Support Board
Date/Time: Tue, 16 Sep 2025 03:04:22 +0000
Post From: data missing on system 1 + current price incorrect on sytem 2...
| [2021-12-06 17:33:16] |
| John - SC Support - Posts: 41827 |
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On the first system with the gap, follow these instructions to get the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart With regards to the second system not having the correct price, get us the Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |