Support Board
Date/Time: Tue, 24 Jun 2025 11:50:04 +0000
still unable to connect to real time data
View Count: 667
| [2022-01-21 02:02:40] |
| User846472 - Posts: 5 |
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am trying to use file/data trade service/ "transact ws (trading) but can not connect to real time data if can not get resolved can I at least get my money back? |
| [2022-01-21 08:30:55] |
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Yes we can do a refund but we strongly advise you to move to a different broker than Transact. You will save money as well! And a lot. Refer to the information here: *Important* Priority Message to Transact Users We recommend going with the broker Stage 5 who is headed by a former Infinity broker. We will have them follow up with you here and they will provide their contact information. We want to solve your problem but it is necessary to cooperate with us, and move away from Transact. And we will deliver you a superior solution and cost savings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-21 08:32:13
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| [2022-01-21 14:02:12] |
| Stage 5 Trading - Posts: 155 |
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Stage 5 Trading is a brokerage firm that firmly stands behind Teton Order Routing and are here to help in anyway that we can. Please feel free to contact us and we will gladly assist you with the process of transitioning and hopefully helping you improve your current issues. You can email us at sierrachart@s5trading.com or through our website contact page: https://stage5trading.com/contact/ Thank you, Anthony Giacomin Managing Shareholder Stage 5 Trading Corp. 700 N. Green St., Suite 200 Chicago, IL 60642 Tel: +1.312.801.6767 | 1.800.258.6675 Stage 5 Trading – Supporting Traders Since 2012 Trading Futures, Options on Futures, and Spot Foreign Currency (“FOREX”) involves substantial risk of loss and is not suitable for all investors. You should carefully consider whether trading is suitable for you in light of your financial condition, circumstances, and industry knowledge. You may lose all or more of your initial investment. Opinions, market data, and recommendations are subject to change at any time. Past performance is not necessarily indicative of future results. Stage 5 Trading Corp. is a member of NFA and is subject to NFA's regulatory oversight and examinations. However, you should be aware that NFA does not have regulatory oversight authority over underlying or spot virtual currency products or transactions or virtual currency exchanges, custodians or markets. |
| [2022-01-21 14:44:09] |
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Stage 5: Thank you for this. Also regarding post #1, do the following for now so you have immediate access to updating charts: Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "Ok" And then translate the symbols in your Chartbooks and Sierra Chart with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) The charts will receive receive delayed streaming data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-21 14:44:37
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