Support Board
Date/Time: Wed, 25 Jun 2025 21:57:03 +0000
data missing on system 1 + current price incorrect on sytem 2...
View Count: 580
| [2021-12-06 15:20:39] |
| User185210 - Posts: 66 |
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Hello, I have two systems on the same computer, one with service connected to Interactive Brokers and one connected to SC data -All Services (data). This morning (8:00, european time), there are two issues: 1. system 1: Interactive Broker connection, data are missing between Friday the 3rd December 2021 @ 19:46 and start this morning Monday the 6 December 2021 at 9:00 ! 2. on the Sc data feed the current price is not the same as on sytem 1 but no gap as on system 1. I changed nothing between Friday and Monday morning! Data on system 1 has the [C][M] and on system 2 [M] displayed. I use package 12 + Denali Could you help me resolve these huge issues? Thank you, Paul |
| [2021-12-06 17:33:16] |
| John - SC Support - Posts: 40605 |
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On the first system with the gap, follow these instructions to get the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart With regards to the second system not having the correct price, get us the Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-06 18:36:02] |
| User185210 - Posts: 66 |
|
Hello John, I sent two hours ago this message as a self found solution: 1. first installation, (IB trading)>> I just found out the "re-loading continuous futures contract data" procedure and the issue is now fixed. (For all symbols: CL, BZ, RB (missing data were the same! between Friday 19:30 and Monday 9:00) 2. second installation (SC data) >> after resetting data feed from SC Data to No data to SC Data -all services, and now it's fixed! + I updated to SC version 2333 Thank you, Paul I also send now the message log after what I did earlier today: message log: Software version: 2333 64-bit | 2021-12-06 19:21:15.484 Primary Thread ID: 19060 | 2021-12-06 19:21:15.484 Usage end date: 2022-06-04 | 2021-12-06 19:21:15.484 Enabled for: Advanced Features 2. | 2021-12-06 19:21:15.484 Enabled for: Sierra Chart Historical Data Service. | 2021-12-06 19:21:15.484 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-06 19:21:15.484 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-06 19:21:15.484 Enabled for exchange2: CME (Trading Account Required) | 2021-12-06 19:21:15.484 Enabled for exchange2: CBOT (Trading Account Required) | 2021-12-06 19:21:15.484 Enabled for exchange2: COMEX (Trading Account Required) | 2021-12-06 19:21:15.484 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-12-06 19:21:15.484 Enabled for exchange2: fairx_exchange.data | 2021-12-06 19:21:15.484 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-06 19:21:15.484 Current selected Data/Trading service: SC Data - All Services | 2021-12-06 19:21:15.484 Custom symbol settings values: disabled | 2021-12-06 19:21:15.484 Chart Update Interval: 1000 | 2021-12-06 19:21:15.484 Intraday Data Storage Time Unit: 0 | 2021-12-06 19:21:15.484 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-12-06 19:21:15.484 2021-12-06 18:21:15 Local computer time in UTC | 2021-12-06 19:21:15.484 2021-12-06 19:21:15 Local computer time in SC Time Zone | 2021-12-06 19:21:15.484 2021-12-06 11:50:29 Server time in UTC | 2021-12-06 19:21:15.484 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-12-06 19:21:15.484 Program path: C:\SierraChart main - sc data\ | 2021-12-06 19:21:15.484 Data Files path: C:\SierraChart main - sc data\Data\ | 2021-12-06 19:21:15.484 OS Version Number: 10.0 | 2021-12-06 19:21:15.484 Locale Setting: C | 2021-12-06 19:21:15.484 DLLs: sst_FreeBundle_64.dll, Trade29CustomStudies_2151_64.dll, Trade29CustomStudies_64.dll, UserContributedStudies_64.dll | 2021-12-06 19:21:15.485 Allowed protected custom studies: SST_FreeBundle, Trade29 Custom Studies | 2021-12-06 19:21:15.485 and thank you very much for your help. Paul |
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