 2014-04-14 11:32:41 CTS T4 FIX: Received matching security definition for symbol NQ.20140600.CME_Eq. Subscribing to data. \| 2014-04-14 11:32:41 CTS T4 FIX: Received 5 security definitions for underlying symbol NQ \| 2014-04-14 11:32:41 CTS T4 FIX: Sending security definition request for symbol SI.20140500.CME_CO \| 2014-04-14 11:32:42 CTS T4 FIX: Received matching security definition for symbol SI.20140500.CME_CO. Subscribing to data. \| 2014-04-14 11:32:43 CTS T4 FIX: Received 18 security definitions for underlying symbol SI \| 2014-04-14 11:32:43

[2014-04-14 04:37:22] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
From what we observe, this is a problem with the CTS historical data server rejecting the login. It thinks that there are no accounts on the username. We are observing this as well. We have reported this to CTS. So we are waiting for a solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-14 04:39:19] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the problem: CTS FIX Historical Data: Received a Logout message. Text = No accounts assigned to this user \| 2014-04-14 11:32:36 CTS FIX Historical Data: Sending a Logout message. Text = Received Logout message. \| 2014-04-14 11:32:36 Once again CTS has been notified of this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-14 17:59:23] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem with connecting to the CTS historical data server has been resolved by CTS. If you are missing data in your Intraday charts, refer to the instructions here: https://www.sierrachart.com/index.php?l=doc/helpdetails7.html#h7.1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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