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Date/Time: Fri, 29 Mar 2024 07:04:43 +0000



Only getting delayed data

View Count: 468

[2022-02-07 14:50:29]
NT - Posts: 4
Hi, the data I'm getting in my chartbooks (on any symbol) is delayed. I'm paid up on my subscriptions. Please help? Thanks
[2022-02-07 21:25:23]
John - SC Support - Posts: 30444
What are the exchanges for which you want real-time data?

If you are wanting data from the CME Group, then be aware of their requirement that you have a live, funded, futures trading account that you can connect Sierra Chart to in order to qualify for the non-professional exchange fees. Refer to the information here:
Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-02-10 14:29:26]
NT - Posts: 4
I do want to change my setup so I pay the non-professional fees by having a funded trading account. But I've been paying 62.40/month on the other plan and it's the first time I've had issues with delayed data on CME
[2022-02-10 14:46:33]
John - SC Support - Posts: 30444
We see that you did have the "CME E-mini, For professionals and users without a trading account" exchange active. It did not renew on February 1, 2022 due to insufficient funds. If you want to get this data going again, then you need to have $66.00 in your account and then you can reactivate the exchange by going to the Recurring Services page and scrolling to the bottom and selecting the button for "Reactivate Exchange" for that exchange. You can access the Recurring Services page at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices

If you prefer to wait to do the Non-Professional exchange, then you will need to have the trading account setup and you will need to fill out the Exchange Agreements. Once you have the trading account setup, then follow the instructions to setup the Denali data feed starting at the following link:
Denali Exchange Data Feed: Sign the Agreements (Denali Exchange Data Feed Setup Instructions)
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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